Heisei HPC FF Series User Manual Download Page 48

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HPC FF USER MANUAL

6-42

Chapter 6

ROUBLE

‐

SHOOTING

6.1

Touch Screen

Symptom

Corrective Procedure

Touch Screen doesn’t work

Check windows device manager about device

recognition

Check USB device status and connection

Change USB device

6.2

Display

Symptom

Corrective Procedure

No image after system power on

Connect with 2

Display by VGA or HDMI and reboot

again.

Check BIOS setting

Check LVDS cable connection

6.3

Network trouble

Symptom

Corrective Procedure

Can not access LAN

Check if hub or switch is working correctly

Check the RJ45 cable connection

Check if the RJ45 LEDs are on

Check windows device manager about device

recognition

Reinstall LAN card driver

Replace motherboard

6.4

USB trouble

Symptom

Corrective Procedure

USB port doesn’t work

Check windows device manager about device

recognition

Check USB device status and connection

Change USB device

Summary of Contents for HPC FF Series

Page 1: ...I...

Page 2: ...f all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Heisei Technology Co Ltd reserves the right to revise this publication and to mak...

Page 3: ...Power Cable x 1 AC Adapter DC12V 7A 84W x 1 User Manual Driver CD x 1 Make sure that all of the items listed above are present If any of the above items is missing contact your supplier immediately Wa...

Page 4: ...R THE OPENINGS 7 If the Equipment is sharing an extension cord with other devices make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord s ampere rat...

Page 5: ...PUT OUTPUT CONNECTORS 3 14 3 1 Main Board Layout 3 14 3 2 IO Panel 3 16 3 3 Expansion slot PCI Slot 3 17 3 4 Jumpers setup 3 18 3 5 Onboard Headers and Connectors 3 20 CHAPTER 4 UEFI BIOS SETUP 4 25 4...

Page 6: ...6 4 USB trouble 6 42 6 5 Power trouble 6 43 6 6 Boot trouble 6 43...

Page 7: ...s also can benefit from low voltage consumption and heat dissipation It can perfectly meet any requirement The outstanding modularize mechanical design make it easy maintenance and assembling HPC FF S...

Page 8: ...ghtness 350nits Standard 21 5inch LCD Display LED Backlight Resolution 1920x1080 Brightness 250nits Standard Touch Screen Trulty flat 5 wire Resistive Touch Screen Single touch Truly flat Projected Ca...

Page 9: ...4 pin ATX PWR Con AT ATX Supported AT Directly PWR on as power input ready ATX Press button to PWR on after power input ready Expansion Slot 1 x PCIe 1 x Mini PCIe slot Half Size 1 X mSATA I O PORTS U...

Page 10: ...Capacitive Touch 361mm W 284mm H 74mm D 17inch 402mm W 333mm H 74mm D 19inch 444mm W 369mm H 76mm D 21 5inch 540mm W 332mm H 82 4mm D ENVIRONMENT Temperature Operating 0 C 40 C Storage 20 60 C Humidit...

Page 11: ...Heisei Technology Co Ltd HPC FF USER MANUAL 1 5 1 3 Dimensions 15inch Product Dimension 361mm W 284mm H 74mm D...

Page 12: ...Heisei Technology Co Ltd HPC FF USER MANUAL 1 6 17inch Product Dimension 402mm W 333mm H 74mm D...

Page 13: ...Heisei Technology Co Ltd HPC FF USER MANUAL 1 7 19inch Product Dimension 444mm W 369mm H 76mm D...

Page 14: ...Heisei Technology Co Ltd HPC FF USER MANUAL 1 8 21 5inch Product Dimension 540mm W 332mm H 82 4mm D...

Page 15: ...Heisei Technology Co Ltd HPC FF USER MANUAL 2 9 Chapter 2 USING THE SYSTEM 2 1 Identifying the System 2 1 1 Front View 2 1 2 Rear View...

Page 16: ...Heisei Technology Co Ltd HPC FF USER MANUAL 2 10 2 1 3 I O View...

Page 17: ...tion information you will need to run the Basic Input Output System BIOS setup program Under the following conditions the CMOS settings may be changed 1 The system is starting and being configured for...

Page 18: ...a bootable CD Recent releases of operating systems include setup programs that load automatically and guide you through the installation You can also refer to your OS user manual for instructions on...

Page 19: ...Heisei Technology Co Ltd HPC FF USER MANUAL 2 13 2 3 Installation Memory Module...

Page 20: ...HPC FF USER MANUAL 3 14 Chapter 3 INPUT OUTPUT CONNECTORS 3 1 Main Board Layout...

Page 21: ...HPC FF USER MANUAL 3 15...

Page 22: ...HPC FF USER MANUAL 3 16 3 2 IO Panel...

Page 23: ...HPC FF USER MANUAL 3 17 3 3 Expansion slot PCI Slot...

Page 24: ...HPC FF USER MANUAL 3 18 3 4 Jumpers setup...

Page 25: ...HPC FF USER MANUAL 3 19...

Page 26: ...HPC FF USER MANUAL 3 20 3 5 Onboard Headers and Connectors...

Page 27: ...HPC FF USER MANUAL 3 21...

Page 28: ...HPC FF USER MANUAL 3 22...

Page 29: ...HPC FF USER MANUAL 3 23...

Page 30: ...HPC FF USER MANUAL 3 24...

Page 31: ...Delete or by pressing the reset button on the system chassis You may also restart by turning the system off and then back on 4 1 UEFI Menu Bar The top of the screen has a menu bar with the following s...

Page 32: ...26 4 2 Navigation Keys Please check the following table for the function description of each navigation key 4 3 Main Screen When you enter the UEFI SETUP UTILITY the Main screen will appear and displa...

Page 33: ...em UEFI without entering operating systems first like MS DOS or Windows Just launch this tool and save the new UEFI file to your USB flash drive floppy disk or hard drive then you can update your UEFI...

Page 34: ...to keep C3 C6 and C7 all enabled for better power saving Enhanced Halt State C1E Enable Enhanced Halt State C1E for lower power consumption No Execute Memory Protection No Execution NX Memory Protecti...

Page 35: ...p Active LVDS Use this to enable or disable the LVDS The default value is Enabled Panel Type Selection Use this to select panel type Primary IGFX Boot Display Use this to select primary IGFX boot disp...

Page 36: ...alue is Disabled Restore on AC Power Loss This allows you to set the power state after an unexpected AC power loss If Power Off is selected the AC power remains off when the power recovers If Power On...

Page 37: ...t SATA mode Configuration options IDE Mode AHCI Mode and Disabled The default value is AHCI Mode SATA Aggressive Link Power Management Use this item to configure SATA Aggressive Link Power Management...

Page 38: ...mart Connect Technology Use this item to enable or disable Intel R Smart Connect Technology Intel R Smart Connect Technology keeps your e mail and social networks such as Twitter Facebook etc updated...

Page 39: ...3 Configuration Use this to set parameters of COM3 COM4 Configuration Use this to set parameters of COM4 COM6 Configuration Use this to set parameters of COM6 LPT1 Port Configuration Use this set para...

Page 40: ...ard to submit Windows certification PS 2 Keyboard Power On Use this item to enable or disable PS 2 keyboard to turn on the system from the power soft off mode PCIE Devices Power On Use this item to en...

Page 41: ...et Enabled to keep the USB 3 0 driver enabled Must install driver to use USB devices under Windows 7 Set Disabled to dis able the USB 3 0 ports Legacy USB Support Use this option to select legacy supp...

Page 42: ...hassis fan speed and the critical voltage FAN1 Setting This allows you to set FAN1 s speed Configuration options Full On and Automatic Mode The default value is Full On Case Open Feature This allows y...

Page 43: ...rator account Only the administrator has authority to change the settings in the UEFI Setup Utility Leave it blank and press enter to remove the password User Password Set or change the password for t...

Page 44: ...restriction is you may not boot by using an USB flash drive Ultra Fast There are a few restrictions 1 Only supports Windows 8 64 bit UEFI operating system 2 You will not be able to enter BIOS Setup Cl...

Page 45: ...Full Screen Logo Use this item to enable or disable OEM Logo The default value is Enabled CSM Compatibility Support Module CSM Enable to launch the Compatibility Support Module Please do not disable u...

Page 46: ...the following message Discard changes and exit setup Select OK to exit the UEFI SETUP UTILITY without saving any changes Discard Changes When you select this option it will pop out the following mess...

Page 47: ...eatures 5 2 1 Running the support CD To begin using the support CD insert the CD into your CD ROM drive The CD automatically displays the Main Menu if AUTORUN is enabled in your computer If the Main M...

Page 48: ...by VGA or HDMI and reboot again Check BIOS setting Check LVDS cable connection 6 3 Network trouble Symptom Corrective Procedure Can not access LAN Check if hub or switch is working correctly Check the...

Page 49: ...executed Check A C cable connection Confirm motherboard power connection Check CPU setting status Check DRAM setting Check power button cable connection Change power supply unit 6 6 Boot trouble Symp...

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