www.heinner.com 120W, 220-240V, 50Hz
VI. TROUBLESHOOTING
1. Please note, if a power failure occurs due to disconnection of the power cord, or the power
button has been pushed off during an ice making cycle, small ice chips may formed and lodge in
the automatic shovel causing it to jam. If this occurs, the ice chips may be removed by
disconnecting the power cord and gently pushing the shovel to the rear of the cabinet and
removing the ice chips, then restarting.
2. Please check if the water reservoir is flat when the ice shovel can not remove the ice to ice
basket. If not, please push the ice shovel gently by finger, then press POWER button to restart.
PROBLEM
POSSIBLE CAUSE
SUGGESTED SOLUTIONS
The compressor works abnormally
with a buzzing noise
The voltage is lower than
recommended
Stop the ice maker and do not
restart until the voltage is normal.
Water shortage indicator light is on
1.There is no water
2.The pump is full of air
1.Add to some water until it reaches
MAX position
2. Press POWER button to restart
the machine
Indicator lights on display are not on
Blown fuse/ No power
Replace fuse / Turn power on
The ice made is too large and with
pieces sticking together
Ice of previous cycles left in the
water tray
Take out the ice under the standby
state
The ice making process was correct,
but no ice came out?
1. The compressor has no
refrigerant
2. Compressor damaged
3. Fan motor damaged
Call the service
All indicators twinkle simultaneously
1. The water box is blocked by ice.
2. The motor is stuck, or the motor
falls off, or the motor is damaged
3. Micro switch damaged
1. Unplug the power to take out the
ice which under the ice shovel, then
plug in power again, and press the
POWER button. After 3 minutes, the
machine will restart automatically.
2. Call the service
The machine has been working, but
the water has been warming
Solenoid broke down
Replace the solenoid valve
When the ice is full, the machine
does not display the ICE FULL Icon
1. Ice full sensor damaged
2. Sunlight interference
1. Replace the ice full sensor
2. Making ice indoor
3. Call the service
