9
HEATSTORE AFTER SALES SERVICE
SELF HELP
If the unit is not working satisfactorily, make the following checks before calling out the installer.
Any one of these adjustments could restore the performance.
Symptom
Cause
What to do
Little or no water flow
The main water supply is turned
off.
Turn on the main supply fully at the
stop valve. Set up unit as per
commissioning instructions.
Cold water only
- neon light off
The main water supply is not
turned on enough.
Turn on the main supply fully at the
stop valve.
Water too cold
- neon light on
The water flow rate is too high.
The inlet water temperature has
dropped.
Adjust the service valve (see page 7).
Adjust the service valve (see page 7).
For a shower, adjust the spray pattern
available on the multi-mode handset.
Water flow too low, or
temperature too high
The main water supply is too low
The hot tap is not fully open.
Increase the supply water flow.
Make sure that the service valve is
correctly adjusted.
Adjust the service valve so that the
water is at the right temperature with
the tap fully open (see page 7).
Always turn the hot tap fully on.
Water goes from hot
to cold
The water flow or pressure is too
low, and the thermal cut-out is
operating.
A second outlet has been turned
on.
Increase the supply water flow
Make sure that the service valve is
correctly adjusted.
Do not use the basin whilst using the
shower.
Shower spray pattern
deteriorates
The shower handset is clogged.
Clean the handset using a descaling
solution if required (see page 9).
We offer a technical advisory service on the telephone to installers and other customers with
problems in the field.
RING: “0117 923 5375” or E-MAIL: “[email protected]”
Remember to quote the exact type of unit, as written on the front of the shower and on this leaflet.
The model and serial number are located on the bottom face of the shower.
Make a note of those numbers here, and be sure to quote them if you call for advice.
Model Number: _ _ _ _ _ _ _ _ _ _ _ _ _ Serial Number: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Note: You may be charged for a service call if you do not have the serial number.
Please Note:- The fitting of Spare Parts must be supervised by a suitably qualified person.
Chrome and White Shower Mixer Unit Complete with full accessories
Including 3 position multi-function handset
Catalogue No. 3615
For further details, including a comprehensive list off accessories and spare parts,
contact Heatstore Sales Hotline 0117 923 5375
WHAT TO DO IF THINGS GO WRONG (1)
ADDITIONAL ACCESSORIES AND COMMON SPARE PARTS
