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HEATSTORE & ADDVENT
VICTORIA ROAD, AVONMOUTH, BRISTOL, BS11 9DB
WEBSITE: www.heatstore.co.uk
We offer a technical advisory service to installers and other customers with problems in
the field. RING: “0117 923 5375” or E-MAIL: “[email protected]”
GUARANTEE
We, Heatstore, guarantee this product for a period of 24 months from the date of purchase.
Within the guarantee period we will resolve,
free of charge
, any manufacturing defects in the product
resulting from faulty workmanship or material on condition that:-
a)
The product has been correctly installed and commissioned in accordance with our instructions and
is being used on the supply circuit or voltage printed on the rating plate.
b)
The product has been used in accordance with these instructions and has not been tampered with
or otherwise subject to misuse, neglect or accident.
c)
The product has not been taken apart, modified or repaired except by a person authorised by us.
d)
Evidence of the date of purchase in the form of an invoice or receipt will be required in order to
qualify under the terms of this guarantee.
e)
For the service work to be undertaken free of charge, the work must only be undertaken by
Heatstore, or our approved agents.
f)
Service under guarantee has no effect on the expiry date.
The guarantee on any exchanged parts or product ends when the original guarantee period ends.
EXCLUSIONS
This guarantee
DOES NOT
cover damage or defects arising from poor or incorrect installation,
improper use or lack of maintenance, including the build-up of limescale.
The unit MUST NOT be fitted to any type of thermostatic mixer valve or tap.
The unit MUST NOT be fitted to a bath or kitchen sink other than for hand-washing purposes
It is the responsibility of the installer to check that the installation parameters meet the requirements
of the products, and any relevant regulations.
If we are called out to a fault, which is subsequently identified as being an installation fault, we will
make a charge, it is important that the routine checks are completed before calling us out, as many
issues can be simply diagnosed and resolved.
A charge will be made where a call under the terms of the guarantee has been booked and a failure
was not product related, or an engineer arrives and is not able to gain access.
We make no guarantees as to response time for repairs.
We will endeavour to achieve the most timely response possible but while we indicate an average
response time, this should not be taken as a guarantee.
The guarantee applies to a repair or replacement (at our discretion) of the product subject to the
conditions above, and
DOES NOT
cover compensation for the loss of the product or consequential
loss of any kind.
This guarantee does not apply to the repair or replacement of pressure relief devices, sprayheads,
hoses, accessories, isolating switches, electrical cable, fuses and/or circuit breakers.
This guarantee does not affect your statutory rights.
:
GUARANTEE AND CONTACT DETAILS
(A4) Leaflet No. 579-2152-30c
