Heatrae Sadia Express 50 Litres, Installation, Operation And Maintenance Manual

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11. Warranty
11.1 General
The Express warranty provides a high level of
customer support and peace of mind in the unlikely
event that a problem arises from a manufacturing
defect. It is supported by a nationwide team of field-
based engineers and our own call centre.
The warranty covers appliances installed in domestic
and commercial properties for the following periods:
�
Stainless steel storage vessel and connections - 2
years
�
Cold water control valves supplied with the
appliance - 2 years
�
Immersion heater assembly - 2 years
�
Electrical controls as factory fitted to the appliance
- 2 years
The warranty periods apply from the date of purchase
and include both parts (where supplied by Heatrae
Sadia) and labour.
This warranty is valid for installations within the United
Kingdom. For installations in the Republic of Ireland
please contact Potterton Myson (Ireland) Limited on
+353 (0) 1 4590870 for warranty terms and conditions
applicable. For installations outside of the United
Kingdom and the ROI please contact Heatrae Sadia
Export on +44 1603 420271 for warranty terms and
conditions applicable.
This warranty does not affect your statutory rights.
11.2 Warranty conditions
The warranty is given provided that the following
conditions have been met:
�
The appliance has been installed by a competent
installer in accordance with the instructions
contained in this manual and in compliance with
all relevant laws, guidance, codes of practice and
regulations in force at the time of installation.
�
The appliance has not been modified or tampered
with in any way, other than by Heatrae Sadia or
authorised engineers.
�
The appliance or any part or parts of the appliance
(whether factory fitted or otherwise) have not been
repaired or replaced other than by a Heatrae Sadia
authorised engineer and any replacement parts
used on the appliance are authorised Heatrae
Sadia spare parts.
�
The appliance has not been subject to damage
caused by the build up of scale.
�
The appliance has not been subjected to frost or
freezing temperatures.
�
The appliance has not been subjected to misuse or
neglect.
�
The appliance has not been subject to wilful or
accidental damage caused by your negligence.
�
Regular maintenance has been carried out by a
competent person or a Heatrae Sadia authorised
engineer in accordance with the maintenance
requirements set out in this manual.
�
The appliance has not been installed in areas
where the water supply contains chloride levels
which exceed 250mg/l.
�
The appliance is registered within 60 days of
purchase. This can be done by telephone, online
or by using the registration form supplied with the
appliance.
�
The appliance has not been affected by any cause
beyond our reasonable control including, without
limitation: an act of God, explosion, flood, fire or
accident; war or civil disturbance; strike, industrial
action or stoppages of work; any form of government
intervention; a third party act or omission including
theft or malicious damage; failure by you to give
us a correct delivery address or notify us of any
change of address.
11.3 Water supply requirements
This appliance must only be used for the storage
of wholesome water. The storage of water from
supplies not meeting the requirements of the Water
Supply (Water Quality) Regulations will invalidate the
warranty. Any disinfection procedure must be carried
out in accordance with BS EN 806 and the complete
system be thoroughly flushed following application of
any disinfection solution.
11.4 Claims under warranty
In order to claim against the warranty the following
should be noted:
�
Defects should be reported to Heatrae Sadia as
soon as you are aware of them. Please report any
defect to Heatrae Sadia by contacting 0344 871
1535.
�
Evidence of purchase (for example a receipt) and
date of supply is submitted when making a claim.
�
Access should be available, at reasonable times
and upon reasonable notice, to the appliance to
allow any inspection, repair or replacement.
�
The appliance should not be removed from its
place of installation so a Heatrae Sadia authorised
engineer can assess the complete installation.
11.5 Exclusions
The following exclusions apply:
�
Any third party repair or replacement costs, unless
those costs have been agreed and authorised by
Heatrae Sadia in writing prior to incurring those
costs, will not be met.
�
Heatrae Sadia accepts no liability for any third
party damage, any indirect and consequential
losses and any loss of earnings, loss of business,
or losses in relation to stress and inconvenience,
howsoever caused.