76
Rev. 05/2020
77
Rev. 05/2020
PROBLEM
CAUSE
SOLUTION
REFERENCE
Improper installation
of coil in forced air
furnace
Call your Local
Dealer
Local Dealer
Too small a coil in
forced air furnace
Call your Local
Dealer
Local Dealer
Inadequate
Baseboard
When a water-
to-water heat
exchanger is
installed a temp
drop of 20-30°F
across heat
exchanger may be
experienced
Local Dealer
Not enough
domestic hot
water
Hot water heater is
to small
Sidearm exchanger
needs to have a
pump installed
Local Dealer
Hot and cold water
can mix in domestic
system resulting in
warm water
Call your Local
Dealer
Local Dealer
HTF temperature
not consistently
between 160-180°F
Adjust New Style
High-Limit
Local Dealer
Sidearm clogged
with scale (lime),
restricting or closing
off flow
Call your Local
Dealer
Local Dealer
HTF in auger
tube
Condensation
formation on cooler
steel
Maintain constant
firebox temperature
“Ash Auger Tube”
HEATMOR™ STAINLESS STEEL LIMITED LIFETIME WARRANTY
HEATMOR™ warrants this outdoor furnace, to the owner, to be free of defect in material and workmanship
throughout the lifetime of the purchase. This warranty excludes the electrical components such as temperature
controls, fans, and pumps, which are covered by their individual manufacturer warranty. The bladder, firebrick,
cast iron grates, gaskets and auger are all under warranty by HEATMOR™ for a period of two (2) years from the
date of purchase. HEATMOR™ does not warranty parts damaged by freezing, overheating, pressurization, use of
unauthorized fuels, or abuse.
The HEATMOR™ is designed to be least susceptible to corrosion, however, corrosion is ONLY
covered under this warranty when
approved
water and HEATMOR’s corrosion
inhibited-propylene glycol package is maintained at a minimum of 40% mixture by volume. The
unit comes prefilled with concentrated DOWFROST™ HD corrosion inhibited propylene glycol.
DOWFROST™ HD MUST BE DILUTED WITH APPROVED WATER. Heatmor highly recommends the
use of Pure Water, such as: Reverse Osmosis, Deionized, or Distilled.
*APPROVED WATER MUST MEET THE REQUIREMENTS OF:
●
PH LEVEL OF 7.0 TO 11.5
●
CHLORIDE LEVEL OF UNDER 50 PPM
●
HARDNESS UNDER 200 PPM
●
SOFTENED AND FILTERED TO LIMIT THE AMOUNT OF SOLIDS
.
The initial five(5) years warranty coverage of the furnace weldment and ash pan is 100 percent. After five (5)
years, HEATMOR™ will credit a percent of the original purchase price of the furnace weldment and ash pan. The
percent credit from HEATMOR™ applied to the current price of a replacement unit is as follows: 70% in year 6,
60% in year 7, 40% in year 8, 20% in year 9, 15% in years 10 through 19, 10% in years 20 and beyond.
Customers will receive a percentage discount on the replacement furnace only. No cash surrender value.
The HEATMOR™ warranty only applies to the actual cost of the warranty part. The customer is responsible for
the transportation cost and labor. No other warranty is expressed or implied. HEATMOR™ is not responsible
for the cost of plumbing, replacement of antifreeze, shipping costs, or any other indirect costs associated with
the replacement of the part. Approved mixture of corrosion inhibited propylene and water must be used if you
have to drain your stove. Outdoor furnaces are not intended to be the only source of heat. Therefore, it is
recommended that a back-up system be in place to prevent damages caused by lack of heat. No unauthorized
adjustment or repairs will be covered by warranty.
HEATMOR™ is not liable for any incidents or accidents, which can be prevented by the owner or that may
occur from the operation of the outdoor furnace, or damage incurred due to heating system failure. The
owner assumes all responsibility for the care, maintenance, and safe operation of the furnace.
HEATMOR™ specifically disavows any other representation, warranty, or liability related to the condition or use of
the product.
To validate and maintain this warranty:
❏
Chloride test must be performed on water before initial fill to confirm Approved Water
❏
One Heat Transfer Fluid (HTF) sample from the unit after a minimum of 24 hours of
circulation
❏
Annual Heat Transfer Fluid (HTF) samples
❏
Heat Transfer Fluid (HTF) must be adjusted and maintained per HEATMOR™ instructions
Testing of samples will be performed to determine the quality of water being used and any
necessary additives or changes needed to your water source. Approval or instructions for your
water will be given by HEATMOR™. The product registration form must also be completed and
mailed within thirty (30) days of the purchase date. Product registration form and samples
must be mailed to: HEATMOR™, Box 787, Warroad, MN 56763.
05/01/2020
Any and all claims arising from the Heatmor Manufacturing, LLC. Limited Lifetime Warranty
shall be resolved in the State of Minnesota according to Minnesota law.
