Benchmark places responsibilities on both manufacturers and installers. The purpose is to ensure that customers are provided
with the correct equipment for their needs, that it is installed, commissioned and serviced in accordance with the manufacturer’s
instructions by a competent person approved at the time by the Health and Safety Executive and that it meets the requirements of the
appropriate Building Regulations. The Benchmark Checklist can be used to demonstrate compliance with Building Regulations and
should be provided to the customer for future reference.
Installers are required to carry out installation, commissioning and servicing work in accordance with the Benchmark Code of Practice
which is available from the Heating and Hotwater Industry Council who manage and promote the Scheme.
Visit www.central heating.co.uk for more information.
Thank you for installing a new Heatline appliance in your home.
Heatline appliances are manufactured to the very highest standard so we are pleased to offer our customers
a Comprehensive Guarantee. For the manufacturer's warranty to be valid, the Benchmark Log Book must
be correctly completed by a suitably qualifi ed person and be available for inspection prior to any repair.
Comprehensive Warranty, Terms and Conditions are available from: [email protected] or by calling
01773 596013. We recommend you complete and return as soon as possible your guarantee registration
card. If your guarantee registration card is missing you can obtain a copy or record your registration by
telephoning the Heatline Customer Service number 0844 736 9138.
Customer Service:
0844 736 9138
Technical Helpline
(Chargeable): 0906 802 0253
For Complaints please contact:
Customer Care, Group Service, Nottingham Rd.,
Belper, Derbyshire
DE56 1JL
Guarantee Registration
