7
204069-01
SYMPTOM
POSSIBLE CAUSE
SOLUTION
Lights will not
come on.
1. Light switch is turned off.
2. Bulb is loose or burned out.
3. Fuse is blown or circuit breaker is turned off.
4. Daylight turn-off is in effect.
5. Sensor not detecting movement.
6. Incorrect circuit wiring, if this is a new installation.
1. Turn light switch on.
2. Check bulb and replace if burned out.
3. Replace fuse or turn circuit breaker on.
4. Recheck after dark.
5. Re-aim the sensor to cover desired area.
6. Verify wiring is correct.
Lights come on
in daylight.
1. Light control may be installed in a relatively dark
location.
2. Light control is in TEST.
1. The fixture is operating normally under these
conditions.
2. Set control switch to 1, 5, or 10 minutes.
Lights come on
for no apparent
reason.
1. Light control may be sensing small animals or
automobile traffic.
2. Sensitivity is set too high.
1. Re-aim sensor. Reduce sensitivity.
2. Reduce sensitivity.
Lights stay on
continuously.
1. The sensor may be picking up a heat source like an air
vent, dryer vent, or brightly painted, heat-reflective
surface.
2. Light control is in Manual Mode.
3. Sensitivity is set too high.
1. Re-aim sensor. Reduce sensitivity.
2. Switch to Auto.
3. Reduce sensitivity.
Lights flash on
and off.
1. Light control is in the TEST mode and warming
up.
2. Heat being reflected from other objects may be
affecting the sensor.
1. Flashing is normal under these conditions.
2. Re-aim sensor. Reduce sensitivity.
TROUBLESHOOTING GUIDE
TECHNICAL SERVICE
Please call 1-800-858-8501 (English speaking only) for assistance before returning product to
store.
If you experience a problem, follow this guide. You may also want to visit our Web site at: www.hzsupport.com. If the
problem persists, call* for assistance at 1-800-858-8501 (English speaking only), 8:00 AM to 5:00 PM CST (M-F).
You may also write* to:
HeathCo LLC
P.O. Box 90045
Bowling Green, KY 42102-9045
ATTN: Technical Service
* If contacting Technical Service, please have the following information available: Model Number, Date of Purchase,
and Place of Purchase.
No Service Parts Available for this Product
Please keep your dated sales receipt, it is required for all warranty requests.
