TX Series Installation, Operation, and Maintenance Manual
Diversified Heat Transfer, Inc.
439 Main Road, Route 202
Towaco, New Jersey 07082
Page
31
of
33
Phone: 800-221-1522
Website: www.dhtnet.com
During the specified warranty period of the indirect-fired water heater, Diversified Heat Transfer Inc.,
will repair or replace, at its option, without charge, any indirect-fired water heater having a defect or
malfunction that results in a water leak from the outside jacket, inner tank, or heat exchanger as a result
of normal use and service. It is expressly agreed between Diversified Heat Transfer and the original
business purchaser that repair or replacement is the exclusive and sole remedy of the original
purchaser.
Any claim under this warranty must be verified by an authorized Diversified Heat Transfer (also referred
to as DHT) representative: If the claim is found to be valid, DHT will repair or replace the tank as set
forth herein, within a reasonable time after verification. If DHT chooses in its discretion to repair any
indirect-fired water heater for which there is a valid warranty claim, DHT shall provide parts that are
compatible with the subject indirect-fired water heater, which parts need not be identical to the
original. If DHT chooses, in its discretion, to replace any indirect-fired water heater for which there is a
valid warranty claim, DHT shall replace the subject indirect-fired water heater with the same model or, if
such model is not available, with a model which is, in DHT’s reasonable judgment, the nearest
compatible model available at the time of replacement. Removal of the TX water heater and
replacement with a different brand will fully invalidate this warranty coverage.
If Diversified Heat Transfer is unable to repair or replace or otherwise comply with its liability under
these warranties, after a reasonable number of attempts, then the original business purchaser’s sole
and exclusive remedy for such a breach shall be either a replacement product or a full refund of the
purchase price (exclusive of freight, labor, and installation), as determined by Diversified Heat Transfer.
If at the time of a request for service, the original business purchaser cannot provide a copy of the
original sales receipt, installation bill, or equivalent document, then the warranty period for the indirect-
fired water heater shall be five (5) years from the date of manufacture of the indirect-fired water heater
as determined by the tank serial number.
If the original purchaser cannot provide proof of purchase, then DHT may request proof of occupancy
dating back to the date of manufacture of the tank. In such a case the warranty period will begin from
the date of manufacture as determined by the tank serial number.
OWNER RESPONSIBILITIES: The Owner or Qualified Installer/Service Technician must:
A)
Maintain the water heater in accordance with the maintenance procedure listed in the
manufacturer’s provided instructions. Preventive maintenance can help avoid any unnecessary
breakdown of the water heater and keep it running at optimum efficiency.
B)
Maintain all related system components in good operating condition.
C)
Keep the water heater free of damaging scale deposits.
D)
Warranty card must be filled out and mailed in or online within 90 days of installation. If the
warranty card is not filled out, the original purchaser must have proof of install with an invoice
in case of warranty
E)
Maintain water conditions with the following parameters:
a.
Temperatures/water pressure/chloride levels (measurable amounts of any compound
containing chloride) 180°F or lower /150 P.S.I./80 ppm chlorides for industrial use.
b.
PH between 6.0 and 8.0.
c.
Hardness not higher than 7.0.
