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Diversified Heat Transfer, Inc.
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439 Main Road
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Towaco, New Jersey 07082
Rev-1
09/11/2019 PHONE: 800-221-1522
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WEBSITE: www.dhtnet.com
STP Manual
Installation, Operation, and
Maintenance Manual
C. Equipment not furnished by Seller, either mounted or unmounted, or when contracted for by a
party or parties other than Seller to be installed or handled;
D. The suitability of any product for any particular application;
E. The design or operation of owner’s plant or equipment or of any facility or system of which any
product may be made a part;
F. Any damage to the product due to abrasion, erosion, corrosion, deterioration, abnormal
temperatures or the influence of foreign matter or energy;
G. Leakage or other malfunction caused by:
a. defective installations in general and specifically, any installation which is made
i. in violation of applicable state or local plumbing, housing or building codes or
ii. contrary to the written instructions furnished with the product,
b. adverse local conditions in general and, specifically, sediment or lime precipitation in the
tubes, headers and/or shells or corrosive elements in the water, heating medium or
atmosphere, or
c. misuse in general and, specifically, operation and maintenance contrary to the written
instructions furnished with the unit, disconnection, alteration or addition of components or
apparatus, not approved by Seller, operation with heating media, fuels or settings other
than those set forth on the rating plate or accidental or exterior damage;
H. Discoloration or rusty water caused by piping, fittings, valves, pumps or other sources outside of
the STP SERIES Water Heater;
I.
Damage to surrounding area or property caused by leakage or malfunction;
J. INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, SUCH AS LOSS OF THE USE OF
PRODUCTS, FACILITIES OR PRODUCTION, INCONVENIENCE, LOSS OF TIME OR LABOR
EXPENSE INVOLVED IN REPAIRING OR REPLACING THE ALLEGED DEFECTIVE
PRODUCT;
K. Costs associated with the replacement and/or repair of the unit including: any freight, shipping or
delivery charges, any removal, installation or reinstallation charges, any material and/or permits
required for installation, reinstallation or repair, charges to return the STP SERIES Water Heater
or components;
L. Any claim due to any injury or death to any person or damage to any property resulting in whole
or in part from any modification or alteration Buyer makes to any product sold hereunder; and
M. Design defects where Seller has complied with Buyer’s design specifications.
No salesman or other representative of the seller has any authority to expand warranties beyond the face
of the said warranty and purchaser shall not rely on any oral statement except as stated in the said
warranty. An Officer of the Seller must do any modifications to this warranty in writing.
WARRANTY CLAIMS:
Warranty claims should be presented through prompt telephone notification to DHT at toll-free 1-800-221-
1522 or email to [email protected]. In order to process a warranty claim a formal purchase order
number is required prior to shipment of any warranty item. In addition, the returned item must include a
Returned Goods Authorization (RGA) label, attached to the shipping carton, which identifies the item's
return address, register number and factory authorized RGA number.
NOTE:
This warranty applies only to units sold to customers in North America. All other geographical areas carry
a standard warranty of 18 months from date of shipment or 12 months from startup, whichever comes
first.
