Heat Surge X5C Service Manual Download Page 9 | Manualshive

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If the plug connection is good, check for 110vac between terminals FLAME and AC-N1 on the main control
board, refer to Figure 1 and Figure 2 for board and terminal locations, if there isn’t any 110vac present the
main control board is defective, replace with a new board. If there is 110vac replace the flame motor.

Repair connection
and plug in.

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Summary of Contents for X5C

Page 1: ... Heat Surge Model X5C Fire Place Insert Service Manual Applies to all units w 30000208 circuit board HEAT SURGE 8000 FREEDOM AVE N CANTON OH 44720 330 244 8161 WWW HEATSURGE COM 2012 HS M4417A BR16597R 1 ...

Page 2: ...g tools are needed Multi meter Voltage sensor Flat head screwdriver Phillips head screwdriver Needle nose pliers Side cutters Flashlight Well lighted work area with 120vac switchable source Specifications Model X5C Electric Fireplace Insert 120v 60Hz 15A 1500W Quantity 2 clear candelabra bulbs with E 12 small sockets 120vac 40W 60HZ Quantity 1 flame tube motor 120vac 40ma 3 7W 60HZ Quantity 1 blow...

Page 3: ...p cover 4 Incoming Power 5 Lamps 6 Flame Tube 8 Blower Assembly 10 Dual Element Heater with Fusible Link 13 Touch Pad Control 17 Temperature Pot and Temperature Sensor 18 Remote Control and Remote Control Sensor 19 Log removal and replacement 20 Electrical Drawing 21 ...

Page 4: ... Remove the screws and pull forward while at the same time lifting out Be careful to not damage the 2 cables running to the main control board Remove both cables from their respective sockets and remove top When laying the top down to service the insert insolate the touchpad and temperature pot being careful not to short out to the insert case ground Refer to Figure 2 Figure 2 removal of top cover...

Page 5: ...n terminal AC L3 on the main control board Refer to Figure 4 The common L2 is landed on terminal AC N4 on the main control board When the insert is plugged into an 120vac source there should be 120vac between terminals AC L3 and AC N4 on the main control board If not inspect plug and plug wire for damage Also check to make sure the 120vac source is not shut off by either a circuit breaker and or s...

Page 6: ...nel Refer to Figure 5 Figure 5 bottom panel screw locations Locate the 2 bulbs in the bottom of the unit Examine the bulbs to determine which bulb requires replacement Remove the holding spring on the old bulb and replace the bulb with a new one Reinstall the holding spring after replacement Refer to Figure 6 Figure 6 lamp locations 2 Fixing Screw Bottom panel Candelabra bulbs 120vac 40watts E 12 ...

Page 7: ...de and a black and white wire leading to the sockets Check for good connection Refer to Figure 7 Figure 7 lamp plug location If the plug connection is good check for voltage between terminals LAMP and AC N1 on the main control board 60vac to 120vac depending flame brightness set point Refer to Figure 3 and Figure 4 for board and terminal locations if there isn t any voltage present the main contro...

Page 8: ...he 2 fasteners are present which hold the flame tube in its place Also check for bent brackets which may have caused the flame tube to fall out Refer to Figure 8 Figure 8 If there isn t any interference then inspect the flame tube motor The flame tube is rotated by a 120vac 60Hz motor drawing 40ma at 3 7watts which is plugged in located in the same location as the lamp plug The plug will have a br...

Page 9: ...AME and AC N1 on the main control board refer to Figure 1 and Figure 2 for board and terminal locations if there isn t any 110vac present the main control board is defective replace with a new board If there is 110vac replace the flame motor Repair connection and plug in ...

Page 10: ... the blower doesn t start take a voltage reading from the main control board There should be 120vac between terminal FAN and AC N2 Refer to Figure 11 If there isn t 120vac present then the main control board is defective replace with a new board Figure 10 Blower Heater assembly If the problem is a sticky blower the blower must be replaced First with power removed remove the heat discharge vent fro...

Page 11: ...l on the main control board The white common wire is landed on terminal AC N3 on the main control board remove all 3 wires from main control board Refer to Figures 12 and 13 Figure 12 Figure 13 dual element heat and fusible link terminal locations Next remove the 2 blue fusible link leads from terminalsAC L2andAC L1fromthemaincontrol board Refer to Figures 13 and 14 Fusible link and blue leads Fig...

Page 12: ...lower heater assembly off of the insert Next locate the 4 screws 2 on each side attaching the dual element heater to the blower Remove these screws and remove dual element heater from blower Refer to Figure 15 Figure 15 Replace blower and reverse above procedure to assemble Screws holding dual element heater to blower ...

Page 13: ...ay on the main control board If low heat does not come on check for 120vac at the fusible link Place common test lead on the common terminal of the dual element heater marked A and the hot test lead on the right hand terminal of the fusible link marked B Refer to Figure 16 Figure 16 fusible link If 120vac is present place the hot test lead to the left hand side of the fusible link marked C with th...

Page 14: ...control relay on the main control board If the clicking is not heard repeat the above test only for high heat Check for 120vac between terminals 750W upper terminal and AC N3 If 120vac is not present change out main control board Refer to Figure 18 AC N3 750W upper terminal Figure 18 high heat 120vac In order to change out the dual element heater remove blower assembly as described in section Blow...

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Page 17: ...y or not at all the touch keypad is defective Check for ribbon cable leads coming unplugged from both ends Check to make sure there is a good connection at the main control board socket Refer to Figures 20 and 21 Figure 20 plug locations defined on main control board Figure 21 example of ribbon cable coming unplugged from touch pad connector Thermocouple plug location Temperature low to high pot p...

Page 18: ...he temperature pot is plugged into the main control board Refer to Figure 20 for location Also check to see if there is a good connection at the temperature pot Refer to Figure 22 Figure 22 example of bad connection at temperature pot Check the integrity of the temperature sensor located just behind the main control board Refer to Figure 23 Check to make sure the sensor is plugged into the main co...

Page 19: ... refuses to work check battery orientation and integrity Refer to Figure 25 Figure 25 battery location and orientation Also check that the remote control sensor red plug socket is plugged in properly into the main control board Refer to Figure 20 Lastly check the location and integrity of the remote control sensor located behind the flame screen Refer to Figure 26 Figure 26 remote control sensor F...

Page 20: ...7 Locate 6 screws 3 on each side Figure 27 Locate the 4 black rubber plugs 2 on each side of the insert Remove rubber plugs and remove the 4 screws holding the log set in the insert Pull the log set straight out towards the front Reverse above to install new log set Refer to Figure 28 Rubber plugs with mounting screws quantity 4 2 on each side of insert Figure 28 ...

Page 21: ...21 Electrical Drawing ...

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