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FW7I 23/07/14
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Frequently Asked Questions
1 Do stoves require a chimney? All of our multi fuel and wood burning stoves require a suitable chimney or
professionally installed flue system.
2 How do I clean the chimney? You will require a chimney sweep to clean the chimney. It is essential to
provide a dedicated chimney cleaning access door when installing the flue of the stove in some situations. In
other situations the chimney can be swept through the firebox.
3 Who should install my stove? Heat Design Stoves want you to enjoy the maximum performance from your
appliance. To ensure this, it is essential that they are installed correctly. We strongly recommend that your
stove is installed by a suitably qualified installer e.g HETAS.
4 How do I regulate the heat output? Each stove has various air controls, which will allow you to easily
regulate the heat output and refuelling rate.
5 What warranty do I get? Heat Design Stoves will replace, free of charge, any working part that fails
(under normal operating conditions) within 12 months of purchase. Consumables such as glass, firebox
lining boards or stove rope and adhesives are not guaranteed. A call out charge will apply if our engineer
attends any stove problem that is not related to product failure.
6 Where can I get spare parts? Your local Heat Design Stove retailer will be pleased to supply spare parts
and to provide any other information you require.
7 Can the doors be left open while burning? For safety and heat efficiency the doors should remain closed.
8 Why is the stove smoking when lit? A flue with back draught problems is almost certainly the cause of a
smoking stove. Also check adequate ventilation is present. A qualified fitter should complete both a smoke
pressure and flow test prior to fitting the stove to ascertain the integrity of the flue.
9 Why should I “Run in” my stove? To begin, light a series of small fires over a period of a few days to
allow the paint finish to cure. The stove is finished with a highly heat resistant paint. The finish can be
renovated with stove paint available from your local stove retailer. If the stove is not “run in” correctly, this
may cause the paint to discolour and flake.
10 What is Over Firing? Your stove should never be used in a manner to cause over firing. Over firing can
be caused by over loading the stove with fuel, and with primary controls open. If any part of stove glows
"red" your stove is over firing and your draught control should be adjusted to restrict airflow to stove. Over
firing can cause permanent damage to the appliance, which is not covered by warranty.
