Hearthland Hiawatha, Installation And Operation Manual, Page: 40 / 49

VS0952_E 12/30/2009 40
T
ROUBLESHOOTING
(C
ONTINUED
)
PROBLEM CAUSE SOLUTION
Fire burns with a yellow
flame. Fuel builds up in the
burn grate. Window
gets real dirty quickly.
1. Insufficient combustion air. *Adjust the air inlet damper.
*Check for blockage of air intake both inside as well
as outside.
*Confirm proper placement of burn grate.
*Inspect and clean burn grate.
2. Fuel *Inspect fuel for amounts of fines and debris.
*Change to dry clean fuel.
*Use high quality premium grade fuel.
*Adjust or fine tune feed rates.
3. Air Leaks *Ensure glass and gasket seated properly
*Ensure door is close and latched securely
*Check ash pan and gasket, secure and tight.
4. Combustion Fan *Check and clean ash build up on fan propellers and
exhaust intakes and venting.
*Check for blockages.
*Check for proper voltage to the stove
*Replace defective part and gasket.
5. Exhaust System *Check for blockage, ash build.
*Inspect vent cap and clean out tee.
*Too many elbows, to long of run, or change size
*Protect venting from extreme weather elements.
Smoke or smoke smell spill ‐
age.
1. Exhaust System *Hi ‐ Heat RTV silicone all joints ‐ even
manufactured. Ensure venting is gas tight.
*Inspect exhaust fan and gasket area, ensure a tight
fit
*Proper maintenance and cleaning.
2. Over Feeding. Fuel overfill ‐
ing burn grate
*Check air inlet damper for proper setting.
*Reduce Heat Level setting.
The stove keeps going out.
1.Fresh unburned fuel or
powder like ash build up in the
grate.
*Check air inlet damper, may need more air.
*Fine tune feed rate, to lower amount of fuel
*Ensure good quality day fuel supply.
*Proper maintenance and cleaning.
2.No fuel or ashes found in
The burn grate
*Adjust air inlet damper to reduce amount of air to
burn grate.
* Check auger operation.
*Adjust control to increase fuel feed rate.
The stove will not shut off.
1.Control *Press OFF touch pad, the stove will continue to run
up to 30 minutes after the exhaust has cooled prop ‐
erly
*Confirm mode of operation
2.Wall Thermostat *Ensure wall thermostat is turned down below the
room temperature.(Thermostat On/Off Mode)
*Unit will not shut off in the (Thermostat Modulated
mode). You must press the OFF touch pad.