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Hearth Technologies Heat-N-Glo SL-550TRS-AU, Installation And Operation Instructions Manual

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Hearth Technologies Heat-N-Glo SL-550TRS-AU Installation And Operation Instructions Manual Download Page 32

32

3.5 TROUBLE SHOOTING - SL-550TRS-AU

With proper installation and maintenance, your new Gas Heater should provide years of trouble-free service.
If you do experience a problem, refer to the Trouble Shooting Guide below. This guide will assist a qualified
service person in the diagnosis of problems and the corrective action to be taken.

SYMPTOM

I. Spark Ignitor will not light pi-

lot after repeated triggering
of red button.

II. Pilot will not stay lit after care-

fully following lighting in-
structions.

POSSIBLE CAUSE

A. Defective ignitor (no spark at

electrode).

B. Defective pilot or misaligned

electrode (spark at electrode).

C. No gas or low gas pressure.

D. No L.P. in tank.

A. Defective thermocouple.

CORRECTIVE ACTION

1. Check for spark at electrode and

pilot; if no spark and electrode
wire is properly connected, re-
place ignitor.

1. Using a match, light pilot.  If pi-

lot lights, turn off pilot and trig-
ger the red button again.  If pilot
lights, an improper gas/air mix-
ture caused the bad lighting and
a longer purge period is recom-
mended.  If pilot will not light -
check gas at electrode and pilot
- should be 1/8 inch (3.2mm) to
have a strong spark.
If OK, replace pilot.

1. Check unit's shut-off valve and

remote shut-off valves from fire-
place.  Usually there is a valve
near the main. There can be
more than one (1) valve between
the fireplace and main.

2. Low pressure can be caused by

a variety of situations such as a
bent line, too narrow diameter of
pipe or even low line pressure.
Check for kinked lines. If none,
consult with plumber or gas sup-
plier.

3. Check L.P. (propane) tank. Re-

fill the fuel tank.

1. Check that pilot flame impinges

on thermocouple. Clean and/ or
adjust pilot for maximum flame
impingement.

2. Ensure that the thermocouple

connection at the gas valve is
fully inserted and tight (hand tight
plus 1/4 turn).

Summary of Contents for Heat-N-Glo SL-550TRS-AU

Page 1: ...044 USA 952 985 6000 561 980C 6 01 INSTALLATION AND OPERATION INSTRUCTIONS This product is covered by one or more of the following patents United States 4 112 913 4 408 594 4 422 426 4 424 792 4 520 791 4 793 322 4 852 548 4 875 464 5 000 162 5 016 609 5 076 254 5 191 877 5 218 953 5 328 356 5 429 495 5 452 708 5 542 407 5 613 487 Australia 543790 586383 Canada 1 123 296 1 297 746 2 195 264 Mexico...

Page 2: ...n Manual Report to your dealer any parts damaged in ship ment specifically check glass condition The gas logs and flue system components are in separate packages Read all instruc tions before starting installation and follow these instructions carefully during installa tion to ensure maximum benefit and safety Failure to follow them will void your war ranty and may present a fire hazard The Heat N...

Page 3: ...ng Instructions 27 2 1 Safety and Lighting Information 27 2 2 Safety Information 28 2 3 Lighting Instructions 29 2 4 Fan Operation 30 3 0 Servicing and Maintenance 30 3 1 Removal of Covers for Servicing 31 3 2 Removal of Components for Service 31 3 3 Parts Replacement 31 3 4 Adjustments and Replacement Parts 31 3 5 Troubleshooting 32 4 0 Replacement Parts 36 Limited Warranty 39 u Contains updated ...

Page 4: ...327mm GAS LINE ACCESS 5 3 8 138mm 2 1 4 57mm 32 7 8 835mm 31 786mm 36 913mm 19 483mm 31 787mm 8 203mm ELECTRICAL ACCESS 21 534mm 8 5 8 219mm 3 1 2 89mm TOP FLUE COLLARS REAR FLUE COLLARS CENTER LINE TOP STANDOFFS HOOD VENT COLLARS BOTTOM GRILLE COVER DATA BADGE LABELS GAS CONTROLS ELECTRICAL ACCESS GAS LINE ACCESS ...

Page 5: ...DUCTION This model is designed to operate with all combustion air being siphoned from the outside of the building and all exhaust gases expelled to the outside of the building WARNING THIS UNIT IS NOT FOR USE WITH SOLID FUEL These units MUST use the flue termination described in the flueing section of the manual The control system for these models are a millivolt type It consists of a gas control ...

Page 6: ...ectricity meter or fuse box areas for flue terminals a Below eaves balconies or other projections MIN CLEARANCE mm Appliances to 50 MJ h input 300 Appliances over 50 MJ h input 500 b From the ground or above a balcony 300 c From a return wall or external corner 500 d From a gas meter M 1000 e From an electricity meter or fuse box P 500 f From a drain or soil pipe 150 g Horizontally from any buildi...

Page 7: ...configurations using 90 elbows MUST BE strictly adhered to The rise to run relationships are shown in the flueing drawings and tables on the next few pages If a 90 elbow is first attached to the unit the maximum horizontal run is 2 feet 610mm WARNING THIS GASAPPLIANCEAND FLUEAS SEMBLY MUST FLUE DIRECTLY TO THE OUTSIDE AND MUST NEVER BE ATTACHED TO A CHIMNEY SERVING A SEPARATE SOLID FUEL BURNING AP...

Page 8: ...h 127mm inner pipe 8 5 8 inch 219mm outer pipe NOTE PIPES OVERLAP 1 3 8 INCHES 35MM AT EACH JOINT DV 36D 35 908mm 47 1 2m DV 48D 5 146mm 8 222mm 11 298mm DV 12D DV 09D DV 06D DV 90D 6 5 32 156mm 5 7 8 149mm 7 3 8 187mm 8 216mm 11 5 8 295mm 8 5 8 219mm 11 15 16 303mm ...

Page 9: ... outer pipe NOTE PIPES OVERLAP 1 3 8 INCHES 35mm AT EACH JOINT 6 5 8 168mm 9 5 8 244mm 6 3 8 162mm 6 3 8 162mm 6 165mm 9 5 8 244mm SL 90D 6 165mm 6 5 8 168mm 5 146mm 11 298mm SL 06D SL 12D SL 17 24D 17 24 432 610mm SL 09D SL 12 17D SL 24D SL 36D SL 48D 8 222mm 12 17 305 432mm 23 603mm 35 908mm 47 1213mm ...

Page 10: ...10 VERTICAL FLUEING V FT M 30 MAXIMUM 9 1M FIGURE 8 USE SL D SERIES COMPONENTS ONLY ...

Page 11: ...11 FIGURE 9 USE D SERIES COMPONENTS ONLY STRAIGHTOUTHORIZONTAL FLUEING H Max Run 24 610mm ...

Page 12: ...FIRST ATTACHED TO THE UNIT THE MAXIMUM HORIZONTAL RUN H IS 2 FEET 6M V H FT M FT M 1 MIN 3M 3 MAX 91M 2 MIN 6M 6 MAX 1 8M 3 MIN 9M 9 MAX 2 7M 4 MIN 1 2M 12 MAX 3 7M V H 30 9 1M FLUEING WITH ONE 1 90 ELBOW USE SL D SERIES COMPONENTS ONLY ...

Page 13: ...13 FIGURE 11 USE D SERIES COMPONENTS ONLY FLUEING WITH ONE 1 90o ELBOW V FT H FT 1 MIN 3M 2 MAX 6M 2 MIN 6M 4 MAX 1 2M 3 MIN 9M 6 MAX 1 8M 4 MIN 1 2M 8 MAX 2 4M V H 30 MAX 9 1M H 8 MAX 2 4M ...

Page 14: ...MAX 2 4M 5 MIN 1 5M 10 MAX 3 0M 10 MAX 3 0M NOTE V V1 MAX 20 6 1M FLUEING WITH TWO 2 90 ELBOWS V H H1 FT M FT M 1 MIN 3M 2 MAX 6M 2 MIN 6M 4 MAX 1 2M 3 MIN 9M 6 MAX 1 8M 4 MIN 1 2M 8 MAX 2 4M 5 MIN 1 5M 10 MAX 3 0M 20 MAX 6 1M 10 MAX 3 0M FLUEING WITH TWO 2 90 ELBOWS USE SL D SERIES COMPONENTS ONLY ...

Page 15: ...COMPONENTS ONLY FLUEING WITH TWO 2 90 ELBOWS V H H H1 1 MIN 3M 2 MAX 6M 4 MAX 1 2M 2 MIN 6M 4 MAX 1 2M 8 MAX 2 4M 3 MIN 9M 6 MAX 1 8M 12 MAX 3 6M 4 MIN 1 2M 8 MAX 2 4M 16 MAX 4 8M H 8 MAX 2 4M H H1 16 MAX 4 8M V H H1 30 9 1M MAX ...

Page 16: ... 9M 10 MAX 3 0M 4 MIN 1 2M 6 MAX 1 9M 12 MAX 3 6M V V1 22 MAX 6 7M 6 MAX 1 9M 12 MAX 3 6M FLUEING WITH THREE 3 90 ELBOWS FIGURE 14 V H H1 FT M FT M 1 MIN 3M 2 MAX 6M 2 MIN 6M 4 MAX 1 2M 3 MIN 9M 6 MAX 1 8M 4 MIN 1 2M 8 MAX 2 5M 5 MIN 1 5M 10 MAX 3 0M 10 MAX 3 0M NOTE V V1 MAX 20 6 1M USE SL D SERIES COMPONENTS ONLY V1 H1 H V H1 H V1 V ...

Page 17: ... 2 4M 16 MAX 4 8M H 8 MAX 2 4M H H1 16 MAX 4 8M NOTE V V H H1 30 9 1M MAX V FT H FT H H1 FT V FT H FT H H1 H2 FT 1 MIN 3M 2 MAX 6M 4 MAX 1 2M 2 MIN 6M 4 MAX 1 2M 8 MAX 2 4M 3 MIN 9M 6 MAX 1 9M 12 MAX 3 6M 4 MIN 1 2M 8 MAX 2 4M 16 MAX 4 8M V H H1 H2 30 MAX 9 1M H 8 MAX 2 4M H H1 H2 16 MAX 4 8M FLUEING WITH THREE 3 90 ELBOWS USE D SERIES COMPONENTS ONLY ...

Page 18: ...alling Flue Components After determining which set of starting collars will be used top or rear follow flueing instructions accordingly Flueing Out the Rear Flue Remove the rear collar seal cap by cutting the strap at each end See Figure 16 Next remove the insulation from the rear flue pull the heat shield out from outside of the heater WARNING THE TOP FLUE COLLAR SEAL CAP MUST REMAIN ATTACHED TOT...

Page 19: ...AR BEFORE ATTACHING THE FIRST FLUE COMPONENT FAILURE TO SEAL THIS JOINT MAY CAUSE THE HEATER TO OPERATEIMPROPERLY SEEFIGURE17 WARNING ENSURE THAT THE FIBERGLASS ROPE GASKET SUPPLIED WITH THE HEATER SEALS BETWEEN THE FIRST FLUE COMPO NENT AND THE OUTER HEATER WRAP 2 Continue Adding Flue Components To continue adding flue components in accordance with the pre planned flue system configuration Ensure...

Page 20: ...54mm hole for SL D series pipe The center of the hole is one 1 inch 25mm above the center of the horizontal flue pipe Position the firestops on both sides of the hole previously cut and secure the firestops with nails or screws The heat shields of the firestops MUST BE placed towards the top of the hole Continue the flue run through the firestops Figure 19 Hole and Flue Pipe Figure 20 Heat Shield ...

Page 21: ...O THAT THE ARROW IS POINTING UP Use the exterior pipelock hole provided on the round flange of the wall firestop to secure the flue pipe in place Use a high temperature sealant or fiberglass rope gasket to seal between the pipe and exterior firestop See Figure 4 for flue termination clearances Figure 24 Round Termination Caps Drill a hole or drive a nail through this centerpoint Check the floor ab...

Page 22: ...he roof using nails and use a non hardening mastic around the edges of the flashing base where it meets the roof Attach a storm collar over the flashing joint to form a water tight seal Place non hardening mastic around the joint between the storm collar and the vertical pipe Slide the termination cap over the end of the flue pipe and rotate the pipe clockwise 1 4 turn 1 3 CONNECTING THE GAS SUPPL...

Page 23: ...CE MUST BE REPLACED IT MUST BE RE PLACED WITH TYPE 105O C RATED WIRE FAN JUNCTION BOX BLUE BROWN YELLOW GREEN BLUE BRN YW GR BLK BLK TEMP SENSOR SWITCH BLK BLK SPEED CONTROL BLK BLK YELLOW GRN YELLOW GRN BLUE BRN BRN BLUE GRD BLUE 1 8 T0 1 4 3 6mm FIREPLACE WALL BLOWER BLOWER ...

Page 24: ...st the appli ance front is 2 inches 51mm Clearance to a mantel piece is shown in Figure 27 IF JOINTS BETWEEN THE FINISHED WALLS AND THE FIREPLACE SURROUND TOP AND SIDES ARE SEALED A 300 F 149 C MINIMUM SEAL ANT MATERIAL MUST BE USED THESE JOINTS ARE NOT REQUIRED TO BE SEALED ONLY NON COMBUSTIBLE MATERIAL USING 300 F 149 C MINIMUM ADHESIVE IF NEEDED CAN BE AP PLIED AS FACING TO THE FIREPLACE SUR RO...

Page 25: ...t lightings of the appliance will not require such purging CAUTION DURING THE INITIAL PURGING AND SUBSEQUENT LIGHTINGS NEVER ALLOW THE GAS VALVE CONTROL KNOB TO REMAIN DE PRESSED IN THE PILOT POSITION WITHOUT PUSHING THE RED IGNITOR BUTTON AT LEAST ONCE EVERY SECOND Follow the Safety Information and Lighting Instructions pages of this manual to light the appliance To obtain proper operation it is ...

Page 26: ...e of the grate 3 Position log number 3 against the three remain ing grate tabs with its left side touching the firebox side 4 Position log number 4 against the back of log number 3 and lean it against the left side of log number 1 5 Put the forked end of log number 5 over the fourth vertical bar and rest the opposite end in the grooved section of log number 1 Top View Front View FIGURE 30 1 2 3 4 ...

Page 27: ... BON DEPOSITION DO NOT PLACE ARTICLES ON OR AGAINST THIS APPLIANCE DO NOT USE OR STORE FLAMMABLE MATERI ALS NEAR THIS APPLIANCE DO NOT SPRAYAEROSOLS IN THE VICINITY OF THIS APPLIANCE WHILE IT IS IN OPERATION THE DRESS GUARD IS FITTED TO THIS APPLI ANCETOREDUCETHERISKOFFIREORINJURY FROM BURNSAND NO PART OF IT SHOULD BE PERMANENTLY REMOVED FOR PROTECTION OF YOUNG CHILDREN OR THE INFIRM A SEC ONDARY ...

Page 28: ...hone in your building Immediately call your gas supplier from a neighbor s phone Follow the gas supplier s instructions C Use only your hand to push in or turn the gas control knob Never use tools If the knob will not push in or turn by hand don t try to repair it Call a qualified service technician Forced or attempted repair may result in a fire or explo sion D Do not use this appliance if any pa...

Page 29: ...o the Pilot position 7 Tolightthepilotdepressthecontrolknobandthen depress the red piezo button until it makes a clickingsound Itmaybenecessarytorepeatthis step If the pilot does not light after 10 seconds gobacktostep3 Thecontrolknobshouldbeheld down for a MINUTE after pilot ignition If the control knob does not pop out when released STOP shut off the gas supply to thefireplacecontrolvalve andIMM...

Page 30: ...gs clean by vacuuming or brushing at least twice a year CAUTION THE LOGS GET VERY HOT HANDLE ONLY WHEN COOL WARNING DO NOT USE ABRASIVE CLEANERS ON THE GLASS DOOR AS SEMBLY DO NOT ATTEMPT TO CLEAN THE GLASS DOOR WHEN IT IS HOT F The glass door should be cleaned using a house hold glass cleaner DO NOT handle or attempt to clean the glass when it is HOT G In order to properly clean the burner and pi...

Page 31: ...hen be sepa rated from the pilot bracket Unscrew the pilot assembly bracket and remove NOTE When removing the pilot assembly carefully pull the electrode wire up through the grommeted hole in the base pan 3 3 PARTS REPLACEMENT 1 FAN SWITCHES Disconnect the fan wires from the junction box wires by pulling the male and female connectors apart and slide the fan out the front of the lower controls com...

Page 32: ...cted re place ignitor 1 Using a match light pilot If pi lot lights turn off pilot and trig ger the red button again If pilot lights an improper gas air mix ture caused the bad lighting and a longer purge period is recom mended If pilot will not light check gas at electrode and pilot should be 1 8 inch 3 2mm to have a strong spark If OK replace pilot 1 Check unit s shut off valve and remote shut of...

Page 33: ...ulty or connec tions are bad 1 If the pilot flame is not close enough physically to the thermo pile adjust the pilot flame 2 Be sure the wire connections from the thermopile at the gas valve terminals are tight and the the thermopile is fully inserted into the pilot bracket 3 Check the thermopile with a mil livolt meter Take the reading at TH TP TP terminals of the gas valve Themetershouldread325 ...

Page 34: ...mo pile terminals Millivolt meter should read greater than 100 m v If the reading is okay and the burner does not come on replace the gas valve 1 Check burner orifice for stop page and remove 1 Follow corrective action in A 1 above check switch and wiring Replace where defective 1 Clean and adjust pilot flame for maximum flame impingement on the thermocouple Follow lighting instruction carefully P...

Page 35: ...ertain glass assembly is installed correctly and tighten corner 1 The horizontal flue cap should slope down only enough to prevent any water from enter ing the unit The maximum downward slope is 1 4 inch 1 Replace if necessary 1 Check for proper installation and freedom from debris or blockage 1 Adjust the log set so that the flame does not excessively impinge on it 1 Inspect the opening at the ba...

Page 36: ...ilot Orifice LP 446 517 Pilot Orifice NG 446 505 Pilot Tube SRV485 301 Burner Tube 477 301A Burner NG 561 174A Burner LP 561 173A 4 0 REPLACEMENT PARTS SL 550TRS AU When requesting service or replacement parts for your fireplace please provide model number and serial number All parts listed in this manual may be ordered from an authorized dealer ...

Page 37: ...PART NUMBER Dress Guard SRV561 113A Glass Assembly GLA 550TRS Piezo Ignitor 418 513 Thermopile 060 512 On Off Rocker Switch 060 525A Pilot Assembly LP 485 511A Pilot Assembly NG 485 510A 4 0 REPLACEMENT PARTS SL 550TRS AU CONT ...

Page 38: ...R Simulated Refractory Base SRV550 337 Bottom Rear Log SRV446 711 Rear Split SRV446 706 Right Front SRV446 702 Bottom Front Log SRV506 717 Top Front Log SRV402 701 Vertical Flue Restrictor 561 165 4 0 REPLACEMENT PARTS SL 550TRS AU CONT ...

Page 39: ...ent wholesale price defective electrical or manual components optional components or accessories and glass panels not including glass panels broken during misuse or careless handling HEAT N GLO shall not be responsible for any labor transportation or other costs Furthermore it shall not be liable for any indirect incidental or consequential damages 3 HEAT N GLO will replace or repair a defective f...

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