Hearth & Home IntelliFire Plus Troubleshooting Manual Download Page 1

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9/15/2011 Hearth & Home Technologies ©

Page1

Troubleshooting

Guide

IntelliFire Plus Ignition System

*For authorized gas technicians use

only.

Summary of Contents for IntelliFire Plus

Page 1: ...9 15 2011 Hearth Home Technologies Page1 Troubleshooting Guide IntelliFire Plus Ignition System For authorized gas technicians use only...

Page 2: ...3 Problem Pilot sparks but pilot will not light 21 Problem Scenario 4 Problem Pilot lights but continues to spark and main burner will not ignite 24 Problem Scenario 5 Problem Pilot lights stops spar...

Page 3: ...lified service technicians troubleshoot gas fireplace with IntelliFire Plus ignition systems Warning Do not attempt to service appliances which you are not qualified to service Service attempted by un...

Page 4: ...rs builders etc Be prepared to provide the following information Fireplace model and serial number Previous service history if with previous HHT reference number if any Detailed problem description Te...

Page 5: ...lips screwdrivers 1 and 2 and stubby Phillips Plastic straight screwdriver Rhino style Electrical pliers Needle nose pliers Flashlight Numbered drill index T 20 tamper resistant Torx bit HHT part 810...

Page 6: ...s to this troubleshooting guide Taking Hearthville modules is recommended HHT dealers and distributors can go to www hearthville com Ignition Control Components Ignition Control Box includes receiver...

Page 7: ...you may need to try different locations for the wireless control when in thermostat mode If a wired wall switch is installed and in the ON position it will override the commands of the wireless contr...

Page 8: ...X200 300 and 2 additional auxiliary functions AUX300 4 Fuel setting is factory set but must be adjusted if fireplace is converted Switch does not regulate gas pressure to valve but it does allow for a...

Page 9: ...at this tap 4 The stepper motor is not a replace able as a separate part only available assembled to the main burner regulator It s function is to modulate the flame There is no reliable field voltag...

Page 10: ...stem Part Numbers IntelliFire Plus Troubleshooting IPI valve Control Module Pilot Assembly Sold complete Battery Backup with 1 amp fuse 2166 323 Transformer 2166 305 Refer to specific unit service par...

Page 11: ...reless Controls RC100 Wall mounted control w cover plate RC200 Control docking station and AUX200 module to control fan kit RC300 Control docking station and AUX300 module to control fan kit and 2 aux...

Page 12: ...and condition of installation Electrical Gas Supply Area System Proper Readings Reference Info Items to be checked Visual Inspection Refer to appropriate installation and operation manual for all area...

Page 13: ...assumes the wireless controls battery backup have been eliminated from the system To do this the remote must be unlearned from the system Notice Disconnect power to the system prior to disconnecting a...

Page 14: ...g Problem Pilot wont light no noise and no spark 1 Loose or improper wiring System not grounded 2 Control Module selector switch NOT set properly Troubleshooting assumes the wireless controls battery...

Page 15: ...controls battery backup have been eliminated from the system To do this the remote must be unlearned from the system 3 4 5 If this is no power from junction box trace electri cal supply to junction bo...

Page 16: ...e been eliminated from the system To do this the remote must be unlearned from the system 6 The wiring to the wall switch may not be correct if fireplace does not turn on when the switch on the module...

Page 17: ...ssumes the wireless controls battery backup have been eliminated from the system To do this the remote must be unlearned from the system 8 If the NG LP selector switch is not turned com pletely to NG...

Page 18: ...beeps during operation The noise referred to in this section is noise from the module ignition coil which creates voltage for pilot igniter Go to page 29 to familiarize yourself with module diagnosti...

Page 19: ...Plus Troubleshooting Problem The module makes noise but no spark 1 Loose or improper wiring 2 Pilot assembly is not grounded Troubleshooting assumes the wireless controls battery backup have been eli...

Page 20: ...r gap between igniter and pilot hood Troubleshooting assumes the wireless controls battery backup have been eliminated from the system To do this the remote must be unlearned from the system 3 4 If ig...

Page 21: ...system Go to page 29 to familiarize yourself with module diagnostic codes Notice Disconnect power to the system prior to disconnecting any compo nents by switching the ON OFF REMOTE module switch to t...

Page 22: ...continued IntelliFire Plus Troubleshooting Problem Pilot sparks but pilot will not light 1 Gas supply Troubleshooting assumes the wireless controls battery backup have been eliminated from the system...

Page 23: ...us Troubleshooting Problem Pilot sparks but pilot will not light 2 Faulty module voltage to valve 3 Faulty valve pilot solenoid Troubleshooting assumes the wireless controls battery backup have been e...

Page 24: ...this the remote must be unlearned from the system Go to page 29 to familiarize yourself with module diagnostic codes Notice Disconnect power to the system prior to disconnecting any compo nents by swi...

Page 25: ...leshooting Problem Pilot lights but continues to spark and main burner will not ignite 1 Gas supply 2 Sensor rod shorted or disconnected Troubleshooting assumes the wireless controls battery backup ha...

Page 26: ...or contaminated sensor 4 Faulty Valve Burner Solenoid Troubleshooting assumes the wireless controls battery backup have been eliminated from the system To do this the remote must be unlearned from the...

Page 27: ...e system Go to page 29 to familiarize yourself with module diagnostic codes Notice Disconnect power to the system prior to disconnecting any compo nents by switching the ON OFF REMOTE module switch to...

Page 28: ...g Problem Pilot lights stops sparking and pilot remains lit Burner will not light 1 Faulty module burner solenoid 2 Faulty valve burner solenoid Troubleshooting assumes the wireless controls battery b...

Page 29: ...3 Check manifold pressure 4 Repeat step 2 if still low RC300 Method 1 Remove stepper motor wiring harness from control module 2 RC300 flame adjust screen adjust to MINIMUM and press SELECT 3 Reconnec...

Page 30: ...oubleshooting assumes the wireless controls battery backup have been eliminated from the system To do this the remote must be unlearned from the system 3 Remote control has been programmed to module w...

Page 31: ...ted gently with a precision screwdriver 2 Flash Module flashes error code and goes into lockout mode Insufficient voltage from ignition coil to pilot flame igniter Clear Lock Out and attempt ignition...

Page 32: ...9 15 2011 Hearth Home Technologies Page32 System Checklist IntelliFire Plus Troubleshooting Visual Inspection...

Page 33: ...ical System Electrical System Refer to appropriate installation and operation manual for all areas 1 Proper Wiring a Control Module ON OFF REMOTE Setting OFF Module is dead ON Used during set up or te...

Page 34: ...Page34 System Checklist IntelliFire Plus Troubleshooting Electrical System continued b Optional Wired Wall Switch Overrides remote Must be in OFF position for remote to work c Proper Gap between pilo...

Page 35: ...9 15 2011 Hearth Home Technologies Page35 System Checklist IntelliFire Plus Troubleshooting Electrical System continued 4 Voltage a 120 VAC to and from Junction Box...

Page 36: ...9 15 2011 Hearth Home Technologies Page36 System Checklist IntelliFire Plus Troubleshooting Electrical System continued c To valve pilot solenoid d To valve burner solenoid...

Page 37: ...9 15 2011 Hearth Home Technologies Page37 System Checklist IntelliFire Plus Troubleshooting Electrical System continued 5 Continuity a Wiring Harness...

Page 38: ...Items to be checked Gas Supply Refer to appropriate installation and operation manual for all areas 1 Inlet Pressure 2 Manifold Pressure 3 Orifice Size a Burner Refer to conversion matrix or service p...

Page 39: ...re Plus Troubleshooting Gas System continued Fuel type marked on pilot solenoid If converted the main burner regu lator has LP stamped along the side indicating the conversion valve pictured to left i...

Page 40: ...9 15 2011 Hearth Home Technologies Page40...

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