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Hearth & Home Technologies • IFT-RC400 User Guide • 2326-983 Rev. J • 2/20
Symptom
Possible Cause
Corrective Action
The appliance does not
respond to commands from the
remote control display does
not light up when screen is
touched.
Batteries are depleted.
Install NEW batteries.
Batteries are incorrectly
oriented.
Verify batteries are installed in correct orientation as
shown on batteries receptacle.
The display on remote lights
up when screen is touched
but it does not respond to
commands.
Touchscreen has lost
calibration.
Touchscreen needs to be re-calibrated. Call dealer to
have screen re-calibrated.
Child Lock is ON.
Check child lock icon located at the top of the remote
display. If ON, it will show as a ‘locked’ symbol. To un-
lock, remove battery compartment door, locate child lock
switch and move to ‘unlock’ position. Verify child lock
icon on screen is now displayed in ‘unlock’ position.
The remote displays the
following message on-screen:
No dealer info available
Dealer information not
programmed into remote.
Remote will still provide all available functions, and appli-
ance is fully available for use. Call dealer to have them
program.
The remote displays the
following message on-screen:
Call “Dealer Name & Number”
to schedule maintenance.
300 hours of use.
Appliance is still fully
functional.
The appliance has been burning for 300 hours and is
due for a regular maintenance. Call dealer to have them
perform maintenance check.
The room temperature
displayed on the remote is
either slow or quick to respond
while operating in thermostat
mode.
Remote is placed at a very
short distance or too far
away from the appliance.
Try to keep the remote close to the appliance but not
directly in front of it. The remote acts as the thermostat
mode temperature sensor.
Remote is placed in the
path of an air draft or vent.
Move the remote away from the direct path of air flow.
The remote acts as the thermostat temperature sensor.
Flame Modulation
The control system is designed to automatically adjust
the flame intensity based on the difference between the
desired room temperature, and actual temperature. In
thermostat mode, the hearth appliance will start in HI
flame, but as the actual temperature approaches the
desired set temperature on the remote, the flame inten
-
sity will automatically decrease. Automatic flame modu
-
lation will result in more control of the temperature, but
will cause the appliance to cycle OFF/ON less.
The appliance turns OFF the
flame after extended periods of
operation
9 hour safety shutdown
timer
This is normal behavior. The appliance has a safety
timer that will automatically turn OFF the flame after
nine hours of
continuous operation.
The remote displays the
following message on-screen:
Fan will turn on within 3
minutes
Functioning as intended.
The appliance has a three minute delay timer before the
fan is turned ON. This allows the air surrounding the ap-
pliance to be heated before being pushed into the room.
The remote displays the
following message on-screen:
‘Replace Remote Batteries’
or ‘Must Replace Remote
Batteries to Operate Appliance’.
Low batteries in remote.
Install new batteries in the remote.
Frequently Asked Questions/Troubleshooting
