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TROUBLESHOOTING
Troubleshooting
Before contacting service personnel, refer to the following instructions to check and to correct
any failures for incorrect weight measurements.
The accuracy of the 450KL scale when calibrated at the factory is /- 0.1kg or ¼ pound.
For the most accurate weight measurement, use the scale on a hard level surface and stand in
the center of the platform. If the error seems excessive, check the following:
Symptom Possible
Cause
Corrective
Action
Questionable weight, or
the scale does not center
equally in the trig loop when
the poise weight is “0” value
Bar does not “0” balance
The balance ball must be
balanced such that the
pointer comes to rest in the
center of the trig-loop when
both poise weights are set at
“0” value.
Ensure that the large and
small poise weights are firmly
against the shoulder of the
beam.
Adjust the balance ball screw
by turning the screw at the
left end of the bar.
Bar does not move freely
Bar sticking or adjustment
needed
Check if the pointer is
touching the side of the trig
loop in its range of travel.
Realignment of the beam
may be necessary if it is
touching.
Ensure that the large and
small poise weights are firmly
against the shoulder of the
beam.
Adjust the balance ball screw
by turning the screw at the
left end of the bar.
Platform rocks excessively or
touches base at any corner
Base out of alignment
Contact technical support.
Beam does not move at all
during weighing process
Scale may have improper
steel rod connection or poise
weight may have been set at
a higher weight than patient’s
actual weight.
Reset the weights to a lower
weight.
Ensure the steel rod is
connected properly, refer to
“Assembly Instructions” on
page 6.
For further assistance please contact technical support toll free at 1 (800)-638-3722.
