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1.2 SERVICING, REPAIR & RETURNS
All Headway servicing and repairs should be carried out by Headway
Music Audio Ltd. or its approved agents where applicable.
All returns must be sent pre-paid and should be insured against loss.
Headway Music Audio Ltd. will NOT be held responsible for losses in
transit or for duty and taxes incurred, e.g. where customs
documentation is completed incorrectly.
Customs Declaration forms on returned products sent internationally
should be completed and
could read, for example:
"Electrical Musical Instrument Amplifier unit returned to UK,
country of landed origin for Service/Repair.
Not for Re-sale. Value for Customs = $ 30.00
Customs Code: 8518.10.40 Unit will be returned to sender.”
See: Transport 1.8
If returning product for repair/service you must include
:
Your full contact details including name, phone number, full mailing
address and email address.
A full description of any problems.
If claiming under Guarantee/Warranty you must also include:
Proof of Purchase clearly indicating date, business name and address
of dealers who sold the product.
DO NOT DISSEMBLE ANY PARTS OF YOUR EDB-2 since there are
no user serviceable or repairable parts. Any attempt to do so would
negate the guarantee.
1.3 CLEANING the EDB-2
Ensure that your EDB-2 Is UNPLUGGED before cleaning with a dry
cloth. DO NOT allow moisture to enter amplifier and DO NOT use any
chemically based or abrasive cleaning products.