Troubleshooting Charts
Unit Not
Communicating
Verify the RF
LED is green
(Page 10)
YES
NO
Is the RF LED
illuminated?
(Page 18)
Train the
ACHN
device
Page 21
Preform a
range test
Check
antenna
Log in to the
ACHN account
NO
YES
Is the
Internet
Working?
NO
Power cycle
ACHN device
YES
Contact
Internet service
provider
(Page 19)
Is RF
LED Lit?
Verify internet
connection
(Page 10)
YES
(Page 11)
Under pool
settings does the
MAC address
appear?
Contact tech
support
(908) 355.7995
NO
Check main
software
rev.
Is main
software
4.20+?
NO
Replace
board
YES
Firewall or
network
problem
Is the unit
communicating?
NO
YES
Problem
solved
