Hayward AQ-CO-HOMENET Diagnostic Manual Download Page 14 | Manualshive

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3: Aqua Connect Account

Can’t Sign into Web Account

Double check the user name and retry

password. Though the username is not

case sensitive the password is. If the

account is locked go to step 3B

otherwise contact tech support to reset

password (908)355-7995.

Though the username is not case

sensitive the password is. If the account

has been locked, wait 15 minutes and

then contact tech support to reset

password (908) 355.7995.

Step 3A

Step 3B

Verify Username and

retry Password

Wait 15 minutes and retry

sign in

Note: The username and email address must be provided in order to reset the password

through technical support.

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Summary of Contents for AQ-CO-HOMENET

Page 1: ...Aqua Connect Home Network ACHN Diagnostics Manual Copyright 2014 Hayward Industries Inc AQ CO HOMENET ...

Page 2: ... Pg 2 Aqua Connect Training the Device Pg 18 Operation Status LEDs Pg 3 Aqua Connect Performing a Range Test Pg 19 1 LAN Feature Not Showing Up Pg 4 9 Flow Charts Pg 20 24 2 Unit Not Communicating Pg 10 11 Setting up a Sub Account Pg 25 28 3 Can t Sign into Web Account Pg 12 Disabling a Sub Account Pg 29 31 4 No LEDs Illuminated Pg 13 14 ...

Page 3: ...ause serious injury and or death To reduce the risk of electrocution and or electric shock hazards Only qualified technicians should remove the panel Replace damaged wiring immediately Insure panel is properly grounded and bonded Page 1 Aqua Connect Home Network ACHN Diagnostics ...

Page 4: ...Family Model Firmware 2nd Generation Antenna AQL2 BASE RF v1 10 Page 2 Pro Logic All Models including PL P 4 v4 20 higher Aqua Rite Pro All Models v1 20 higher ACHN Minimum Requirements OR ...

Page 5: ...r TX Normal Operation Flashing Indicates when the ACHND is sending information through the Ethernet cable RX Normal Operation Flashing Indicates when the ACHND is receiving information from the Ethernet cable LINK Normal Operation Flashing 4 times per minute Indicates when communication occurs between the ACHND and the Aqua Connect Website Page 3 ...

Page 6: ... working using the last three digits of the MAC address proceed to step 1A located on page 5 1 Aqua Connect Not Functioning LAN Feature Not Showing Up Page 4 Note the MAC Address is 12 characters long and can be located on the label underneath the ACHN device ...

Page 7: ...rk Verify the ACHN has power and its Ethernet cable is plugged into the same router as the computer If the Tx and Rx LEDs do not appear replace the Ethernet cable If Wi Fi is being used make sure the Aqua Connect is plugged into the same router as the Wi Fi signal If correct go to step 1B p 6 Step 1A Internet Computer ACHN ...

Page 8: ...uivalent of a social security number and is a unique identifier To obtain the IP address through an Apple product go to step 1C To obtain the IP address through a PC go to step 1E p 7 I Locate and click on the App Store II Locate the Search icon at the bottom and type Fing into the search bar III Click on the Fing App I Click on the App Store which is located on the dashboard II Click on the searc...

Page 9: ...dress If this does not correct problem go to step 1H p 9 VI Click on the start button VII Scroll up to run and select VIII In the Open bar type cmd and select the OK button VI Start by pressing the start button bottom left of the Windows Task Bar or click on Run if available VII Select the Run option VIII Type cmd into the Open bar and press the OK button Continue to step 1F p 8 Step 1D IV V Page ...

Page 10: ... followed by the last three digits of the MAC address and press enter Once the test has run the IP address should appear in brackets as highlighted below Once entered proceed to step 1G Copy the IP address and use it in the Address Bar preceded by the http If this does not correct go to step 1H p 9 ...

Page 11: ...roblem is in the LAN security home network which may require the help of a network professional If the problem still exists proceed to step 1J Step 1H Check the main software revision in the diagnostics menu Press the right arrow until main software rev appears If the main software revision is 4 20 or higher 1 20 for AQR PRO then the problem is likely the network In some extremely rare cases the A...

Page 12: ...D is illuminated perform a range test p 19 Once all resets are complete go to step 2B Step 2A Verify an internet connection Make sure the internet connection is working on the device you are trying to access the ACHN from If internet connection is not working check with Internet Service Provider ISP If internet is working go to step 2C p 11 Step 2B Page 10 ...

Page 13: ...dress appears as well as the controller type if this information does not appear go to step 2D if it does appear contact tech support 908 355 7995 Step 2C Check the main software revision in the diagnostics menu Press the right arrow until main software rev appears If the main software revision is 4 20 or higher 1 20 AQR PRO then the problem is either the network or possibly the Aqua Connect Press...

Page 14: ... tech support to reset password 908 355 7995 Though the username is not case sensitive the password is If the account has been locked wait 15 minutes and then contact tech support to reset password 908 355 7995 Step 3A Step 3B Verify Username and retry Password Wait 15 minutes and retry sign in Note The username and email address must be provided in order to reset the password through technical su...

Page 15: ...e power on the output side of the transformer for 5DC 5DC If no or low voltage go to step 4B If correct go to step 4C p 14 Step 4A Step 4B Verify receptacle has power If plug is a GFCI verify it is not tripped Check the plug for power If no power consult an electrician If power is present replace the ACHN plug GLX HOMENET PS Page 13 ...

Page 16: ...pear go to Step 4D If LEDs appear follow instructions on p 18 to train the unit Plug in Power and Ethernet Cables Page 14 Step 4C If the internet connection has been verified and the Tx and Rx LEDs do not appear replace the Aqua Connect If this does not correct the problem consult the Internet Service Provider ISP Verify the Internet Connection Step 4D Internet ...

Page 17: ... Connect Website Step 5A If refreshing the browser does not correct the issue go to step 5B If it does problem solved Unplug the ACHN device for a couple of minutes and then restore power Step 5B If this does not correct the problem on an Apple product proceed to step 5C p 16 For PC based products go to 5D p 17 ...

Page 18: ...te the Search icon bottom and type Chrome into the search bar III Click on Chrome App I Click on the App Store which is located on the dashboard II Click on the search option and type Chrome into the search bar Click on Install this should be a free app III Open the app and proceed to step 5E p 17 I II III Step 5C ...

Page 19: ...h the home network and retry If this corrects the issue speak with a network professional about modifying the network to allow the ACHN device full access Step 5D To download the Google Chrome browser on a non Apple based product Open the current web browser and type www chrome com in the address bar Click on the Download now option launch the chrome browser and go to step 5E Install the Google Ch...

Page 20: ...me Network device Training will be complete when the controller reports Teach Wireless Successful If unsuccessful reposition and repeat the training process Page 18 Step 1 Use the following steps to train the Aqua Connect Home Network Device to the control system Make sure both units are powered up when conducting this step Note If training the wireless device fails verify that the antenna is gene...

Page 21: ... After two minutes the number of LEDs illuminated will indicate signal strength 3 4 LEDs are desired if less reposition the ACHN or antenna and retest Note If two LEDs or less appear after conducting a range test relocate the base antenna or the ACHN device to achieve a stronger RF signal strength Page 19 Use the following steps to perform a range test verifying the RF signal strength between the ...

Page 22: ...ownload the Fing app and find IP address Problem solved Problem solved Page 6 7 Use IP address in the web address bar NO YES Ping the IP address and use in the web address bar Page 7 8 YES Did that correct the problem Did that correct the problem NO Register the unit online and use remote option Page 9 Can we control online YES Local network problem NO Is main software 4 20 Page 9 Replace board NO...

Page 23: ...CHN account NO YES Is the Internet Working NO Power cycle ACHN device YES Contact Internet service provider Page 19 Is RF LED Lit Verify internet connection Page 10 YES Page 11 Under pool settings does the MAC address appear Contact tech support 908 355 7995 NO Check main software rev Is main software 4 20 NO Replace board YES Firewall or network problem Is the unit communicating NO YES Problem so...

Page 24: ...temporarily disabled Page 22 Wait 15 minutes then call Tech Service 908 355 7995 Did you gain access to the account Problem solved YES NO Contact Tech Service 908 355 7995 for further assistance Note If contacting technical support please have the username and email associated with the account available prior to calling ...

Page 25: ...has power YES Page 23 NO Did the Rx and Tx LEDs appear NO YES Has the Internet connection been verified Page 14 Replace the ACHN device Replace ACHN plug Consult an electrician Plug Ethernet cable into a working port Page 18 Train the ACHN device Problem solved YES Page 14 Validate Internet connection Did the Rx and Tx LEDs appear YES NO NO ...

Page 26: ... Chrome homepage and install browser Page 24 Go to the App Store and install the Chrome App Problem solved YES NO Page 16 Did that correct the problem Check functionality with the Chrome browser Did that correct the problem YES NO Temporarily disable network security and retry Page 17 Problem solved Power cycle ACHND Page 15 NO YES ...

Page 27: ...unt www aquaconnectweb com 2 Click on Account Settings to create the Sub Account Aqua Connect Quick Tips Setting up a Sub Account Note If accessing from a tablet or mobile device select the classic option at the bottom of the page ...

Page 28: ...Page 26 3 Scroll to the bottom and click on Create Sub Account 4 Populate all required info including username and password Aqua Connect Quick Tips Setting up a Sub Account ...

Page 29: ...ed scroll to the bottom and select the Add button 6 Select the pool you wish to have access to via the site list Note step 6 and 7 will have to be done for every pool desired Aqua Connect Quick Tips Setting up a Sub Account ...

Page 30: ...Page 28 7 Go to Pool Settings Manage Access and change the level of access desired for each sub account created Aqua Connect Quick Tips Setting up a Sub Account ...

Page 31: ...w aquaconnectweb com 2 Click on the Account Settings button bottom left Page 29 Aqua Connect Quick Tips Disabling a Sub Account Note If accessing from a tablet or mobile device select the classic option at the bottom of the page ...

Page 32: ...Page 30 Aqua Connect Quick Tips Disabling a Sub Account 4 Click on the Sub Account we wish to disable 3 Scroll to the bottom and click on Create Sub Account ...

Page 33: ...Page 31 Aqua Connect Quick Tips Disabling a Sub Account 6 Scroll to the bottom and click Save and Return to finalize 5 Change access to Disabled ...

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