Hayes H08-15530 User Manual Download Page 13 | Manualshive

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Important Information for Owners of V.92 Modems

9

Firmware Upgrades

Your modem’s software, or “firmware,” can be easily upgraded.
This is useful for code updates and feature enhancements. To
upgrade your modem’s firmware, you simply download the new
firmware files from our Web site and then run a program we pro-
vide. Before calling your first V.92 site, we strongly suggest that
you download the latest firmware.

We also suggest that you register your modem with us so that we
can notify you via e-mail when new firmware releases are avail-
able.

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Summary of Contents for H08-15530

Page 1: ...PCI Modem User s Guide...

Page 2: ...the hardware will work properly in all environments and applications and makes no warranty and rep resentation either implied or expressed with respect to the quality performance merchantability or f...

Page 3: ...S 8 FIRMWARE UPGRADES 9 COMMUNICATING WITH YOUR MODEM 10 ACCESSING THE INTERNET 10 COMMUNICATION SETUP OPTIONS 10 INITIALIZATION STRINGS AND AT COMMANDS 11 TROUBLESHOOTING 13 PLUG AND PLAY SETUP PROBL...

Page 4: ......

Page 5: ...ems in ad dition to this manual PCI modem Phone cord A CD ROM disc or floppy diskette containing installation software modem drivers and communications software You also need the following Computer wi...

Page 6: ...computer should be on Close any running applica tions Insert the CD ROM disc that came with your modem into your CD ROM drive If the CD does not start automatically double click My Computer on your de...

Page 7: ...ter IMPORTANT If you no longer want your older modem in your computer you should remove it now First unplug any phone cords connected to the card One cord is the connection to your telephone You can r...

Page 8: ...5 Slide the modem card firmly into the free PCI slot See the following illustration PCI slot 16 bit ISA slots Typical cover plate Be sure that the back end of the card smaller gold finger area is pro...

Page 9: ...e Installation Windows 2000 Users A few seconds after startup you may see the Digital Signature Not Found dialog box You can safely ignore this message and click Yes Con tinue with Completing the Inst...

Page 10: ...ick Query Modem Select the port next to the entry for your new modem for example COM3 and click More info or Query Modem This step tests the modem by querying it with AT com mands A list of responses...

Page 11: ...pack age and online service included with your modem and provides easy point and click installation If necessary consult the CD s online help Please run the modem s CD now You should not in stall the...

Page 12: ...an answer the call and put your Internet session on hold if your ISP supports this capability and you have Call Waiting service compatible with the modem Faster Upload Speeds Upload speeds may be incr...

Page 13: ...enhancements To upgrade your modem s firmware you simply download the new firmware files from our Web site and then run a program we pro vide Before calling your first V 92 site we strongly suggest t...

Page 14: ...s signing up almost automatic ISPs typically supply or suggest the browser software needed to access their service They also pro vide additional instructions and software for setting up your ac count...

Page 15: ...ld be included in the initialization string based on the device you select during instal lation The commands remain in effect throughout the communi cations session unless the software sends other com...

Page 16: ...g section for more tips about AT commands Using Terminal Mode to Enter AT Commands Start your data communications program Change to terminal mode also called command local direct or dumb mode Check yo...

Page 17: ...ect the Devices tab and double click the new V 92 modem you ve installed Click OK and then Close Plug and Play Setup Problems with Windows Under some circumstances the Plug and Play setup under Win do...

Page 18: ...r completely Turn the power off wait about 5 seconds and turn the power back on 2 As your computer goes through the startup process it should display a key or key combination that you can use to enter...

Page 19: ...he Modem Properties win dow System Properties window and Control Panel win dow by clicking OK for each 16 Shut down your computer turn off the power and restart it Going through this power cycle can b...

Page 20: ...ice assigned to it is available for use Windows 2000 XP Users Go to Control Panel System Hardware Device Manager Highlight Computer press Properties and check for an available IRQ Any IRQ from 0 to 15...

Page 21: ...or XP but Windows cannot find it later Solution If your computer has a built in modem on the moth erboard Windows may reinstall it the next time you start up Consult your computer s documentation or...

Page 22: ...re sponses Verify this with the V command To en able echo and responses type ATE1Q0 and press Enter Problem The modem speaker volume is too low or too high Solution Your modem has a small speaker on...

Page 23: ...rt Make sure your modem has hung up from the previ ous call Select Hang Up in your software or type ATH in terminal mode Problem Telephony voice features do not work or they work poorly Solution The P...

Page 24: ...respond because of the extended negotiation process by which modems determine the best common connection between them If this is the case you may have to disable part or all of the negotiation proces...

Page 25: ...s problem if you have saved all of your setup parameters in nonvolatile memory To save setup parameters in nonvolatile memory in AT terminal mode Type AT followed by the parameter settings you desire...

Page 26: ...arrier signal D2 DTR Data Terminal Ready reacts with a disconnect sends OK re sponse and disables auto answer while DTR signal is OFF N5 MNP Error Correction Only A2 Maximum block size 192 characters...

Page 27: ...e other users when you will be making a data call or install a separate line dedicated to data calls Your telephone line may have a Call Waiting feature and a call is being received See the Call Waiti...

Page 28: ...our set tings against those used by the remote system and make sure they match Pay particular attention to the parity setting as this is the most common difference among systems You should normally us...

Page 29: ...em without conflicts with other devices Follow these steps to uninstall your modem drivers 1 From the desktop open the Control Panel and then click Add or Remove Programs In the dialog box that opens...

Page 30: ...perienced radio TV technician for help U S FCC 47 CFR Part 68 Statement This equipment complies with 47 CFR Part 68 of the rules The unit bears a label which contains among other information pertinent...

Page 31: ...fter December 20 1992 must clearly mark such identifying information on each transmitted message Facsimile modem boards manufactured on and after December 13 1995 must comply with the requirements of...

Page 32: ...quirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Europe Declaration of Conformity The manufacturer declares under sole responsibility that this equipment i...

Page 33: ...network compatibility is dependent on the physical and software set tings of this device If the users are desired to use this device on those networks they should contact the vendor or supplier first...

Page 34: ...nce In the event you need to call Technical Support or Customer Service you will need the information below Modem Model _______________________ located on the box Serial Number _______________________...

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