TROUBLE SHOOTING AND FREQUENTLY ASKED QUESTIONS
03-2018 – 00
Page 16
03-2018 – 00
Page 11
QUESTIONS? Call 810-626-3026 or Visit www.hawkhunting.com
TROUBLE SHOOTING
PROBLEM
SOLUTION
Firmware Updates
Stay up to date with the latest firmware to insure your model camera is
performing to its upmost ability. Updates will appear periodically, and the
process will take a few short minutes.
Limited Nighttime Range
The Ghost cameras have flash ranges ranging from 80-120 feet. If you are
experiencing less than average nighttime photos we would suggest first
looking into the position of the camera. Having a camera in an area with no
backdrop will not give the LED's anything to reflect on creating a dark
photo. We suggest placing the camera with some sort of backdrop behind
it. (Trees, tall grass, hillside). If that does not solve your issue we suggest
next to look at your battery life. Poor battery life will compromise your
cameras abilities. We suggest using Energizer Lithium batteries as they have
enough amperage to handle the constant illumination.
False Triggers
Blank photos are described as False triggers. HAWK’s Ghost™ cameras have
Ultra Sensor Technology that quickly recognizes game. Birds and vegetation
are the main cause of false triggers, while you may not notice, the camera
does. Clear the area where your camera is placed to insure on windy days
that vegetation does not resemble a moving option and set off your camera.
If you are still experiencing false triggers, reset to default settings and try
your camera again.
Field Scan (Time Lapse) Not working properly.
Make sure that the stop and start times of Field Scan "A" and "B" do not
overlap. (For example, do not set the start time of "B" to 9AM if the stop
time of "A" is 11AM). When using Field Scan in video mode, the smallest
interval time available is 5 min, to avoid potential overheating of the
batteries and electronic components, which could cause operational failure
or damage to the camera. In still photo mode, a 1 min. Interval can be set.
Camera stops taking images or won't take
images
Please Make sure the SD card is inserted properly, If inserted properly,
please check that the SD Card is not full. When full the camera will stop
taking images.
Can’t enter the APP Camera Settings page after
trying to connect camera
Only cameras in green under camera list are within Bluetooth range to
connect. If battery life is low, you may still see cameras in green but it will
take a long time to connect. Please change batteries to solve this issue.
Additional Trouble shooting and FAQ's
View the Advanced Support section in the HAWK Sync App. Or contact
Customer Service at 810-626-3026 or e-mail at [email protected]
for assistance.
QUESTIONS? Call 810-626-3026 or Visit
www.hawkhunting.com