15
HAWK ENTERPRISES OF ELKHART, INC. WARRANTY
Hawk Enterprises warrants its products to be free from defects in material and workmanship.
The warranty is limited as follows:
Component
Term of Warranty
Rotational Molded Parts
10 years
Pump
1 year
Vacuum Motor
1 year
Heating Element
1 year
The warranty does not apply to certain consumable or wear parts such as:
Motor Carbon Brushes
Bearings
Hoses and Hose Fittings
Filters and Gaskets
The warranty does not apply to damage or failure caused by abuse, misuse, neglect, disassembly,
alteration, unauthorized modification or repair, lack of proper maintenance, theft or damage by
freight carriers. The warranty applies to parts only. Labor and shipping charges are not covered
under this warranty.
In order to obtain parts warranty, the following procedures must be followed:
1. All machines are shipped from Hawk Enterprises with a warranty activation card. This card
must be completed and returned before your warranty can be activated. The customer is
responsible to make sure the card is returned.
2. The defective part must be returned with freight prepaid to Hawk Enterprises with a
Warranty Request Form completely filled out and accompanied by a copy of the original
invoice.
3. Upon completion of the warranty repair, labor, freight or delivery charges will be the
responsibility of the claimant.
4. Only Hawk Enterprises or its authorized dealers may make warranty repairs on Hawk
products. Others do so at their own risk and expense.
This warranty limits Hawk’s liability for defects in workmanship or materials to replacement of
defective parts only. Hawk Enterprises will not be liable for incidental or consequential damages
arising from the use of any of its products, whether defective or not.
The need for proper maintenance and care for this product cannot be overstated. Poor
maintenance, neglect or abuse can prove to be very expensive. Never leave your machine in a
truck or other outside storage area where there is a potential for freezing.
1. Pumps carry a 1-year warranty. However, coverage may be denied if there is evidence of the
use of chemicals in the solution tank, fiber/hair buildup in the pump chamber, or water
damage to the electrical portion of the pump.
2. Vacuum Motors carry a 1-year warranty. Motors showing any of the following signs of
abuse will be excluded from coverage:
a.
Signs of moisture in or on the fan/motor chamber area. (This means that if water or
foam has been sucked through the motor, the warranty is voided.)
b.
Dirty motors, where failure has been caused by inadequate filtration.
c.
Motors where excessive wear indicates that the motor has been used to the full extent
of its normal life expectancy regardless of the date code stamp.