English
IRNGCDM-0522
18
Symptom
Probable Cause
Corrective Action
Unit does not turn on.
No power to unit.
Make sure power cord is plugged into an appropriate receptacle
(see SPECIFICATIONS section). Check circuit breaker and reset
as necessary. Check for damage to power cord. Check electrical
receptacle.
Electronic controls defective.
Contact Authorized Service Agent or Hatco for assistance.
Pan icon with the message “Non-
Compatible” appears on the Control
Display and the unit will not heat.
Pan being used is not induction-ready. Use an induction-ready pan (see “Pan Specifications” in the
OPERATION section of this manual).
Control Display unresponsive or
Error F69 screen appears.
Software malfunction.
Perform the “Resetting the Software” procedure in the
MAINTENANCE section of this manual.
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before performing
any cleaning, adjustments, or maintenance.
TROUBLESHOOTING GUIDE
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at
www.hatcocorp.com,
select the
Support
pull-
down menu, and click on “Find A Service Agent”; or contact the
Hatco Parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: [email protected]
SERVICE INFORMATION
United States and Canada
The warranty on Hatco Induction Ranges is for two (2) years
from date of purchase or 30 months from date of shipping from
Hatco, whichever occurs first.
Warranty Problems
If you experience a problem with an Induction Range during the
warranty period, contact the
Hatco Parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
E-mail: [email protected]
When contacting Hatco for warranty service, please supply the
following information:
• Model of unit
• Serial number (located on the bottom of the unit)
• Specific problem with the unit
• Date of purchase
• Name of business
• Shipping address
• Contact name and phone number
Non-Warranty Problems
If you experience a non-warranty problem that requires
assistance, please contact the nearest Authorized Hatco
Service Agency.
To locate the nearest Service Agency, log onto our website at
www.hatcocorp.com
,
select the
Support
pull-down menu, and
click on “Find A Service Agent”; or contact the
Hatco Parts and
Service Team
by phone/e-mail.
