Form No. GRSSM_CN-0919
13
English
Symptom
Probable Cause
Corrective Action
Unit too hot.
Temperature Control set too high.
Change the temperature setting to a lower setting.
Unit plugged into incorrect power supply.
Verify with qualified personnel that power supply matches unit
specification.
Temperature Control defective.
Contact Authorized Service Agent or Hatco for assistance.
Unit not hot enough.
Temperature Control set too low.
Change the temperature setting to a higher setting.
Location of unit is susceptible to air currents
(air conditioning ducts, exhaust fans, hood,
and exterior doors).
Block air currents or relocate unit.
Unit not working at all.
Unit not plugged in.
Plug unit into proper power supply.
Unit not turned on.
Move Power I/O (on/off) switch to the I (on) position.
Power ON/OFF (I/O) switch defective.
Contact Authorized Service Agent or Hatco for assistance.
Temperature Control defective.
Base heating element burned out.
Stone surface material is
stained, discolored, or
has inconsistent staining/
discoloration.
Stone surface is not being cleaned properly.
Clean surface using the “Cleaning the Stone Surface”
information in the MAINTENANCE section of this manual.
If these methods fail to produce acceptable results, contact
Hatco for assistance.
Shelf is flexing.
Excessive weight on shelf.
Distribute weight evenly on entire shelf. If weight on the shelf
exceeds 23 kg (50 lbs.), a deflection up to 4 mm (5/32″) is
possible. If weight on the shelf exceeds 45 kg (100 lbs.),
a deflection of 6 mm (1/4″) is possible. The shelf is not
guaranteed if weight on shelf exceeds 68 kg (150 lbs.).
TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn power switch OFF,
unplug power cord, and allow unit to cool before
performing any maintenance or cleaning.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at
www.hatcocorp.com,
select the
Support
pull-
down menu, and click on “Find A Service Agent”; or contact the
Hatco Parts and Service Team
at:
Telephone: (0512) 6732-5091
e-mail: [email protected]
