Form No. GRS2GM-0420
10
TROUBLESHOOTING GUIDE
Symptom
Probable Cause
Corrective Action
Shelf too hot.
Air temperature is set too high.
Adjust the temperature to a lower setting.
Unit connected to incorrect power supply.
Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Internal thermostat defective.
Shelf not hot enough.
Unit not allowed enough time to preheat.
Allow unit 15–20 minutes to reach operating
temperature.
Air temperature is set too low.
Adjust the temperature to a higher setting.
Internal thermostat defective.
Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Unit not working at all.
Unit not plugged in.
Plug unit into proper power supply.
Unit not turned on.
Move Power I/O (on/off) switch to the
I
(on) position.
Circuit breaker tripped.
Reset circuit breaker.
Power I/O (on/off) switch defective.
Contact an Authorized Hatco Service Agent or Hatco
for assistance.
Internal thermostat defective.
Heating element burned out.
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at
www.hatcocorp.com,
select the
Support
pull-
down menu, and click on “Find A Service Agent”; or contact the
Hatco Parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: [email protected]
Side Panels
Side panels are available to enclose the side of each individual
shelf.
Back Panels
Back panels are available to enclose the backside of each
individual shelf.
4″ (102 mm) Legs
4″ (102 mm) legs are available as accessories for models
GRS2G-3920-2 and GRS2G-3920-3.
OPTIONS AND ACCESSORIES
