Hasler WJ20 Operating Manual Download

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HASLER

Messages

Appendix C

06/2003 WJ20 Page C - 5

Error Message

Remedy

Error 16

Power ON/OFF
Remove & reinstall ink cartridge

Error 27

Power ON/OFF

Error 28

Power ON/OFF

Error 29

Ensure that mail is removed
Power ON/OFF

Call your local Hasler dealer or Customer
Service Helpdesk at 1-800-446-6027

Error 30

Ensure that mail is removed
Power ON/OFF.
Remove & reinstall ink cartridge.

Error 31

Ensure that mail is removed
Remove and reinstall ink cartridge
Power ON/OFF

Summary of Contents for WJ20

Page 1: ...Mailing Systems And Solutions HASLER America s better choice An ISO 9001 Quality System Certified company Operating Guide WJ20...

Page 2: ...______ Serial Number ____________________ Dealer Phone ____________________ Hasler Inc 19 Forest Parkway Shelton CT 06484 6140 TEL 800 793 0180 203 926 1087 FAX 203 929 6084 E Mail info haslerinc com...

Page 3: ...Jim Koonz or FAX to Jim Koonz P O Box 858 203 925 2441 19 Forest Parkway Shelton CT 06484 0904 Jkoonz ahmail com Rate The Manual by checking the appropriate box What did you like What didn t you like...

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Page 5: ...serves the right to revise this publication and make changes from time to time in its content Hasler Inc ASSUMES NO LIABILITY WHATSOEVER FOR ANY LOSSES OR DAMAGES INCURRED AS A RESULT OF INFORMATION C...

Page 6: ...stage quickly and easily Optional scale weighs items up to four pounds and automatically calculates the right postage Rate updates are loaded via a Memory Card Has digital technology with an IBIP Info...

Page 7: ...approved inks be undertaken This will breach any Post Office license agreement on the product and may result in the Post Office requesting Hasler to remove the product from use FCC Compliance Stateme...

Page 8: ...every network termination point In the event of problems you should contact your equipment supplier in the first instance Installation Safety The power plug on this equipment is intended to serve as t...

Page 9: ...ons 2 3 Menu Structure 2 4 Printing Postage Printing Postage 3 1 Printing Tips 3 2 Envelope Specifications 3 2 Labels 3 2 Printing Modes 3 3 Print Mode Selection 3 5 Pre Dated Mail 3 6 Advertisement S...

Page 10: ...An Interrupted Transaction 7 6 Maintaining Your TMS Account Number 7 7 TMS Account Number 7 7 TMS Account Balance 7 7 TMS Statements 7 8 Post Office Regulations 7 8 PostageNow 7 9 PostageNow TeleFund...

Page 11: ...e Setting 11 5 Time Out Sleep Mode Setting 11 6 Key Beep Setting 11 7 Preset Postage Setting 11 8 Modem Telephone Setup 11 9 Help Desk Telephone Setup 11 10 Other Telephone Setup Options Prefix Pause...

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Page 13: ...n this equipment is intended to serve as the device for isolation of the power supply where possible it is advisable to connect to a switched power outlet Do not connect your WJ20 Postage Meter to the...

Page 14: ...ne Now set the switch on the power outlet socket to ON When the machine is ready the following displays will be observed Followed by To unlock the machine press or any key and enter the User PIN Examp...

Page 15: ...equired postage value for example 37 cents Example Press You are now ready to print postage Feed the envelope in as shown below Tapes are used in the same manner First one side of the two tape sheet i...

Page 16: ...E 0 00 LOCKED 09 01 12 12 02 To change the postage value press a numeric key then enter the new postage value The indicia will be printed on the envelope or tape To Lock The Unit Press and the WJ20 wi...

Page 17: ...2 1 Control Locations 2 2 Control Descriptions 2 3 Menu Structure 2 4 Memory Card A number of memory cards are available to enable the user to enter data into the machine memory Advertisement Message...

Page 18: ...HASLER Controls Section 2 Page 2 2 WJ20 06 2003...

Page 19: ...ory Storing and recalling memorized jobs Menu Key Access to Function Menu Lock Return to Standby Locking Funds Access to Load Postage Recredit Clear Key Used to clear an entry Confirmation Key Used to...

Page 20: ...HASLER Controls Section 2 Page 2 4 WJ20 06 2003 Menu Structure...

Page 21: ...correct folding of the contents will help considerably Use a label if in doubt Printing Postage 3 1 Printing Tips 3 2 Envelope Specifications 3 2 Labels 3 2 Printing Modes 3 3 Print Mode Selection 3...

Page 22: ...nd a label meter tape used Envelope Specifications Length 5 5 minimum No maximum Depth 3 5 minimum No maximum Thickness 3 8 maximum use labels meter tapes for over 3 8 inches Speed 20 envelopes per mi...

Page 23: ...ode Date Only Mode Advert Only Mode Advert Date Mode Stamp No Date Mode In stamp postage mode you can print postage pre date your mail select an advertisement message from eight pre loaded messages or...

Page 24: ...al print may be used to register incoming mail In advert only mode you may select and print a message from seven pre loaded advertisements or select from two of your own design In advert date mode you...

Page 25: ...E STAMP NO DATE Ready 0 00 12 19 02 Ready ADVERT ONLY Print Mode Selection From the Ready Mode press and scroll to the PRINT Mode display Press to lower scroll to Print Mode selections Use the cursors...

Page 26: ...ng date by up to seven days To prepare your post dated mail proceed as follows From Ready mode press and scroll to DATE ADVANCE Date Advance indicator flashes and the current date is displayed To adva...

Page 27: ...cycle ADVERTS S Greetings ADVERTS Thank You Advertisement Selection From Ready mode press and scroll to the ADVERTS display To change the Message press and scroll to the desired Message Selections are...

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Page 29: ...4 1 Recalling A Memory Function 4 2 Programming a Memory Function Choose your preferred print combination Example Value 37 cents Message URGENT First select the desired Advertising Messages Then selec...

Page 30: ...s a previously programmed function the following display will be observed To replace a memory program press or press to exit and start over to select a new location Recalling A Memory Function To reca...

Page 31: ...ale Postage Rate Selection 5 3 Benefits Of Using The Weigh Scale Used in conjunction with your WJ20 the weigh scale will weigh and calculate the correct rate and value for items up to 4 pounds Set pos...

Page 32: ...t the back of the machine Connections To The Unit The WJ20 has 3 connection ports 1 Power adapter 2 Modem phone line 3 Optional weigh scale Go to Ready mode Press The last Mail Rate selected will be d...

Page 33: ...age Rate Selection You need to select the desired rate for the object on the scale so that the correct postage can be calculated Scroll to the desired postage rate Press to accept selection For Intern...

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Page 35: ...lues shown here are examples Available Registers 6 1 Meter Register Selection 6 2 Postage Available Register 6 2 Postage Used Register 6 2 Total Items Counter 6 2 Low Postage Warning 6 3 Insufficient...

Page 36: ...ing registers may be checked Postage Available Register The Postage Available Register will display the postage remaining How much money I have left Postage Used Register The Postage Used Register wil...

Page 37: ...etween Ready and LOW POSTAGE Insufficient Postage When the value selected exceeds the available postage printing will be inhibited and the ADD POSTAGE warning will be displayed Low Ink When the ink ca...

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Page 39: ...by either mailing a check to Hasler or by automatically debiting an account that you designate These funds are deposited into your TMS Bank Account and are then available to download at any time into...

Page 40: ...adjacent telephone line outlet The meter only requires the connection to the telephone line outlet during the Add Postage or Clear Lockout transaction The modem dial up phone number is 1 800 446 6029...

Page 41: ...display will be observed The value displayed is the current postage available in the meter Press to confirm Enter amount of postage you want to add whole dollars only Example 5 0 0 Press Press to conf...

Page 42: ...ING PLEASE WAIT TRANSACTING PLEASE WAIT FUNDING DONE 578 64 Ready 0 37 12 19 02 The following displays will be observed during the process On completion of the Add Postage transaction the new Postage...

Page 43: ...months The meter has an internal timer that tracks your reset activity After three months without adding postage a PO LOCKOUT message is displayed and postage printing is disabled To clear the lockou...

Page 44: ...the WARNING PENDING CREDIT display will be observed when returning from Locked mode In this case press to return to Ready mode Press the FUNDS key then select Add Postage to automatically finish the...

Page 45: ...tem to check your bank account status and other important TMS information Simply call 1 800 248 8013 and use your touchtone phone to enter your TMS Bank Account Number and your Mailer Agreement Number...

Page 46: ...omized time periods by visiting our web site at www haslerinc com or www infonowonline com and selecting Postage Account Quicklink Post Office Regulations United States Postal Service regulations requ...

Page 47: ...ge funds will automatically be debited from your specified corporate bank account usually the next business day but the postage is immediately provided by the USPS No pre funding required No processin...

Page 48: ...ith a voided check There is a one time 15 set up fee for new accounts Information Whenever You Want It Now TMS customers can access all kinds of information at Hasler s new TMS website Simply log on t...

Page 49: ...r your workflow Daily weekly monthly or quarterly Choose to receive your statements by fax or email whichever is most convenient for you In addition you can always access your account information At a...

Page 50: ...lanned setting withdrawals Upon receipt of the check your TMS Bank Account will be credited with your deposit allow 7 to 10 business days for the check to be received and posted Make your check out to...

Page 51: ...S P O Box 7247 0217 P O Box 0527 P O Box 894757 Philadelphia PA Carol Stream IL Los Angeles CA 19170 0217 60132 0527 90189 4757 Overnight Delivery Attn Team One TMS Citibank Lockbox 0217 1615 Brett Ro...

Page 52: ...on 1 800 248 8013 Call to check Account Balance or other account information via touch tone telephone You can also talk to a customer service representative using this number TMS Automated Account Inf...

Page 53: ...8 06 2003 WJ20 Page 8 1 Introduction Memory cards are used to load data into the WJ20 Examples include Advertising Messages Slogans Dies and software rate updates Load Data Using A Memory Card 8 2 Sa...

Page 54: ...EMORY CARD LOAD COMPLETE To Load Data Using a Memory Card From Ready mode press and scroll to the MEMORY CARD display Press to confirm Insert the Memory Card as shown Press to confirm Next scroll to t...

Page 55: ...bserved If data already exists REPLACE FILE will be observed If you do not wish to replace the file displayed scroll to another file location or press to return to previous display If you wish to repl...

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Page 57: ...the print head or replace the ink cartridge To Clean The Print Head 9 1 To Replace The Ink Cartridge 9 3 To Clean The Print Head From Ready mode press and scroll to the Cartridge display Press to con...

Page 58: ...The display prompts to set the alignment Enter the number that provides the straightest vertical line for the example above line 5 Press to return to Ready mode Note All horizontal lines in the test...

Page 59: ...e ink charging process may take a short while to complete during this time the machine may produce some mechanical sounds this is normal Once installed do not open the blue latch again until you need...

Page 60: ...llowing display will be observed Open the machine top cover to gain access to the print head Open the Blue Latch Carefully withdraw the used cartridge and discard Remove the new cartridge from its pac...

Page 61: ...cartridge into its holder as illustrated and press gently at the bottom of the cartridge with your thumb until it is fully inserted Close the blue latch and press gently until it locks the cartridge...

Page 62: ...ved After a short period of time you will be prompted to produce a test print Insert a blank envelope or card to make a test print Remove the envelope or card The following display will now be observe...

Page 63: ...s using the postage meter s own printer Meter Summary Postage Set and Setup reports can be printed Meter Summary Report 10 1 Postage Set Report 10 1 Setup Report 10 2 Printing A Report 10 3 Meter Summ...

Page 64: ...HASLER Reports Section 10 Page 10 2 WJ20 06 2003 Setup Report Provides machine setup information comprises two pages...

Page 65: ...display Press to confirm Next scroll to the report required in this case the SETUP Report Press to confirm To print a report feed a label pad into the machine in the same way as you would feed an env...

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Page 67: ...ser Pin Setting 11 4 Time Setting 11 5 Time Out Sleep Mode Setting 11 6 Key Beep Setting 11 7 Preset Postage Setting 11 8 Modem Telephone Setup 11 9 Help Desk Telephone Setup 11 10 Other Telephone Set...

Page 68: ...quires user confirmation before printing Press and scroll to SETUP Press the first Set Up option is displayed Scroll to the High Value option and press The current High Value Threshold is displayed To...

Page 69: ...Low Credit as a reminder to add postage Press and scroll to SETUP Press the first Set Up option is displayed Scroll to the Low Postage option and press The current low postage level is displayed To c...

Page 70: ...uired after power on or returning from Locked mode Press and scroll to SETUP Press the first Set Up option is displayed Scroll to the USER PIN option and press The current User Pin is displayed To cha...

Page 71: ...d displayed in the 24 hour format e g 13 30 1 30 PM Press and scroll to SETUP Press the first Set Up option is displayed Scroll to the Time option and press The current Time is displayed To change the...

Page 72: ...er will remain in the Ready mode before it automatically goes into Locked mode Press and scroll to SETUP Press the first Set Up option is displayed Scroll to the Time option and press The current Time...

Page 73: ...sound beep that is made each time a key pressed on or off Press and scroll to SETUP Press the first Set Up option is displayed Scroll to the Key Beep option and press The current setting is displayed...

Page 74: ...displayed each time the meter is powered on or returns from Locked mode Press and scroll to SETUP Press the first Set Up option is displayed Scroll to the Preset Postage option and press The current...

Page 75: ...in the postage meter This is used when you want to purchase postage If you are advised that this number has changed it must be entered as detailed below See section 7 for more information Press and sc...

Page 76: ...ayed along with the Help Desk telephone number This should be the number of your local Hasler Dealer or of the Hasler TMS Call Center Press and scroll to SETUP Press the first Set Up option is display...

Page 77: ...phone line is routed through an internal system the telephone number must be prefixed by the appropriate outside line digit for most systems this is a 9 or a 0 Press and scroll to SETUP Press the firs...

Page 78: ...t and the new telephone number Press and scroll to SETUP Press the first Set Up option is displayed Scroll to the Pause option and press The current Pause number delay in seconds is displayed To chang...

Page 79: ...lephone dialing mode from PULSE to TONE or vice versa scroll to the TONE DETECT display and set accordingly Press and scroll to SETUP Press the first Set Up option is displayed Scroll to the Tone Dete...

Page 80: ...s no dial tone on your phone system Press and scroll to SETUP Press the first Set Up option is displayed Scroll to the Blind Dial option and press The current Blind Dial setting is displayed To change...

Page 81: ...require that your meter must be set at least once every three months The WJ20 meter has an internal timer that tracks your reset activity After three months without adding postage a PO LOCKOUT message...

Page 82: ...ng is enabled for another 3 months Withdrawing Meter The Withdraw procedure is only required if you are cancelling your meter contract or if there is a technical problem with your meter Call the Hasle...

Page 83: ...lance Last Deposit or Last Meter Resetting via touch tone telephone TMS Modem Telephone Number 1 800 446 6029 Modem telephone number set up in meter Contact Information A 1 How To Perform Common Funct...

Page 84: ...e 15 00 Are you sure Set Print Mode to choice Select Slogan Advert to choice Select Text Message Text Message to choice Advance Date Date Advance Advance Date Print Label Label quantity Recall memoriz...

Page 85: ...itch set to ON Is the machine Top Cover properly closed The unit does not print Check that you have made the correct Print Mode Selection Did you remove the protective tape from the Ink Cartridge befo...

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Page 87: ...Bulgaria 5 Burkina Faso 5 Burma Myanmar 5 Burundi 5 C Cambodia 5 Cameroon 5 Canada 1 Cape Verde 5 Cayman Islands 5 Country Rate Group Chad 5 Chile 5 China 5 Colombia 5 Comoros 5 Congo Democratic Repu...

Page 88: ...5 Kenya 5 Kiribati 5 Korea Democratic People s Republic of North 5 Korea Repub of South 5 Kuwait 5 Kyrgyzstan 5 L Laos 5 Latvia 5 Country Rate Group Libya 5 Liechtenstein 3 Lithuania 5 Luxembourg 3 M...

Page 89: ...eone 5 Singapore 5 Slovak Republic Slovakia 5 Slovenia 5 Solomon Islands 5 Somalia 11 5 South Africa 5 Spain 3 Sri Lanka 5 Sudan 5 Suriname 5 Swaziland 5 Sweden 3 Switzerland 3 Syrian Arab Republic Sy...

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Page 91: ...SE AMOUNT Requested a zero value reset Choose larger amount and retry BAD CARD Memory card damaged Request a new card Call your local Hasler dealer or Customer Service Helpdesk at 1 800 446 6027 BAD S...

Page 92: ...eplace ink cartridge INK UNKNOWN Wrong ink installed Replace ink cartridge INSERT CARD Memory card not installed Insert card and press OK NO ACCOUNT No TMS Account set up Call TMS Helpdesk 1 800 248 8...

Page 93: ...ARNING DIE MISSING System error Call your local Hasler dealer or Customer Service Helpdesk at 1 800 446 6027 PLOCKOUT PRESS FUNDS KEY Inspection timer expired Press Funds key to clear lockout WARNING...

Page 94: ...6027 Always have your meter serial number and the error number for the Hasler Helpdesk Error Message Remedy Error 16 Power ON OFF Error 17 Power ON OFF Error 18 Power ON OFF Error 19 Remove Reinstall...

Page 95: ...7 Power ON OFF Error 28 Power ON OFF Error 29 Ensure that mail is removed Power ON OFF Call your local Hasler dealer or Customer Service Helpdesk at 1 800 446 6027 Error 30 Ensure that mail is removed...

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Page 97: ...tions 7 8 Standard TMS bank accounts 7 12 TMS account balance 7 7 TMS account number 7 7 TMS statements 7 8 Advertisement selection 3 7 B C Cautions FCC 1 Common Functions A 2 Contact Information 7 14...

Page 98: ...Load data using a memory card 8 2 Memory Function Programming a memory function 4 1 Recalling a memory function 4 2 Memory Settings Programming a memory function 4 1 Recalling a memory function 4 2 M...

Page 99: ...mail 3 6 Printing modes 3 3 Print mode selection 3 5 Printing postage 3 1 Printing tips 3 2 Printing Report 10 3 Print Head Cleaning 9 1 Print Quality To clean the print head 9 1 To replace the ink ca...

Page 100: ...11 15 Sleep mode setting 11 6 Time setting 11 5 Time Out setting 11 6 To enter setup mode 11 1 User Pin setting 11 4 Withdrawing meter 11 16 Setup Report 10 2 Sleep Mode Setting 11 6 Specifications E...

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Page 102: ...Form 50815 06 2003...

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