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Hasler IM430, User Manual

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Hasler IM430 User Manual Download Page 186

Troubleshooting

This section helps you solve problems you may encounter while using your Mailing
System.

11.1

Paper Jamming ................................................................. 185

How to Clear Mail Jammed in the Base........................................................................ 185

11.2

Label Jamming................................................................... 186

How to Clear a Label Jammed in the Base................................................................... 186

11.3

Weighing Problems............................................................ 187

11.4

Diagnostics and System Data ............................................ 189

How to Access Diagnostic Data 

.......................................................................... 190

How to Display Software Data 

............................................................................. 191

How to Display Hardware Data 

........................................................................... 191

How to Display the Event Lists 

............................................................................ 192

How to Display the Machine Counters 

................................................................ 192

11

Troubleshooting

DELTA1_US.book  Page 183  Mardi, 28. août 2012  6:29 18

Summary of Contents for IM430

Page 1: ...4135502P IM430 MAILING SYSTEMS USER S GUIDE MAILING SYSTEM with iMeterTM Postage Meter...

Page 2: ...ing Mail 42 3 5 Running No Printing Mail 45 3 6 Settings Details 47 3 7 Advanced Operations 61 4 Money Operations 63 4 1 Overview 65 4 2 Managing Funds 66 4 3 Unlocking the PSD Postal Inspection 69 5...

Page 3: ...Memories 149 8 11 Connection Settings 151 8 12 Time and Date Management 153 9 Options and Updates 155 9 1 Options and Updates Process 157 9 2 Using the Mailbox 158 9 3 Managing Options 160 9 4 Managin...

Page 4: ...ormation about safety precautions and environ mental recommendations to operate your equipment in the best possible conditions 1 1 What you will Find in this Manual 3 1 2 Safety Requirements 5 How to...

Page 5: ...Read this First 2 1...

Page 6: ...hange accounts as a user or set up accounts and control access to the Mailing System as the supervisor Section 6 Reports How you can generate and print out reports for the Mailing System usage funds u...

Page 7: ...il SUPERVISOR indicates that you have to log in as the supervi sor using the supervisor PIN to perform the procedure Post age functions of the Mailing System are not accessible in this mode Acronym De...

Page 8: ...en pieces of furniture or over sharp edges Avoid using outlets controlled by wall switches or shared by other equipment Make sure there is no strain on the power supply cord 1 2 Safety Requirements TH...

Page 9: ...persons follow normal and basic safety precautions for office equipment when using your Mailing System To avoid damage only use approved supplies ink tape cleaners Follow the additional safety precaut...

Page 10: ...PC LAN 8 wires Follow the additional precautions below Avoid using your system during an electrical storm as there may be a risk of elec trical shock from lightning Do not install telephone jacks or...

Page 11: ...e How to Turn the Mailing System to OFF Mode p 20 2 Unplug the power cord from the wall outlet 3 Unplug the LAN cable and the telephone cord from their sockets as they may still be energized Only unpl...

Page 12: ...tem in this section 2 1 System Layout 11 2 2 Accessories 13 2 3 Control Panel Features 14 2 4 Connections 17 2 5 Power Management 19 How to Turn the Mailing System to Sleep Mode 19 How to Turn the Mai...

Page 13: ...Meet Your Mailing System 10 2...

Page 14: ...System Base Prints envelopes or labels and controls the Mailing System Control Panel Allows you to control the Mailing System Label Storage User Guide Receptacle Use this slot to store extra labels h...

Page 15: ...aler Bottle if installed Automatically seals mail when the function is acti vated Cover Lift by front side to open Ink Cartridge Prints the postal imprint on envelopes Postal Security Device PSD Posta...

Page 16: ...em for printing mailing related reports Barcode Scanner option This scanner is used to identify accounts through barcodes to scan tracking numbers on mails and send them to postal server 2 2 Accessori...

Page 17: ...memory when applicable Mailbox Indicates unread messages in message box Postage Indicates the amount to be printed on the envelope Print Offset Indicates the printing offset status stamp position shif...

Page 18: ...selection screen Stamp Configu ration Accesses stamp selection and stamp set up screens WeighingMode Opens the weighing mode selection menu Standard Weighing Differential Weighing Manual weight entry...

Page 19: ...ters you may obtain by pressing keys several times in a row Key Alpha numeric Custom text Modem settings 1 1 1 1 2 2ABCabc 2 2ABC 3 3DEFdef DEF3 3D 4 4GHIghi GHI4 4 5 5JKLjkl JKL5 5 6 6MNOmno MNO6 6 7...

Page 20: ...SB port that allows you to connect to a modem printer or other USB memory key 2 4 Connections Power Connector To wall socket COM4 Future use COM2 3 To Weighing Platform s COM1 Not used LAN Port To cus...

Page 21: ...connectors Nota Power connectors are shown in section Connectors p 17 LAN Port To customer services and or software applications on a PC option USB Modem To telephone network Telephone cable To wall...

Page 22: ...Mode You can also turn the Mailing System to Sleep mode manually How to Turn the Mailing System to Sleep Mode How to Turn the Mailing System to Sleep Mode 1 Press at the top right corner of the contro...

Page 23: ...em to OFF Mode How to Turn the Mailing System to OFF Mode 1 Turn your system to Sleep Mode see How to Turn the Mailing System to Sleep Mode p 19 2 Be sure that the light located next to the key at the...

Page 24: ...for Incoming Mail 42 How to Process Incoming Mail Settings 42 How to Process Received Mail Running Mail 44 3 5 Running No Printing Mail 45 How to Process Mail without Printing Settings 45 How to Proc...

Page 25: ...Processing Mail 22 3...

Page 26: ...ype of process you will use Home Screen and Configuration Menu Each type of stamp is associated to A specific Home Screen that displays current stamp configuration weight postage A specific Imprint Co...

Page 27: ...t values as supervisor see Configuring your Mailing System p 125 Type of process Type of stamp Available Stamp options Applying postage to outgo ing mail Standard p 31 Rate Weight Date format Text opt...

Page 28: ...ail efficiently Mail preparation involves Sorting mail by type and task to make processing faster p 26 Logging into the system to start a work session p 27 Selecting the Type of stamp that corresponds...

Page 29: ...Sort Mail Put the mail in different stacks according to the characteristics and in the order that follows 1 Mail Type See table p 24 Outgoing mail with different postage types Standard postage Date t...

Page 30: ...tings The access to the system may be open You may have to enter a PIN code You may have to select an account Your work session ends when the system returns to a Sleep mode How to Log in and Start a W...

Page 31: ...r account Additional information To change allocating accounts when a session is already opened see Changing the Current Account p 47 To choose security level for accounts and access control as the Su...

Page 32: ...Change theCurrent Type of Stamp Once you are logged in as user 1 Either The Customize stamp screen is displayed 2 Select Stamp type The Type of stamp screen is displayed 3 Select the type of stamp in...

Page 33: ...e Weighing Platform properly zeroed or tared Before laying envelope s on the Weighing Plat form your Home Screen should display 00 lb 0 0 oz If __lb _ _oz is displayed perform a rezero of the WP See H...

Page 34: ...ard Mail In this Section This section describes how to process Standard Mail Applying postage using different rates Re dating mail See also About the use of the Type of stamp see Choosing a Type of St...

Page 35: ...ettings How to Apply Standard Postage Settings Required settings 1 Make sure you are on the home screen of the Standard type of stamp The home screen indicates weight postage amount and the currently...

Page 36: ...Add or Cancel a Text on the Stamp p 57 Check or change the Date or Date Format Select Date and then select a date option in the Date advance screen Select Today s date for printing today s date For mo...

Page 37: ...ptional setting s 1 Move the stamp away from the envelope edge for thick en velopes see How to Move the Stamp Print Offset p 59 You are now ready to print Additional information You may also enter the...

Page 38: ...2 Press The system motors start running 3 Withdraw the envelope from the WP and insert it into the mail path against the rear guide wall with the side to be printed facing upwards 4 The Mailing System...

Page 39: ...from the top of the stack The Mailing System displays weight and postage on the home screen and starts motors automatically 3 To print the stamp insert the mail piece into the base against the rear gu...

Page 40: ...ck The Mailing System displays weight and postage on the home screen starts motors and prints the label automatically 3 Repeat the previous step for each piece of mail To quit the process at any time...

Page 41: ...piece or label is sent to the catch tray To print several identical labels 1 Press and enter the number of labels Make sure the labels are available in the label dispenser see Filling the Label Dispe...

Page 42: ...e on the back of the envelope You must begin by selecting the Type of stamp to gain access to the corresponding parameters and be able to run mail How to Re Date Mail Settings How to Re Date Mail Sett...

Page 43: ...o Date Advance for printing today s date For more details see How to Change the Date p 56 Press to return to the home screen 3 Set postage to 0 manually to be sure that it will remain on zero Type 0 o...

Page 44: ...d facing upwards The Mailing System applies postage and the mail piece or label is sent to the catch tray Otherwise if you want to print several identical labels 1 Press and enter the number of labels...

Page 45: ...required to stamp incoming mail You must begin with selecting the Type of stamp to gain access to the corresponding parameters and be able to run mail How to Process Incoming Mail Settings How to Pro...

Page 46: ...rinting the date Activate or deactivate printing Received Select the option to change The buttons indicate the current status of the options The screen indicates the current status of the options Pres...

Page 47: ...ngs p 42 How to Process Received Mail Running Mail How to Process Received Mail Running Mail On the Received home screen 1 Press System motors start running 2 Insert the mail piece into the mail path...

Page 48: ...elow outlines steps required to process mail You must begin with selecting the Type of stamp to gain access to the corresponding parameters and be able to run mail How to Process Mail without Printing...

Page 49: ...Type of Stamp p 29 Press to return to the home screen You are now ready to process mail Running Mail How to Process Mail without Printing Running Mail How to Process Mail without Printing Running Mai...

Page 50: ...a user The list of accounts that are available is displayed 2 Select the account you want to use and press OK 3 Press to return to the home screen The current account number is displayed Additional i...

Page 51: ...ters class des tination format services in complete lists of options How to Select a Rate How to Select a Rate To select a rate 1 Either The Rate Selection screen is displayed 2 On that screen you can...

Page 52: ...he country letters or you can use the Code List to enter the numeric code for the country if you know it Selecting a Format Formats describe the mail piece types for the selected mail class Selecting...

Page 53: ...Manually On the home screen 1 Type directly the first figure of the amount using the keypad The Manual amount entry screen appears 2 Complete the amount 3 Press OK The amount is displayed in the Post...

Page 54: ...e recommendations in the table below Standard weighing if available is activated by default on mailing system start The Weighing type icon on the screen indicates the weighing method selected and thus...

Page 55: ...s are stacked together on the Weighing Platform Remove the pieces one by one and put them into the mail path The Mailing System calculates the postage and prints the mail piece automatically You can l...

Page 56: ...hing Type How to Change the Weighing Type To change the weighing type from the home screen 1 Either The Weighing mode screen is displayed 2 Select the weighing type Press or Press and type 2 2 or sele...

Page 57: ...ly How to Enter the Weight Manually To enter the weight manually from the home screen you must first select the postal class 1 Either The Weighing mode screen is displayed 2 Select Manual weight entry...

Page 58: ...g a custom text to the left of the stamp you must first create it in supervisor mode Moving the stamp away from the right edge of the envelope See also How to Change the Current Type of Stamp p 29 Typ...

Page 59: ...o cancel the day in the date select No day To choose another day select the corresponding item in the list The icon indicates the current selection 4 Press OK to apply changes and return to the config...

Page 60: ...r to cancel the text 1 Either 2 Select Text The Select text screen is displayed 3 Select the desired text in the list or select None for printing no text The icon indicates the current selection 4 Pre...

Page 61: ...ie 1 Either 2 Select Ad die The Select Ad die screen is displayed 3 Select the ad die in the list or select None for printing no ad die The icon indicates the current selection 4 Press OK to validate...

Page 62: ...nvelopes with rounded edges 1 Imprint printing offset How to Move the Stamp Print Offset How to Move the Stamp Print Offset To add an offset to the stamp position 1 As a user The Print position settin...

Page 63: ...w to Use an Imprint Memory How to Use an Imprint Memory To use an imprint memory 1 Either The imprint memories list is displayed 2 Select an imprint memory in the list 3 Press OK to validate your sele...

Page 64: ...ely 1 Press Using Batch Counters Batch counters allow you to track and report pieces items and postage value since the last counter reset How to Reset Batch Counters How to Reset Batch Counters 1 As a...

Page 65: ...of items on the Weigh Platform and press OK 4 The total number of items is displayed Filling the Label Dispenser How to Fill the Automatic Label Dispenser How to Fill the Automatic Label Dispenser To...

Page 66: ...Mailing System to allow postage operations 4 1 Overview 65 4 2 Managing Funds 66 How to Check the PSD Meter Funds 66 How to Add Funds to the PSD Meter 67 4 3 Unlocking the PSD Postal Inspection 69 How...

Page 67: ...Money Operations 64 4...

Page 68: ...ur Mailing System Check the available funds in the PSD Add funds to the PSD The funding operations trigger a connection of the Mailing System to Postal Services through the telephone line or internet...

Page 69: ...e following steps to display your available postage funds How to Check the PSD Meter Funds How to Check the PSD Meter Funds To check available funds 1 Either The Funds Menu is displayed 2 Select the m...

Page 70: ...s displayed By default the system displays the value of the previous transaction 4 Enter the amount of postage to add using the keypad use C to clear a digit press C twice to clear the field 5 Press O...

Page 71: ...n the Funds Used Funds Available screen to check your account balance once the transaction is complete see How to Check the PSD Meter Funds p 66 See also As supervisor you can set the Mailing System t...

Page 72: ...m asks for confirmation 3 Press OK to connect to the Postal Services If the audit is successful the system displays a successful message If the audit fails the system displays a failure message ex pla...

Page 73: ...Money Operations 70 4...

Page 74: ...N Code 76 5 4 Selecting an Account Mode 80 How to Display and Change the Account Mode 80 5 5 Managing Accounts 81 How to Create an Account 83 How to View Edit Account Information 84 How to Activate De...

Page 75: ...Managing Accounts and Assigning Rights 72 5...

Page 76: ...Function is activated the currently selected account is charged each time the user applies postage to mail You can then issue reports on each account for information about reports see Reports p 93 Ac...

Page 77: ...g an Account Mode Access Control Function No Yes Accounts Function No No account No account with access control Yes Accounts Accounts with access control Remote Account Man agement Account mode Functi...

Page 78: ...users with unlimited access to the system self service type This is the default mode in your Mailing System Implementing No account Follow the procedure How to Display and Change the Account Mode p 80...

Page 79: ...and Change the Account Mode p 80 and select the No account with access control mode 2 Enter the 4 digit shared PIN code the users will have to enter at log in No Account with Access Control Managemen...

Page 80: ...n How to Display and Change the Account Mode p 80 and select the Accounts Mode 2 Create accounts as indicated in How to Create an Account p 83 Accounts Mode Management Menu In Accounts Mode the menu a...

Page 81: ...to Create an Account p 83 3 Create the Operator PIN codes you wish to implement see How to Create an Op erator p 89 At the same time assign accounts to the operators Accounts with Access Control Mana...

Page 82: ...in the PC application The application should be setup by an authorized technician Implementing Remote account management To implement the Remote account Management Feature 1 Connect the PC to the Mail...

Page 83: ...ection screen is displayed with the current Account Mode shown 2 Select another Account mode 3 Press OK to confirm 4 If required enter the PIN code and press OK The Mailing System then confirms that t...

Page 84: ...y account includes the following information which is displayed on the Add account screen Account summary 5 5 Managing Accounts Account names must be unique within the system Account Item Format Descr...

Page 85: ...ximum number of accounts see Account level p 118 Printing the current account list Account Management Follow the steps below to create modify activate deactivate or delete accounts See also Account In...

Page 86: ...p 80 1 As supervisor see How to Log in as Supervisor p 128 The Account list screen is displayed 2 Select Add Account 3 Enter the account Number and Name using the keypad and press OK Select the Accou...

Page 87: ...t 1 As supervisor see How to Log in as Supervisor p 128 The Account list screen is displayed 2 Select the account or type the account number and press OK 3 Select Edit Modify The Edit Modify screen ap...

Page 88: ...the button displays the current status active or inactive and press OK 3 Accept the changes by pressing OK on the Account modi fication summary If an account is deactivated it is no longer visible to...

Page 89: ...to Export an Account List How to Export an Account List To export an account list on a USB memory key 1 As supervisor see How to Log in as Supervisor p 128 2 Insert the USB memory key into the USB po...

Page 90: ...he base at rear left and press OK 3 Select the CSV file to import and press OK 4 Follow the instructions displayed on the screen At the end of the process a message will inform you when you may remove...

Page 91: ...5 6 Managing Operators This section only applies to the Account with Access Control Mode see Accounting and Assigning Rights Overview p 73 Option Format Description PIN code 4 digit Operator PIN code...

Page 92: ...tor list screen is displayed 3 Select Add operator The Add operator screen is displayed 4 Enter the options you wish to provide for this operator 5 In the Account List screens successively select the...

Page 93: ...modification summary screen Use key C to clear characters 6 Press OK to accept your changes Assigning Accounts to Operators You can define the Accounts Access to each operator by assigning accounts t...

Page 94: ...an Existing Operator p 90 2 In the operator options select the line Status to activate or deactivate the operator the button displays the current status and then press OK 3 Once the Operator modificat...

Page 95: ...Managing Accounts and Assigning Rights 92 5...

Page 96: ...iew 95 6 2 Generating a Report 97 How to Generate a Report as a User 97 How to Generate a Report as Supervisor 97 6 3 Counter Data 98 6 4 Postage Data 100 6 5 Funds Data 103 6 6 Account Data 105 How t...

Page 97: ...Reports 94 6...

Page 98: ...lutions MAS The table below lists the available reports List of Reports Output on L label or envelope S screen P USB printer F USB memory key 6 1 Reports Overview Report name Report description Output...

Page 99: ...age on all accounts in a selected period PF p 107 SYSTEM DATA Machine Configura tion Supervisor settings imprint default data date advance postal services connections Ink cartridge weighing options mo...

Page 100: ...argeted begin date end date Desired account etc Select or type the required parameters and press OK The Output selection screen is displayed 5 Select an available output device The system will send th...

Page 101: ...type to view the outgoing mail batch counter Output Screen USB printer Fields 6 3 Counter Data Fields Comments Period Begin Date of last reset End Current date Die number On printed report only Number...

Page 102: ...t be in Received stamp type to view incoming mail batch counter Output Screen USB printer Fields Fields Comments Period Begin Date of the last reset End Current date Incoming Mail Number of items Afte...

Page 103: ...the End date of the report When you specify the Begin date the End date field is filled with a proposed value Begin date 31 days You can specify another End date Default period Begin 1st day of the c...

Page 104: ...date of the report Use the se lection of month and year Default period Begin Current month of the previous year End Current month Output Screen USB printer USB memory key This will generate a report...

Page 105: ...rements To generate this report you have to be logged in as a user Output Screen USB printer Fields Fields Comments For each permit indicia including date only permit if present Permit friendly name P...

Page 106: ...elds 6 5 Funds Data Fields Comments Current date and time Printed report only PSD status Printed report only Die number Printed report only Funds used ascending Total postage printed by the system Fun...

Page 107: ...s report you have to be logged in as a supervisor Output Screen USB printer USB memory key Fields Fields Comments Period Default period Begin Current date 6 months End Current date Die number On print...

Page 108: ...e the Account Report To generate the Account Report 1 As supervisor see How to Log in as Supervisor p 128 2 Select an Output and then press OK 6 6 Account Data Data For each account Account number Acc...

Page 109: ...isor The current account mode has to be Accounts or Accounts with access control You have to select an account in the list of accounts then the Begin date and the End date of the report Default period...

Page 110: ...mode has to be Accounts or Accounts with access control You have to specify the period for the report Begin and End dates Default period Begin 1st day of current month End current date Output USB pri...

Page 111: ...enerate the operator list report 1 As supervisor see How to Log in as Supervisor p 128 2 Select the Output and then press OK Data Comments For each Operator Operator name PIN code Status Activated Dea...

Page 112: ...memory key Fields 6 7 System Data Fields Imprint default settings Default Text Default Ad die Default Rate Date advance parameters Funds settings High value Low Funds Connections settings phone number...

Page 113: ...Reports 110 6...

Page 114: ...ervices Manually as a User 115 How to Call Online Services Manually as Supervisor 115 How to Test the Connection to Online Services 116 7 3 Uploading Statistics 117 How to Upload Report Data to the On...

Page 115: ...Online Services 112 7...

Page 116: ...ads into your Mailing System see Options and Updates p 155 Ink alerts never run out of ink again The online server monitors your mailing machine ink supply and e mails an alert notification when it is...

Page 117: ...the Mailing System automatically connects at the end of each month to upload accounting and postal category statistics For the eConfirmation service your Mailing System automatically connects at night...

Page 118: ...for messages see Using the Mailbox p 158 How to Call Online Services Manually as Supervisor How to Call Online Services Manually as Supervisor To trigger a generic call 1 As supervisor see How to Log...

Page 119: ...ns can be held normally How to Test the Connection to Online Services How to Test the Connection to Online Services To ping the server 1 As a user 2 Or as supervisor see How to Log in as Supervisor p...

Page 120: ...a to the Online Services Server How to Upload Report Data to the Online Services Server To upload report data 1 As a user 2 As supervisor see How to Log in as Supervisor p 128 The call to the server i...

Page 121: ...tal rates are installed on your Mailing System When the Postal Service announce changes in their rate and fee schedule the Online Services server downloads the new rates into your Mailing System Your...

Page 122: ...rvice including Parcel Post Media Mail etc eSignature Confirmation You receive an email with the date and time of the delivery and the name of the person who signed for the parcel You can obtain a cop...

Page 123: ...ds uploaded the previous day Email Notifications to the email address of the person who is to receive email no tifications about the following events When sent When delivered When not received within...

Page 124: ...5 Upload your daily mailing information to the Online Services Server This function is performed everyday via an automatic call during the night 6 Receive USPS updates about your mail s delivery stat...

Page 125: ...platform see How to Zero the Weighing Platform p 140 3 Select the rate corresponding to the package to send see How to Select a Rate p 48 If the rate requires a zip code to be entered a specific scre...

Page 126: ...ord status PIC Valid or PIC Deleted Type of eConfirmation Service Tracking number PIC Destination ZIP code Sender ID information optional Date and time of the record How to Display eConf Record List a...

Page 127: ...Service to track through USPS PIC Deleted corresponds to a mail you don t want to track anymore You will not receive any tracking information on records with status PIC Deleted How to Modify an eConf...

Page 128: ...just the Display Contrast 132 How to Change the Display Contrast by Default 132 8 6 System Time outs and Settings 133 How to Adjust the Time outs 134 How to Change System Time Outs 135 How to Activate...

Page 129: ...Offset 148 How to Activate Deactivate Fractional Postage Values 148 8 10 Imprint Memories 149 How to Create an Imprint Memory 149 How to Edit Modify an Imprint Memory 150 How to Delete an Imprint Memo...

Page 130: ...s and perform other functions such as managing accounts and access rights generating certain reports etc The supervisor settings allow you to Change the default user settings Modify system time outs a...

Page 131: ...you are already logged in as a user 1 As a user The Login screen is displayed 2 Type the supervisor PIN code and press OK The supervisor Main menu is displayed 8 2 Logging in out as the Supervisor Whe...

Page 132: ...elow to exit the supervisor mode You must exit the supervisor Mode before you can begin to print postage How to Exit the Supervisor Mode How to Exit the Supervisor Mode To exit the supervisor mode 1 A...

Page 133: ...user sessions by completing the steps listed below How to Change the Display Language by Default How to Change the Display Language by Default To change the user language by default 1 As supervisor se...

Page 134: ...t System Beeps You can set the default beep state for user sessions How to Change the Beeps by Default How to Change the Beeps by Default To change the sounds by default 1 As supervisor see How to Log...

Page 135: ...Change the Display Contrast by Default How to Change the Display Contrast by Default To set the default contrast 1 As supervisor see How to Log in as Supervisor p 128 2 Use the 1 or 2 keys or touch t...

Page 136: ...m time outs are defined as follows 8 6 System Time outs and Settings Start The period of time the system waits for an envelope after pressing Once this time out is reached the system stops Stop The pe...

Page 137: ...e time outs 1 As a user The Time out setting screen is displayed 2 Select each field and specify the length of each the time out Use C to clear digits 3 Press OK to exit Press and type 2 6 or select t...

Page 138: ...are removing a mail piece from the weighing platform and automatically starts the system motors without you having to press the key How to Activate Deactivate Smart Start How to Activate Deactivate S...

Page 139: ...unt 1 As supervisor see How to Log in as Supervisor p 128 2 Enter the high value warning amount or press C and enter 0 to disable the warning function 3 Press OK to validate How to Set the Low Funds T...

Page 140: ...63 How to Set Cancel a Funding PIN Code How to Set Cancel a Funding PIN Code To set a funding PIN code 1 As supervisor see How to Log in as Supervisor p 128 2 Press the arrow to the Enable or Disable...

Page 141: ...nd the weighing type that are selected by default when a user starts the mailing process see Choosing a Weighing Type p 51 How to Change the Default Weighing Type How to Change the Default Weighing Ty...

Page 142: ...Weight Detection on the WP How to Activate the Automatic Weight Detection on the WP To activate the automatic weight detection on the WP 1 Log in as the Supervisor see How to Log in as Supervisor p 12...

Page 143: ...hing Platform as a user 1 As a user 2 Remove all items from the Weighing Platform 3 Press OK to set to zero the Weighing Platform How to Tare the Weighing Platform How to Tare the Weighing Platform To...

Page 144: ...Platform 3 Press OK to rezero the Weighing Platform How to Tare the Weighing Platform How to Tare the Weighing Platform To tare the Weighing Platform 1 As supervisor see How to Log in as Supervisor p...

Page 145: ...ollow the steps below How to Change the GEO Code How to Change the GEO Code To change the GEO code 1 As supervisor see How to Log in as Supervisor p 128 2 See the map and table on the next pages to ge...

Page 146: ...Configuring your Mailing System 143 8 Geodesic map...

Page 147: ...Configuring your Mailing System 144 8 Geodesic codes...

Page 148: ...tamp Default Settings You can set default parameters for the stamp elements that follow Rate Text Ad Die You can create up to nine custom text messages On list screens a mark indicates the default par...

Page 149: ...lt Ad Die See also Managing Ad Die p 164 How to Change the Default Ad Die How to Change the Default Ad Die To change the default Ad die 1 As supervisor see How to Log in as Supervisor p 128 2 Select t...

Page 150: ...lopes after a confirmation message to the user How to Set the Automatic Date Advance Time How to Set the Automatic Date Advance Time To set the auto date advance time and days 1 As supervisor see How...

Page 151: ...ing The fractional setting enables users to type fractional values when entering postage manually Otherwise the fractional value is always zero How to Activate Deactivate Fractional Postage Values How...

Page 152: ...eate an Imprint Memory To create an imprint memory 1 As supervisor see How to Log in as Supervisor p 128 The current list of imprint memories is displayed in the Imprint memories screen 2 Select a lin...

Page 153: ...displayed 5 Use the arrows to select the preferences then press OK to modify the parameters 6 Press to exit How to Delete an Imprint Memory How to Delete an Imprint Memory To delete an imprint memory...

Page 154: ...al Online Services Connection How to Set the Postal Online Services Connection To set the postal Online Services connection 1 As supervisor see How to Log in as Supervisor p 128 The Server Access scre...

Page 155: ...eens until you return to the Communications settings screen LAN Settings How to Set LAN High speed Internet Parameters How to Set LAN High speed Internet Parameters To set the parameters of the LAN 1...

Page 156: ...nd date and display them See also Re dating Mail p 39 Automatic Date Advance p 147 How to Check Adjust the Machine Time and Date How to Check Adjust the Machine Time and Date To check adjust the curre...

Page 157: ...Configuring your Mailing System 154 8...

Page 158: ...essages 159 9 3 Managing Options 160 How to Display the Options 160 How to Load New Options 161 9 4 Managing Custom Text Messages 162 How to Display the List of Text Messages 162 How to Add a New Text...

Page 159: ...Options and Updates 156 9...

Page 160: ...ional Texts for the stamp Downloading custom Ad dies Slogans The operations above are available through the supervisor menu Options and Updates How to Access the Options and Updates Menu How to Access...

Page 161: ...Messages How to Read Messages 1 As a user The Mailbox screen is displayed 2 Select the message to read and press OK 3 Select Delete message to erase the message after you have read it How to Read Mess...

Page 162: ...OK 3 Select Delete message to erase the message How to Delete Messages How to Delete Messages 1 As supervisor see How to Log in as Supervisor p 128 The Mailbox screen is displayed 2 Select the message...

Page 163: ...to Display the Options How to Display the Options To display the option list 1 As supervisor see How to Log in as Supervisor p 128 either The Options list screen is displayed 2 To display the details...

Page 164: ...ate an option that is ready for downloading on the Online Services server 1 Check that your Mailing System is connected to a telephone line or network see Connections p 17 and that the connection is p...

Page 165: ...age this setting is described in How to Change the Default Text p 146 The List of Custom Text Messages The list of text displays the messages you have created and indicates with a check mark the defau...

Page 166: ...Modify or Delete a Text Message How to Modify or Delete a Text Message To modify or delete text 1 Display the list of text See How to Display the List of Text Messages p 162 2 Select a message and pre...

Page 167: ...em and indicates with a check mark the activated default ad die See also How to Change the Default Ad Die p 146 How to Display the List of Ad Dies How to Display the List of Ad Dies To display the lis...

Page 168: ...name of the ad die 1 Select Edit 2 Change the ad die name using the keypad and press OK The system updates the ad die list To delete the ad die 1 Select Delete The system asks for a confirmation 2 Pre...

Page 169: ...dates How to Check your Rate Updates To display the list of rate tables 1 As supervisor see How to Log in as Supervisor p 128 The list of rate tables is displayed in the Rate management screen The tab...

Page 170: ...e tables How to Download New Postal Rates How to Download New Postal Rates To download new rates 1 Display the list of rate tables see How to Check your Rate Updates p 166 above 2 Select Check for upd...

Page 171: ...nection Settings p 151 The software package may include feature enhancements or updates Also if you purchase an additional service you may be required to download the software to support this new serv...

Page 172: ...Select File Download List 4 Choose Now or Later Now connects immediately to the Online Services server and downloads the software package Later schedules the download at a proposed date and time When...

Page 173: ...Options and Updates 170 9...

Page 174: ...Data 174 How to Display Ink Level and Cartridge Data 174 How to Align the Print Heads 175 How to Clean the Print Heads Automatically 176 How to Clean the Print Heads Automatically 176 How to Clean the...

Page 175: ...Maintaining your Mailing System 172 10...

Page 176: ...r request You can also clean the heads manually if the au tomatic cleaning is not sufficient The ink cartridge also contains two print heads that have to be aligned Ink Cartridge Maintenance This sect...

Page 177: ...ge data 1 As a user The Ink information screen is displayed How to Display Ink Level and Cartridge Data How to Display Ink Level and Cartridge Data To display the Ink Level and the Cartridge Data 1 As...

Page 178: ...nt heads 1 As supervisor see How to Log in as Supervisor p 128 2 Press OK and put a piece of paper in the mail transport The system prints a test pattern 3 The Set headset alignment screen is displaye...

Page 179: ...t heads automatically 1 As supervisor see How to Log in as Supervisor p 128 The cleaning starts automatically Manual Cleaning If automatic cleaning is not sufficient you can clean the printing heads m...

Page 180: ...moves to the repla cement position 2 Press down on the back of the ink cartridge to di sengage it 3 Lift out the old ink cartridge 4 Remove the protective strips from the new ink car tridge The Power...

Page 181: ...intaining your Mailing System 178 10 5 Insert the new ink cartridge and then push it forward until you hear the click 6 Close the cover The alignment process of the printing heads starts automa ticall...

Page 182: ...Maintaining your Mailing System 179 10 Cleaning the Mail Path Cleaning the mail path includes Cleaning the Mailing System sensors on the mail path 10 2 Cleaning the Mail Path...

Page 183: ...om service Prepares the base for removal by saving data on USB key 3 Swap base Install a replacement base 4 Withdraw the PSD Remove PSD from service Requires a password from Customer Services to perfo...

Page 184: ...stallation wizard 1 As supervisor see How to Log in as Supervisor p 128 A confirmation message is displayed 2 Press OK 3 Select Installation process or type 1 4 Enter or select the required preference...

Page 185: ...the network before starting How to Run the Registration Update How to Run the Registration Update To run the registration update 1 As supervisor see How to Log in as Supervisor p 128 A confirmation me...

Page 186: ...ammed in the Base 185 11 2 Label Jamming 186 How to Clear a Label Jammed in the Base 186 11 3 Weighing Problems 187 11 4 Diagnostics and System Data 189 How to Access Diagnostic Data 190 How to Displa...

Page 187: ...Troubleshooting 184 11...

Page 188: ...le located underneath the base to lower the transport belts and wheels Hold the handle 2 Using your other hand remove the jammed envelopes 3 Release the jam release handle to put the transport belt an...

Page 189: ...in the bottom of the dispenser 2 Pull the release handle located underneath the base to lower the transport belts and wheels Hold the handle 3 Using your other hand remove the jammed label 4 Release...

Page 190: ...or Away from any fan Something is touching or laying on the Weighing Platform Clear the weighing zone and re zero the Weighing Platform see Weighing Settings p 138 The Weighing Platform zero is not co...

Page 191: ...Troubleshooting 188 11 To avoid weighing errors make sure the weighing platform is clear when starting the system...

Page 192: ...iagnostics As Supervisor you can gain access to all the diagnostic data listed below 11 4 Diagnostics and System Data No Diagnostic Comments 1 Ping Server Sends a message to a server if connected to c...

Page 193: ...ss to a diagnostic data 1 As supervisor see How to Log in as Supervisor p 128 2 The system requires you press OK to start the diagnostic tests then displays the list of the tests 3 Select a test from...

Page 194: ...splay Software Data How to Display Software Data To display Software Data 1 As supervisor see How to Log in as Supervisor p 128 2 The system software data appears on the screen How to Display Hardware...

Page 195: ...each error The Code of the event The Date where appends the event The Cycles count when the event occurred The Description The Category 5 Note the Code and refer to your customer service How to Displ...

Page 196: ...sections contains the main specifications of your Mailing System 12 1 Mail Specifications 195 12 2 Recommended Operating Conditions 196 12 3 General Specifications 197 12 4 Operating Specifications 19...

Page 197: ...Specifications 194 12...

Page 198: ...elope Dimensions Your Mailing System can handle the envelope flap sizes as illustrated below note the illustration is not on scale Envelope Weight Envelope Thickness 12 1 Mail Specifications Min 0 1 o...

Page 199: ...m should only be operated in the following conditions Weighing accuracy 12 2 Recommended Operating Conditions Temperature range Ambient temperature 50 F 104 F Relative humidity 80 max without condensa...

Page 200: ...x Length x Height Base 11 14 x 14 88 x 11 81 Weight Base 22 lb 0 7 oz Catch tray 2 lb 10 3 oz Power Frequency 60 Hz Max current rating full configuration 2 5 A Power supply 120 V 6 10 3 wire grounded...

Page 201: ...weight 0 1 oz Max weight 2 lb 10 23 oz Label dimensions pre cut and self adhesive Max width 1 57 Min length 5 9 no slogan 6 5 with slogan or text Max length 8 4 Dynamic Scale Range Accounts The number...

Page 202: ...147 153 Daylight Savings Time 153 Differential Weighing Automatic Label 37 Differential Weighing 36 Disconnecting 8 E ECertified 119 EConfirmation 119 Energy Star 19 Envelope Dimensions 195 F Feed Ta...

Page 203: ...8 Rate Selection 48 Rate Wizard 49 Rate tables 166 Remote Account Management 79 Running Mail 35 41 44 46 S Sealer Bottle 12 Selecting a Rate 48 Session 27 Sorting Mail 26 Sounds 131 Specifications 197...

Page 204: ...4152223G 4152223G B 11 02 2014...

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