Warner Media - XOS Advanced Media Processor
©2021 Harmonic, Inc.
Page 37
•
•
•
•
•
Item
Potential solution
Environment notifications
RF card temperature or CPU
temperature
Check the temperature in the room.
Verify there is no obstruction to the XOS airflow.
Ethernet link down
Check the connectivity.
NTP sync loss or DNS server sync loss
Check the NTP or DNS server (local server).
Check network connectivity (remote server).
General recommendations
Providing the best possible description makes it easier to solve the issue. Try and provide the following:
The circumstances of the failure.
Any symptoms. For example, the video output became black.
Is it a temporary, a repetitive, or a permanent issue?
Any impact to service in order to define the severity?
Alarms description: Give an exact and full wording of the alarms.
