Warner Media - XOS Advanced Media Processor
©2021 Harmonic, Inc.
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Item
Potential solution
Descrambling caused by a Smart card issue: read the recommendation in
the notification.
No Smart card issue, but the input is scrambled: contact your provider.
RF card failure: read the recommendation in the notification. Contact
your provider to change the RF card if required.
No notifications present
Launch the
Monitor Channels
application and verify the following:
If the service is absent from the list:
Verify you subscribed to it.
Check in RF monitoring that the XOS is under central head-end
control.
If both are ok, contact your provider.
Check if this service is present in the other MPTS outputs.
Check the blackout of the service for specifics events.
A MPTS output is missing
Notification present
ASI output failure.
An Ethernet link is down.
IP address conflict.
No notifications present
Launch the
Monitor Channels
app and verify the following:
Verify you subscribed to it
Check in RF monitoring that the XOS is under central head-end
control
If both are OK, contact your provider
ASI output
If there is no signal on this output, check the port number on your
subscriber portal.
Change ASI port assignation on the portal and check output
IP output
Check IP address and port on your subscriber portal.
Check your network connectivity between the XOS and the receiver (QAM
modulator).
Try to connect the receiver directly to the XOS.
