© 2009 Harmonic Inc.
30
SPL 7110S-Exx, Version 1.0, Rev A
Chapter 6
Troubleshooting
This chapter describes:
■
How to troubleshoot the SUPRALink SPL 711-Exx Series
■
How to return the unit for service
■
Manufacturer disclaimer
6.1 Troubleshooting
Should a problem occur, check the following:
1.
View the Status LED on the transmitter’s front panel to determine if an alarm condition is
indicated. see
2.
View the HLP front panel display to determine if an alarm condition is indicated.
6.2
In Case of Problems
If you continue to have a problem, contact the Harmonic Customer Service department (see
6.4 Contacting Harmonic Support
on page 31 ). A service technician will assist you in
determining whether a fault exists with the unit.
If the service technician determines that you need to return the unit, she or he will issue you a
Return Material Authorization (RMA) Number. You must include this RMA number on the
shipping container when returning the unit, and with all correspondence regarding the unit.
To return the unit, send it to one of the Harmonic Headquarters addresses listed in D,
. Please add the note:
Attn.: Customer Service
RMA no. _________
6.3 Disclaimer
Harmonic Inc. reserves the right to change any products described herein at any time, and
without prior notice. Harmonic assumes no responsibility or liability arising from the use of the
products described herein, except as expressly agreed to in writing by Harmonic. The use
and purchase of this product does not convey a license under any patent rights, copyrights,
trademark rights, or any intellectual property rights of Harmonic. Nothing hereunder
constitutes a representation or warranty that using any products in the manner described
herein will not infringe any patents of third parties.