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DriveCore Install DA Series Operation Manual
Service
Service
Crown products are quality units that rarely require servicing. Before returning your unit for servicing, please contact Crown Technical Support to verify the need for
servicing.
Warranty is only valid within the country in which the product was purchased.
This unit has very sophisticated circuitry which should only be serviced by a fully trained technician. This is one reason why each unit bears the following label:
CAUTION:
To prevent electric shock, do not remove covers� No user serviceable parts inside� Refer servicing to a qualified
technician�
Complete the Service Return Authorization form in the back of this manual, when returning a Crown product to the factory or authorized service center. The form must be
included with your product inside the box or in a packing slip envelope securely attached to the outside of the shipping carton. Do not send this form separately.
Worldwide Service
Service may be obtained from an authorized service center (contact your local Crown/Amcron representative or our office for a list of authorized service centers). To obtain
service, simply present the bill of sale as proof of purchase along with the defective unit to an authorized service center. They will handle the necessary paperwork and repair.
Remember to transport your unit in the original factory pack.
US and Canada Service
Service may be obtained in one of two ways: from an authorized service center or from the factory. You may choose either. It is important that you have your copy of the bill
of sale as your proof of purchase.
Service at a US or Canada Service Center
Factory Service
Crown accepts no responsibility for non-serviceable product that is sent to us for factory repair. It is the owner’s responsibility to ensure that their product is serviceable
prior to sending it to the factory.
For warranty service, we will pay for ground shipping both ways in the United States. Contact Customer Service to obtain prepaid shipping labels prior to sending the unit.
Or, if you prefer, you may prepay the cost of shipping, and HARMAN will reimburse you. Send copies of the shipping receipts to HARMAN to receive reimbursement.
Your repaired unit will be returned via UPS ground. Please contact us if other arrangements are required.
Factory Service Shipping Instructions
2�
See packing instructions that follow.
3�
Ship product to:
HARMAN Factory Service
1718 W Mishawaka Rd.
Elkhart, IN 46517
4�
Use a bold black marker and write the SRA number on three sides of the box.
5�
Record the SRA number for future reference. The SRA number can be used to check the repair status.
Summary of Contents for crown DriveCore Install DA Series
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