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Harman AMX NMX-ENC-N2412A Instruction Manual Download Page 70

Troubleshooting

 

N2412A/N2422A User Manual

 

70 

 

 

 

Series Default Local/Host Play Troubleshooting Screens

 

This section shows and defines the status screens displayed by N2400 Series devices. 

 

FIG. 66 

Host Play Screen 

 

Displayed when Decoder.... 

...and Encoder.... 

Notes 

•

 

is set to view an Encoder stream on 
the network 

•

 

is set to HostPlay, or 

•

 

does NOT have a valid input video 
signal 

Seeing this screen means that the Decoder CAN 
communicate with the Encoder across the network. 
It is a good way to troubleshoot network 
communication between segments using only 
Encoders and Decoders (without the need for source 
video into an Encoder). 

 

FIG. 67 

Local Play Screen 

 

Displayed when Decoder.... 

Notes 

•

 

is set to LocalPlay mode 

If the Decoder is NOT set to 

Local Play 

mode, this screen could signify a network 

communication issue. 

Summary of Contents for AMX NMX-ENC-N2412A

Page 1: ...INSTRUCTION MANUAL N2400 SERIES N2412A ENCODERS N2422A N2424A DECODERS DIGITAL MEDIA DISTRIBUTION SWITCHING SOLUTION NMX ENC N241 2A NMX DEC N2422A NMX DEC N2424A...

Page 2: ...k or fire The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance servicing instructions in the literature accompanyin...

Page 3: ...f you are unsure of the correct operational voltage please contact your local distributor and or retailer FCC AND CANADA EMC COMPLIANCE INFORMATION This device complies with part 15 of the FCC Rules O...

Page 4: ...ing IP Addresses to Multiple Units using CSV files 18 Switching and Scaling Options 20 Seamless Switching 20 Control Options 21 Primary Control Options 21 N Command Controllers 21 Third Party Controll...

Page 5: ...Pan Zoom Page 57 LocalPlay Page 58 N Act Page 60 Serial Page 61 Security Page 62 KVM Page 64 EDID Page 65 Logs Page 66 LLDP Page 67 NetLinx Page 67 AES67 Page 68 Chapter 5 Troubleshooting 69 Series De...

Page 6: ...ble high density installations Active Directory support provided using Lightweight Directory Access Protocol LDAP Secure command connection provided using Secure Sockets Layer SSL and Transport Layer...

Page 7: ...2422A Decoder Rear Panel 5 IR Emitter Output Connection 6 RS232 Connection 7 Analog Audio Output 8 HDMI Video Output 1 USB Mini B Port 2 USB Type A Port 3 USB Type A Port 4 Device Reset Button FIG 5 N...

Page 8: ...is activity is also shown by the STATLED on the rear panel Rear Panel 12V 3A 12 Volt DC power input PWR LED Same as POWER LED described above HDMI LED On green when an HDMI connection exists STAT LED...

Page 9: ...e source to the Encoder s HDMI IN port using a video cable with an HDMI connector or adapter For video encoding of an analog source connect the source to the Encoder s VGA IN port using a video cable...

Page 10: ...n page 14 and ConnectingEncoders totheNetworkandConfiguring Stream Settings on page15 formore information onthese connections FIG 7 Installing Mounting Wings Rack Mounting N2400 Series Stand Alone Uni...

Page 11: ...gure 10 FIG 10 Fully Populated Card Cage 6 For proper airflow cover any unused card slots with faceplate blanks Blanks are sold separately part number N9210 7 Make sure the Card Cage s power cord is p...

Page 12: ...ing N Series equipment Alternatively many customers choose to deploy on physically separate networks in order to use low cost network appliances but keep video traffic separate from data and voice 3 N...

Page 13: ...t N2412A N2422A User Manual 13 4 Scroll down in the list to the Internet Protocol Version 4 TCP IPv4 option Highlight it and click the Properties button 3 Double click the wired interface to your AV n...

Page 14: ...g many monitors do not support embedded audio When using such a display use the AUDIO port for separate transmission of sound and turn HDMI Audio Enable off on the Settings page to avoid video display...

Page 15: ...connect a 12V regulated power supply FGN9313 to the two pin terminal block plug connector labeled 12V 3A NOTE In order for the unit to receive PoE it must be connected to a switch or other equipment t...

Page 16: ...page FIG 13 Video Matrix Page 4 Double click the Encoder s name in the list If prompted use the following default login credentials to log in for the first time see Figure 14 These can be changed lat...

Page 17: ...connected to the network an IP address is assigned automatically based on the network DHCP server If no DHCP server is found the unit will use Auto IP mode with an IP address pre configured to 169 254...

Page 18: ...le Units using CSV files N Able has the ability to export and import CSV files Once units are auto discovered in N Able the CSV file can be exported into Excel where parameters such as IP address subn...

Page 19: ...escribed in Step 3 and Step 4 you can now connect to the appropriate AV source s This connection from an Encoder HDMI IN port female to an input source is accomplished using either an HDMI cable or DV...

Page 20: ...he display device Upscaling and downscaling are fully supported Seamless Switching The N2400 Series supports seamless switching capability if the scalers in the Decoders are enabled If the scalers are...

Page 21: ...nt adjust variable bit rate for each video stream etc Additional software bundles free with N Command allow you to easily create attractive touch panels for N Series and third party equipment control...

Page 22: ...ab 6 Click the Auto Discover button to discover your new devices if you have not already done so 7 Once discovery is complete and you see the new units listed in N Able click the Video Matrix tab 8 On...

Page 23: ...NetLinx Page on page 42 Chapter 3 Encoder Configuration Options This chapter defines N2412A Encoder configuration options For ease of navigation it is organized to reflect the graphical user interface...

Page 24: ...s links to other dialog boxes for additional configuration options Refer to the following sections for detailed descriptions Encoder Setup Section on page 25 Advanced Settings on page 27 RS232 Setting...

Page 25: ...able to turn off stop broadcasting Stream View edit the current transmit stream number To better understand this setting think of Encoders more like a channel on a cable box rather than a traditional...

Page 26: ...dic sources e g laptop inputs Color Space Range Set the color space range for the Encoder Auto detects the range from the source Limited forces limited color space Full forces full range color space C...

Page 27: ...ion Options N2412A N2422A User Manual 27 Advanced Settings Thesection of the Settings page shownin Figure 22 is displayedwhen you clickthe AdvancedSettingslink Options are described in Table 2 FIG 22...

Page 28: ...pported Enable to cause the Encoder to go into HostPlay mode whenever the source provides unsupported video Gratuitous ARP Enable the Encoder to send a periodic Address Resolution Protocol ARP packet...

Page 29: ...t which interleaves video and audio streams In order for N Series devices to communicate with each other their multicast settings must be compatible Low Power Mode Enable to enable low power mode and...

Page 30: ...described in Table 4 FIG 24 Effects Settings TABLE 4 Settings Page Effects Settings Option Description Border Enable Enable to add a border around the video This can help identify the video associate...

Page 31: ...nd initial setup is generally not recommended If the device is set to DHCP and fails to receive an address from the DHCP server in time it will revert back to the AUTO IP address 169 254 xxx xxx until...

Page 32: ...e IP Showsthe IP address ofthe currently connected device or displays Disconnected if no connection exists Port 50002 can only accept a single external connection at a time If a device is currently sh...

Page 33: ...DAP Section The section of the Settings page shown in Figure 28 is displayed when you click the ConfigureLDAPlink Options are described in Table 7 FIG 28 LDAP Section TABLE 7 Settings Page LDAP Sectio...

Page 34: ...ber serial settings etc Reboot Click to begin a software reboot This command does not initiate a full power cycle and does not affect the current configuration HDMI Pass Thru Settings The section of t...

Page 35: ...e chosen image playlists If more than one image appears in the list a transition time can be set for each image Save This List Click to save the current configuration Name View Edit the name for the p...

Page 36: ...ge Click the IR link at the top of any of the main web pages to access the page shown in Figure 32 This page allows you to upload and execute IR Pronto codes so that other vendor s devices can be cont...

Page 37: ...nterface API commands Video Cable Connected Event Create delete test events to be performed when the Encoder is connected to a video source The Trigger Delay field specifies how long the device has to...

Page 38: ...abled and fail to send the commands FIG 34 Serial Page TABLE 13 Serial Page Options Option Description Serial Code Create select serial commands Different vendors have different codes that can usually...

Page 39: ...nual 39 Security Page Click the Security link at the top of any of the main web pages to access the page shown in Figure 35 This page allows you to customize the security settings on your unit See Tab...

Page 40: ...ce for the web page from a trsuted Certification Authority CA 802 1X Port Security Enable checkbox Click to turn on 802 1X security Status Displays status of the current port connection as either Disa...

Page 41: ...t works like a non KVM unit and ignores any keyboard or mouse activity Multiaccess Enable to allow multiple Decoders to access this Encoder at the same time maximum is 100 connections Permission Level...

Page 42: ...ide of the screen Use the Encode button to translate the changes into a new EDID and click Set EDID Option 4 Connect a compatible display to the Encoder s HDMI Out port and click Set EDID to Pass thru...

Page 43: ...isplays a command log that lists all TCP and UDP messages the unit receives It also displays the web browser s IP address and gives you options to Refresh and Reset Logs When in need of assistance fro...

Page 44: ...e main web pages to access the page shown in Figure 40 Options are described in Table 17 This page allows you to prepare your N2400 for NetLinx driven configuration This is explained in more detail in...

Page 45: ...ler Password Password for the Central Controller Save button Click to save settings made on this page AES67 Page Click the AES67 link at the top of any of the main web pages to access the page shown i...

Page 46: ...ge on page 65 Chapter 4 Decoder Configuration Options This chapter defines the N2422A andtheN2424ADecoder configuration options For ease of navigation it is organized to reflect the graphical user int...

Page 47: ...to other dialog boxes for additional configuration options Refer to the following sections for detailed descriptions Decoder Setup Section on page 46 Advanced Settings on page 48 RS232 Settings on pa...

Page 48: ...think of Decoders dialing up channels on a cable box rather than a traditional AV matrix Each decoder can dial in a different active channel Audio Stream View edit the current audio receive stream num...

Page 49: ...trols This button affects all Decoder Setup controls that are listed above it Advanced Settings Refer to Advanced Settings on page 48 for details on the options available from this link RS232 Settings...

Page 50: ...utput Set YUV output to be disabled enabled or selected automatically based on the connected display Last Frame Hold Select to cause the Decoder to continue playing the last valid video frame if the n...

Page 51: ...on Stream Loss Enable to send Internet Group Management Protocol IGMP join messages when no incoming stream is detected IGMP Join Interval Delay in seconds between sending IGMP join messages if IGMP J...

Page 52: ...face Default is 8 RS232 Parity Select the appropriate parity for the RS232 serial interface Default is no parity none RS232 Stop Bits Select the appropriate number of stop bits for the RS232 serial in...

Page 53: ...initial setup is generally not recommended If the device is set to DHCP and fails to receive an address from the DHCP server in time it will revert back to the AUTO IP address 169 254 xxx xxx until t...

Page 54: ...connection attempts from the same IP will override the currentconnection Serial Source IP Showsthe IP address ofthe currently connected device or displays Disconnected if no connection exists Only a...

Page 55: ...Section The section of the Settings page shown in Figure 51 is displayed when you click the Configure LDAP link Options are described in Table 25 FIG 51 LDAP Section TABLE 25 Settings Page LDAP Secti...

Page 56: ...es not affect the current configuration Audio Downmixer Settings The section of the Settings page shown in Figure 53 is displayedwhen you click the AudioDownmixer Settingslink Options are described in...

Page 57: ...ble on page 46 for more information TABLE 29 Crop Pan Zoom Page Options Option Description X1 Y1 Set pixel coordinates of viewing area top left X2 Y2 Set pixel coordinates of viewing area bottom right...

Page 58: ...nu to view edit the images currently used in the chosen image playlists If more than one image appears in the list a transition time can be set for each image Save This List Click to save the current...

Page 59: ...n be controlled through the Decoder s IR connector Commands can be saved for future use and executed later The IR Code menu lists all saved IR commands See Table 31 for option descriptions FIG 56 IR P...

Page 60: ...face API commands Video Cable Connected Event Create delete test events to be performed when the Decoder is connected to an output display The Trigger Delay field specifies how long the device has to...

Page 61: ...led and fail to send the commands FIG 58 Serial Page TABLE 33 Serial Page Options Option Description Serial Code Create select serial commands Different vendors have different codes that can usually b...

Page 62: ...nual 62 Security Page Click the Security link at the top of any of the main web pages to access the page shown in Figure 59 This page allows you to customize the security settings on your unit See Tab...

Page 63: ...ce for the web page from a trsuted Certification Authority CA 802 1X Port Security Enable checkbox Click to turn on 802 1X security Status Displays status of the current port connection as either Disa...

Page 64: ...and keyboard over the network Enabled by default When disabled the unit works like a non KVM unit and ignores any keyboard or mouse activity Permission Level Set the permission level for the Decoder...

Page 65: ...ncoder using the keyboard connected to the Decoder Press the Scr Lk key twice followed by the assigned Hotkey Number and Enter To return to Local Play press the Scr Lk key twice followed by 0 and Ente...

Page 66: ...62 The Logs page displays a command log that lists all TCP and UDP messages the unit receives It also displays the web browser s IP address and gives you options to Refresh and Reset Logs When in need...

Page 67: ...e main web pages to access the page shown in Figure 64 Options are described in Table 37 This page allows you to prepare your N2400 for NetLinx driven configuration This is explained in more detail in...

Page 68: ...on Click to save settings made on this page AES67 Page Click the AES67 link at the top of any of the main web pages to access the page shown in Figure 65 Options are described in Table 38 AES67 is an...

Page 69: ...do not open whendouble clickingdevicenameonthe Video Matrix page Make sure your computer is in the same IP address range as the unit See Setting Up Your Host Computer on page 12 for more information W...

Page 70: ...rk is set to HostPlay or does NOT have a valid input video signal Seeing this screen means that the Decoder CAN communicate with the Encoder across the network It is a good way to troubleshoot network...

Page 71: ...rted PleaserefertotheAMXwebsiteatwww amx com for supported resolutionslists FIG 69 Restricted Content Not Supported Screen Displayed when Decoder and Encoder Notes is receiving a stream from an Encode...

Page 72: ...eiving a stream from an Encoder it cannot decrypt Make sure the Decoder has the correct password for decrypting the stream To reset the password go to the Security page on both the Encoder and Decoder...

Page 73: ...figuration Using the Unit s Webpage From any main page of the unit webpage click the NetLinx tab See Figure 70 Table 39 provides descriptions for each configuration option Choose NetLinx to access the...

Page 74: ...ng the individual unit web pages discussed in the previous section simply open N Able and select Tools Batch Config See Figure 72 FIG 72 Selecting Batch Config in N Able The screen shown in Figure 73...

Page 75: ...hat the stream number can be 0 no stream Examples SEND_COMMAND 5002 1 0 CI 2 Command the Decoder to receive stream 2 CA stream Set the current Decoder Audio stream number IMPORTANT This command must b...

Page 76: ...END_COMMAND DEV REBOOT Variables None Examples SEND_COMMAND 5002 1 0 REBOOT Reboots the device VIDOUT_OUTPUT Request the Encoder current stream number Syntax SEND_COMMAND DEV VIDOUT_OUTPUT Examples SE...

Page 77: ...parity data stop Variables baud baud rates are 115200 57600 38400 19200 9600 4800 2400 1200 parity N none O odd E even data 8 data bits stop 1 and 2 stop bits Example SEND_COMMAND 5002 3 0 SET BAUD 9...

Page 78: ...See Figure 74 to see where to find these options IR Command Holdoff This is the delay between IR commands portions To set the IR Command Holdoff issue the following string command SEND_STRING DEV set...

Page 79: ...eave from the multi cast group and can affect switching speeds and performance vi Optional Protocols 1 IGMP Robustness Default2 a Robustness can be adjusted generally from 2 10 The higher the value th...

Page 80: ...a device on the network which can cause stream interruptions as the flooding sweeps through the network i Note that this command has to be assigned individually per port that is assigned to that VLAN...

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