my
HARGRAY
DVR
USER GUIDE
Troubleshooting
Before calling Hargray repair please check the following:
No Picture
Verify that the power to your TV is turned on.
If the Set Top Box is plugged into an outlet controlled by a wall switch, verify that the
switch is in the ON position.
Verify that all cables are properly connected.
If your system includes a VCR or stereo, verify that you have properly connected them
to the Set Top Box.
Verify the proper input selection to the home theater receiver or TV.
If you are using coaxial cable to connect to your TV, verify that the TV is tuned to the
correct channel. (Channel 3 or 4 (depending on your system configuration)).
No Color or Incorrect Color
Verify that the current TV program is broadcast in color.
Adjust the TV color controls.
If you are using a component video connection (PrPbY), check that all connectors are
completely and properly plugged into the Set Top Box and TV.
If you are using a component video connection (PrPbY) and your HDTV only has RGB or
RGB-HV connectors, you must use an adapter. Contact Hargray for more information.
No Sound
If your setup includes a VCR or stereo, verify that you have properly connected them to
the Set Top Box.
Verify that the volume is turned up.
Verify that the mute function is not on.
Verify the proper input selection to the home theater receiver or TV.
If you are using coaxial cable to connect to your TV, verify that the TV is tuned to the
correct channel. (Channel 3 or 4 (depending on your system configuration)).
Remote Issues
If function keys (guide, channel up / down, etc) on the remote are not responding try
pressing the STB button first and the retry the desired function key.
Mute Button may not operate on some TVs
Utilize online remote guides found at
www.hargray.com/guides
Help is also available on the Set Top Box by pressing the
MENU
button on the remote
and then select
HELP
.
Telephone Support
When calling the support line please have the following information available:
1. The MAC Address or the SN (Serial Number) of the box located on the back or
underside of the Set Top Box
2. Make and Model of the Set Top Box found on the front panel.
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