The nations #1 manufacturer of hospital cribs
Domestic Hospital Warranty
Return Policy
Acceptance of returns on all new and unused equipment and parts is at the discretion of HARD
Manufacturing. The purchaser will be responsible for a restocking fee and the freight costs associated
with returning the equipment or item.
Replacement of any part under warranty is contingent upon the following:
1. The customer is to provide the serial number of the crib or bed as well as the serial number of the
defective or damaged part(s) if one exists. If the part is a mattress, the customer must supply the
serial number of the mattress as well as photos of both tags on the mattress.
2. The customer is to provide photos of the defective or damaged part.
3. The customer must, if requested by HARD Manufacturing, return the defective or damaged item
for inspection prepaid within 30 days of reporting the issue.
Maintenance
Placing cribs and youth beds in cart washers and/or the use of steam spray guns for disinfecting is
not recommended. Use a non-abrasive cleaning solution such as a mild detergent and thoroughly dry
all components of crib or bed prior to replacing the mattress on the unit. Solvents containing alcohol,
ammonia or other abrasives should be avoided. Failure to follow the suggested cleaning/drying
instructions could lead to premature corrosion and require replacement of the mattress.
Expected Service Life of HARD Manufacturing Cribs or Beds is 9 years.
Terms and Conditions of the Warranty Period
The warranty covers normal use of our cribs or youth beds. It does not cover damage or defects that
occur due to any of the following:
1. Abuse, misuse, mishandling and excessive wear by sta
ff
, patients or parents/caregivers.
2. Modi
fi
cations of the equipment including the electrical equipment. The covers should never be
removed on the motors, transformers, control boxes, scale or sta
ff
controls. Doing any type of
modi
fi
cation to our cribs or youth beds will void the warranty.
One (1) year warranty
Revised 2020.
1 3.26
.2020
Five (5) year warranty
HARD Manufacturing will replace at no cost to the purchaser any non-expendable component such
as the head and foot end assemblies, side assemblies, mattress platform or any electrical component
with the exception of battery backup units, found to have a defect in materials or workmanship within
fi
ve (5) years from the date of purchase at our discretion.
HARD Manufacturing will replace at no cost to the purchaser any expendable component such as, but
not limited to, mattresses, trigger assemblies, slide rods or slide rod components, crank handles, Johns
Hopkins handles, battery backup units, vinyl curtains, curtain rods, or IV components found to have a
defect in materials or workmanship within one (1) year from the date of purchase at our discretion.
E
ff
ective 6/1/17
1-800-873-4273 ~ [email protected]
