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English _

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APPENDIX

appendix

TROUBLESHOOTING

PROBLEM

SOLUTION

When an Windows 10 user accesses 
the web viewer through Chrome 
or Firefox, the sound volume of 
microphone changes periodically.  

 

~

This is what happens when microphone driver has been set to Realtek driver. 
Install the High Definition Audio device (Windows Default Driver) or the third party driver as 
the microphone driver.  

What are the specifications for WAVE 
files necessary to play audio at the 
time of an event?  

 

~

Sampling rate of 48,000 KHz or less is recommended.  

 

~

For bits per sample (bps), up to 8/16 bit is recommended.  

 

~

Only PCM encoding format is supported.  

No video is displayed when accessing 
the plug-in free webviewer on Safari 
via HTTPS.

 

~

On the authentication popup window prompted when initially accessing https, click "View 
Authentication Certificate" and select the "Always trust when connecting to the designated 
webviewer IP" check box.

 

~

If the webviewer continues failing to display a video after you select "Next" on the message 
window below, press the command key + Q to exit the Safari browser, access again and 
follow the procedures stated above.

I can’t access the camera from a web 
browser.

 

~

Check to make sure that the camera’s Network settings are appropriate.

 

~

Check to make sure that all network cables have been connected properly.

 

~

If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses 
without any problem.

 

~

If the camera is connected to a Broadband Router, verify that port forwarding is properly 
configured.

Viewer got disconnected during 
monitoring.

 

~

Connected Viewers become disconnected upon any change to camera or network 
configurations.

 

~

Check all network connections.

The camera connected to the network 
is not detected in the Device Manager 
program.

 

~

Turn off the firewall settings on your PC and then search the camera again.

Images overlap.

 

~

Check whether two or more cameras are set to a single multicast address instead of different 
addresses. If a single address is used for multiple cameras, the images may overlap.

No image appears.

 

~

If the transmission method is set to multicast, check whether there is a router that supports 
multicast in the LAN the camera is connected to.

PROBLEM

SOLUTION

Voice is not recorded even though 
audio input settings are configured.

 

~

You must enable the <Audio In> check box in <Basic> - <Video Profile>.

<Motion detection> of <Analytics> is 
set to <Enable>, but no notification 
e-mail reaches me even when an 
analysis event had occurred.

 

~

Verify the settings in the following sequence:
A. Check <Data & Time> settings.
B. The <Motion detection> should be set to <Enable>.
C.  Check if the <E-mail> option of <Event setup> menu is checked to use.

No signal is found at the Alarm Output 
port even when an intelligent video 
analysis event is generated.

 

~

Check alarm output port settings.

Cannot record into the Micro SD card.

 

~

Check if the memory card is defective.

 

~

When replacing the Micro SD card, it must be done while the power is disconnected from 
the product.

Micro SD card is inserted but the 
camera does not operate properly.

 

~

Check if the Micro SD card is inserted in the proper direction. Operation of Micro SD card that 
is formatted by other devices is not guaranteed with this camera unit.

 

~

Format the Micro SD card again in <Setup> 

;

 <Event> 

;

 <Storage> menu.

Cannot record in the NAS.

 

~

Confirm that the information registered in the NAS is correct.

It reports that NAS setting has failed.

 

~

Confirm that the IP address of the NAS is valid.

 

~

Confirm that the ID/password of the NAS is valid.

 

~

Confirm that you can access the folder designated as the default folder using the ID of the 
NAS.

 

~

Confirm that the NAS SMB/CIFS items are unchecked.

 

~

Confirm that the NAS IP address and the camera IP address are in the same format. 
ex) The NAS & camera subnet mask initial value is 255.255.255.0. 
If the IP address is 192.168.20.32 then the NAS IP address should be in the range of 
192.168.20.1~192.168.20.255.

 

~

Check whether you tried to access as another user without formatting the default folder 
saved or used.

 

~

Confirm that you used recommended NAS equipment.

Summary of Contents for PNO-A9311R

Page 1: ...NETWORK CAMERA User Manual PNO A9311R...

Page 2: ...correctness of the contents in this document but no formal guarantee shall be provided Use of this document and the subsequent results shall be entirely on the user s own responsibility Hanwha Vision...

Page 3: ...t using non compliant tools the product may be damaged 18 Do not install the product in a place where chemical substances or oil mist exists or may be generated As edible oils such as soybean oil may...

Page 4: ...nected only to PoE networks without routing to the outside plant The wired LAN hub providing power over the Ethernet PoE in accordance with IEEE 802 3at shall be a UL Listed device with the output eva...

Page 5: ...to the Camera 28 Password setting 28 Login 28 Camera Web Viewer Setup APPENDIX 29 29 Troubleshooting NETWORK CONNECTION AND SETUP 22 22 Connecting the Camera Directly to Local Area Networking 22 Conn...

Page 6: ...Safari version 11 0 1 or later The video play performance of the web viewer depends on the performance of the user s CPU and GPU RECOMMENDED MICRO SD SDHC SDXC MEMORY CARD SPECIFICATIONS Recommended c...

Page 7: ...English _7 OVERVIEW OPTIONAL ACCESSORIES FOR INSTALLATION You can purchase appropriate optional accessories available Pole Mount Corner Mount SBP 300PMW2 SBD 180PMW SBP 300KMW1...

Page 8: ...allation of this product AT A GLANCE Mount plate a Bottom cover b Tooth washer d Camera body g Sunshield e Sunshield fixing screw c Pipe cover f m Audio Alarm cable port h Power Port DC 12V i Network...

Page 9: ...case If the product is installed with excessive force it may cause damage to the camera due to malfunction Forcing assembly using non compliant tools may damage the product Do not use the sunshield ho...

Page 10: ...ejection of a Micro SD card is not recommended When installing removing the Micro SD card make sure you put the product body on a flat ground before working on it in order to prevent accidents due to...

Page 11: ...ull out necessary cables among network power audio alarm cables through the hole in the Mount plate Installing using pipe 2 1 Place the mount plate on the desired location considering the direction to...

Page 12: ...or less 1 Remove the cable bushing from the Bottom cover Installing network power cables 2 1 Pull off the extruded parts of the cable bushing to be used 2 2 Route the network cable through the big ho...

Page 13: ...hole cable bushing provided 3 2 Use the cap installer to pass through the RJ45 cable Cap Installer 3 3 Mount the cable bushing to the Bottom cover Installing audio alarm cables 4 Mount the cable bushi...

Page 14: ...on 2 Connect the network power audio alarm cables to the terminal on the camera body J Place the network cable in a circular form as shown in the figure below Installing the camera body 1 Hang the saf...

Page 15: ...djust the direction of the camera Note that it is not necessary to loosen the screws completely Monitor and adjust the lens after connecting a monitoring device to the USB port or the monitor output p...

Page 16: ...16_ installation connection Lens Rotation Tilt Pan 5 After adjusting the camera orientation tighten the orientation screw on the camera body to secure it as shown in the figure below TR20 4N m 40kgf c...

Page 17: ...eak from the gap of the cable connected to the outside 1 Connect the power I O and network cables 2 Wrap the black cable jacket Area A and the cable connection area with waterproof butyl rubber tape s...

Page 18: ...If you connect using an PoE enabled router you don t need a separate power supply cable to power it on Connecting WiFi Camera Setup 1 Connect OTG adapter 5 pin and WiFi dongle to the micro USB port S...

Page 19: ...all Power Cable Specification for Each Model Input power Wire Type AWG Cable Length Max DC 12V 16 16 m 18 10 m 20 6 m J Be careful not to reverse the polarity when you connect the power cable Network...

Page 20: ...ound If the noise is too loud for the noise and the target sound to be distinguished If two or more of different sounds are registered simultaneously If the sound classification is applied while using...

Page 21: ...re connected by using the open collector method it may cause damage Refer to the alarm out connection diagram below 2 cases Alarm Out Wiring Diagram example When the warning light siren exceeds DC 12V...

Page 22: ...168 1 100 To change the IP address use the Device Manager For further details on Device Manager use refer to Using Device Manager Page 23 CONNECTING THE CAMERA DIRECTLY TO A DHCP BASED DSL CABLE MODEM...

Page 23: ...Port Used to access the camera using the Internet browser defaulted to 80 RTSP Port A port that controls real time streaming The initial value is 554 If using a Broadband Router IP Address Enter an a...

Page 24: ...ayed click OK MANUALLY REGISTERING CAMERA If the camera cannot be found using search function the camera can be registered remotely by manually inserting IP information if the camera is connected to e...

Page 25: ...ng setting is an example of setting CISCO IP router The settings may differ depending on the connected Broadband Router model For more information refer to the user manual of the applicable router Set...

Page 26: ...A THE INTERNET On a remote computer that is not in the Broadband Router s network cluster is not allowed users can access cameras within a Broadband Router s network by using the camera s DDNS URL 1 B...

Page 27: ...rating system in support of the UPnP protocol 2 Click the camera name for search In the Windows operating system click the camera name searched from the network menu The login window is displayed Conn...

Page 28: ...by using a memo pad or memorizing it LOGIN Whenever you access the camera the login window appears Enter the User ID and password to access the camera 1 Enter admin in the User name input box The admi...

Page 29: ...ss instead of different addresses If a single address is used for multiple cameras the images may overlap No image appears If the transmission method is set to multicast check whether there is a route...

Page 30: ...ury cadmium or lead above the reference levels in EC Directive 2006 66 If batteries are not properly disposed of these substances can cause harm to human health or the environment To protect natural r...

Page 31: ......

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