Our customer service
Page GB-22
General customer service
Please contact your mail order company’s product advice centre if you have questions, com-
plaints, repair orders or accessory orders
Spare parts
Customers in Germany
Please contact
Hermes Fulfilment GmbH:
Tel. (057 32) 99 66 00
Monday - Thursday 8am - 3pm, Friday 8am - 2pm
Email: [email protected]
Customers in Austria
Please contact your mail order company’s customer service centre or product advice centre.
Please note:
You are responsible for the condition of the appliance and its proper use in the household.
If you call out for customer service due to an operating error, you will incur charges, even during
the guarantee/warranty period.
Damage resulting from non-compliance with this user manual unfortunately cannot be recog-
nised.
Ordering activated charcoal filters
An activated charcoal filter is only required for air circulation and is not included in the package
contents.
You can order these using the following order number: 812 120.
In order for us to help you quickly, please tell us:
Name of appliance
Model
Article number
Wall-mounted headroom hood
SY-103E6-E33-C55-L52-600
7862 5530
Our customer service
