Troubleshooting
page EN-29
The cookware does not heat
up and appears on the
display.
The cookware is not recognised because it is not suitable for
induction hobs. Select suitable cookware.
The induction hob does not recognise the cookware because
it is too small for the selected cooking zone/mixed zone or
because it is not centred on the cooking zone/mixed zone.
The cookware emits a
whistling sound when on a
high heat setting.
These noises arise due to the design of the induction
cookware and do not indicate a defect. If you reduce the heat
setting, these noises should stop.
The cookware makes a
crackling or whirring noise.
These noises arise due to the design of the induction
cookware and do not indicate a defect.
Error code
Possible causes, solutions and tips
E1/E2/E3/E4/E7
Defective temperature sensor
• Contact our Service Centre.
EU
Connection error between display and motherboard.
• Contact our Service Centre.
EL/EH
Wrong mains voltage
• Disconnect the appliance from the power supply and con-
tact our Service Centre.
C1
One of the heat sensors in the circuitry measures excessive
temperature.
• Wait until the appliance has cooled down. Inspect the cook-
ware. Then switch the appliance back on again.
C2
Transitor is overheated.
• Wait until the appliance has cooled down. Inspect the cook-
ware. Then switch the appliance back on again.
C3
One of the heat sensors in the glass ceramic plate measures
an empty cookware.
• Switch off the appliance. Wait until the appliance has
cooled down. Inspect the cookware. Then switch the appli-
ance back on again.
