Troubleshooting table Page EN-29
Problem
Possible cause
Solutions, tips
Cigarette
smoke and oth-
er odours are
not adequately
removed.
Filter is not inserted
or not inserted cor-
rectly.
Insert filter correctly.
The filters are dirty.
Change filter.
Air inlets are
blocked by an ob-
ject.
Remove the object from the air
inlets.
The (new) hygiene
filter is still in the
protective cover.
Take out the hygiene filter and
remove the protective cover. Then
reinsert the hygiene filter.
The Fine Dust
value dis-
play (18) and
the air quality
display (19) do
not change.
The sensor is still
unstable for a short
time after being
switched on.
A few minutes after switching on,
the sensor stabilises.
The appliance is
placed in a position
where the sensor
cannot adequately
measure the air
quality.
Place the appliance in a different
position.
Strong odours in
the room (e.g. ciga-
rette odour) reduce
the sensitivity of
the sensor.
Operate the appliance for a day at
the highest power level.
The cleaning
warning (21)
or the pollutant
indicator (22)
respectively do
not go out.
After a filter change
or cleaning the
filter, the ION but-
ton (12) was not
pressed or not
pressed for at least
3 seconds.
Press the ION button (12) for at
least 3 seconds.
If the problem persists, clean the
filter again, and then press the
ION button (12) for at least 3 sec-
onds.
