Troubleshooting table
Page EN-22
Problem
Possible cause
Solutions, tips
Espresso is leaking
from the top of the
portafilter (e).
Ground espresso is on
the edge of the porta-
filter holder for brewing
(16).
Clean the portafilter holder and the porta-
filter.
Milk frothing does not
work.
The milk pitcher is too
large or has unsuitable
shape.
Use the milk pitcher included in the pack-
age contents or a tall, narrow container.
You have used
skimmed milk.
Use milk with a fat content of 1.5% or
3.5%. The milk should be well chilled.
During brewing, both
LED rings around the
one-cup button (14)
and the two-cups
button (15) alternately
flash red.
The ground espresso
is ground too finely and
the water cannot flow
through it.
Grind new ground espresso with a coars-
er grind (see „Making espresso“ on page
EN-13).
All LED rings pulse
red twice after being
switched on.
The Espresso Machine
must be descaled.
Descale the Espresso Machine (see „Des-
caling the appliance“ on page EN-19).
All LED rings pulse
red during operation.
There is not enough
water in the water tank
(2).
Fill the water tank with fresh tap water.
The water tank is not
inserted correctly.
Reposition the grinder correctly.
Water is leaking from
the Espresso Machine
The drip tray (5) is too
full.
Empty the drip tray.
The espresso machine
is malfunctioning.
Contact our service team (see page
EN-23).
The red float
gauge (6) is sticking
out.
The drip tray (5) is full.
Empty the drip tray.
There is a very loud
noise when grinding.
Foreign bodies are
blocking the grinder.
Remove the grinder and clean it (see
„Cleaning the grinder“ on page EN-17).
The grinder is no
longer working.
The overheating protec-
tion of the grinder was
triggered by too long,
uninterrupted grinding.
Let the grinder cool down.
