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HANS™ Premium Water 

Model 2 / 2R

Owner’s Manual

8900-06

Model 2 and Model 2R are certified by IAPMO R&T to NSF/ANSI 
61 and LEC 2006. The Model 2 and Model 2R are certified by 
IAPMO R&T to NSF / ANSI 53 for VOC reduction when the 
system uses two 8331 filters.

Model 2 and Model 2R have been evaluated by ASSE 
International for Halal compliance. 

Model 2 and Model 2R are certified by ASSE International to
LEC 2006.

Model 2 and Model 2R are certified by Intertek to UL STD 979.

Model 2 and Model 2R are certified by IAPMO R&T to CSA
B483.1,

ASSE

1087

and

to

NSF/ANSI

244

for

reduction/inactivation of pathogenic (disease-causing) bacteria,
viruses and cysts

Summary of Contents for Premium Water 2

Page 1: ...e system uses two 8331 filters Model 2 and Model 2R have been evaluated by ASSE International for Halal compliance Model 2 and Model 2R are certified by ASSE International to LEC 2006 Model 2 and Mode...

Page 2: ...ter source Warnings Alerts Added alert for Stage 1 2 Check Filters added alerts for VOC filter life 04 01 11 2021 General Manual updated to include Model 2R Specifications Added Model 2R specs Updated...

Page 3: ...fornia Proposition 65 Warning 9 Warranty Terms of Use 9 Terms and Definitions 10 System Specifications 11 System Overview 13 Installation Start Up 14 Display Navigation Home Screen 15 Menu Screen 16 S...

Page 4: ...n 20 Filters Screen 21 Water Source Settings 22 TDS Settings 23 Basic System Settings 24 System Diagnostics 25 System Restart 26 Wi Fi Set up 27 Software Updates 30 Operational States 31 Warnings Aler...

Page 5: ...ur local dealer or distributor to determine proper recovery for your use Prior to operating or servicing the Model 2 Model 2R this manual must be read and understood Keep this and all associated docum...

Page 6: ...the user to obtain frequent microbiological testing recommended twice per year minimum of the well water entering the system by an accredited drinking water laboratory to monitor continued compliance...

Page 7: ...lerts and warnings from the system concerning calcite cartridge from the onboard display and the mobile app as these replaceable treatment components are critical to proper system performance The manu...

Page 8: ...t sunlight or extreme hot or cold temperatures The system requires an ambient temperature range of 35 to 120 degrees Fahrenheit The Model 2 Model 2R has a non metallic valve system Installing it on me...

Page 9: ...nown to the State of California to cause cancer For more information go to www P65Warnings ca gov Warranty Terms of Use Please refer to the HANS Premium Water website for Terms of Sale and Warranty In...

Page 10: ...Parts per million a unit of measure for small concentrations of substances in water Recovery Rate Amount of filtered water recovered compared to waste water in Stage 1 Filter Standard 20 to 5 micron f...

Page 11: ...ll switch with the minimum bound set to 45 psi For inlet pressure that exceeds 60 psi a pressure reducing valve PRV must be installed Inlet Water Source The HANS Premium Water Model 2 Model 2R is desi...

Page 12: ...to heed all alerts and warning from the system concerning carbon filter calcite fitler and element replacement from the on board display and the mobile app The manufacturer also recommends that the u...

Page 13: ...iew of the overall system and identification of the various sub assemblies Model 2 total dry weight 410 lbs Model 2R total dry weight 365 lbs All sub assemblies between models are the same except for...

Page 14: ...tart Up Installation should be performed by a qualified technician Refer to the HANS Premium Water Model 2 Model 2R Installation Manual P N 8910 Available for download at www hanspremiumwater com supp...

Page 15: ...ational parameters as well as filter life and total output clean water Display Navigation Home Screen 15 The top banner is universal across all screens and shows detailed operating data for the system...

Page 16: ...screen is navigation hub which provides access to all sub screens 16 The sensors controls and solenoids screens primarily used during maintenance service From the home screen select menu 8900 06 Menu...

Page 17: ...screen select sensors 8900 06 Recovery rate is a cumulative average since the last recovery reset TDS readings are set to a default value of 100 after a reboot power cycle or software upgrade TDS sen...

Page 18: ...test or start up cycle 18 From the home screen select controls There is a 30 second delay to pump start up after a system reset During that delay the controls screen offers the user the option to canc...

Page 19: ...ation while also providing the user with manual control of each solenoid when the system is in manual mode 19 The system can only be placed into manual mode from the controls screen A button highlight...

Page 20: ...settings 20 The service screen is typically only used during installation and or service maintenance The current software and control board versions are listed in the upper right corner From the home...

Page 21: ...tal usage in gallons and the percentage of filter life left for each filter based on recent usage A filter flush is performed when replacing filters during routine maintenance see the service manual P...

Page 22: ...r testing Filter capacities for the unit will be automatically calculated based on these user inputs Water Source Settings From the home screen select menu then service then water source 22 8900 06 Us...

Page 23: ...lts of the pre installation water testing TDS Settings From the home screen select menu then service then TDS settings 23 8900 06 Once the TDS range is set the inlet TDS value will not go below the in...

Page 24: ...um current load draw for the system based on the electrical supply circuit Recovery Mode High increased recovery rate during operation Standard standard recovery rate during operation Display Units Im...

Page 25: ...related to the various line items This screen is typically used for service and or troubleshooting The total fault counts can be reset by pressing the reset counts button 25 From the home screen selec...

Page 26: ...n be restarted manually 26 From the home screen select menu then service then diagnostics then restart system Pressing the restart system button will produce a secondary confirmation window The user m...

Page 27: ...one application 27 1 If you re a first time user create an account 2 Once logged in select Set Up New HANS Device 3 The app will direct the user to initialize Wi Fi set up on the HANS unit Download th...

Page 28: ...e home screen of the HANS unit select menu then service then Press to setup Wi Fi 5 With the Wi Fi Set up initialized the upper left corner of the screen will show Listening as HANS 8900 06 Wi Fi Set...

Page 29: ...password 8 Verify connection to router and to cloud in the upper left corner of the HANS unit screen 8900 06 Wi Fi Set up continued If properly connected to the router and cloud the upper left corner...

Page 30: ...ically download and install software updates with the push of a button 30 From the home screen select menu then OTA Update OTA is an acronym for over the air Pressing the OTA button will produce a sec...

Page 31: ...ased on inputs user selections or system faults The operational state is displayed at the center of the screen banner Operational States 31 The top banner is universal across all screens and shows det...

Page 32: ...tenance This is a manual operation which is typically performed by a qualified technician High Inlet Pressure Dump A high inlet pressure dump opens the drain valves for 3 seconds in order to relieve e...

Page 33: ...is the normal operating state of the system In this state the system is maintaining a specific outlet pressure This pressure is based on the outlet flow rate For lower outlet flow rates the maintaine...

Page 34: ...equent operation which does not require any additional action Start up Cycle Stage 1 4 The start up cycle is an automatic operation used during initial start up only This is operation should only be p...

Page 35: ...ve alerts or warnings 35 The banner for the alerts screen is unique in that it displays Wi Fi connectivity device ID and electronic hardware information From the home screen select menu then alerts 89...

Page 36: ...cessary valves leading to the system are open If a valve is closed please open it to allow water to flow Make sure the inlet water is not leaking If you have a well check for proper pressure in the we...

Page 37: ...troller fault Pump Motor Controller Fault In Shutdown Contact Service Immediately Restart the system to determine if it will clear the fault see page 26 If not contact Customer Service Pump speed faul...

Page 38: ...ssure shutdown Outlet pressure too high Check IMMEDIATELY Pump will be re enabled when pressure 70 PSI The system is designed to prevent over pressurization by prevent pump operation when the outlet p...

Page 39: ...ters have 10 VOC filtration capacity remaining Stage 1 2 0 life ALERT Stage 1 2 filters have expired Replace IMMEDIATELY Using an expired filter affects the overall cleanliness of the output water and...

Page 40: ...emp Shutdown Contact Customer Service The pump motor has over heated check to make sure the motor fans are operating properly and that nothing is blocking the vents in the side panels If the alert sta...

Page 41: ...audible beeping noise is heard from the e box perform a system restart see page 26 If a system restart does not fix the issue replace the e box refer to the Service Maintenance manual P N 8920 3 Low i...

Page 42: ...8900 06 42 P N 8900 06 26700 Haggerty Road Farmington Hills MI 48331 833 333 4267 Model 2 Model 2R Owner s Manual...

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