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Warnings / Alerts (continued)
The following table lists the possible warnings / alerts that may appear and provides a description / potential
solution. The top left corner of the universal banner on the display screen will read
‘
Check alerts
’ when there is an
active alert present. The message will remain on the banner and the alert will remain on the alerts screen until the
condition no longer exists.
To view details of any active warning or alert(s), go to the Alerts ('Alrt') screen.
These warnings / alerts will also be pushed to the HANS Premium Water
– Model 2 mobile app. at various intervals
to remind the user of any active alert states.
Warning / Alert
Alert Message
Description / Solution
Brown out power fault
Brown-out power fault. Perform
power cycle.
A brown-out, or interruption in the power supplied to the system, has caused a
fault. Unplug the system the power source, wait 60 seconds, then reconnect
the system to power.
Disconnected from cloud
Disconnected from cloud
The system has lost connection with the cloud. Often this is due to a temporary
interruption in the WiFi network. If the problem persists, check the modem
and/or router to confirm a reliable connection to the internet.
Drain valve fault
Check drain solenoid #1-4.
The system has detected a fault in one of the drain solenoids. Check the drain
solenoid indicated to ensure it is functioning properly.
Ebox over-temp shutdown
E-box over-temp shutdown.
The system has detected an elevated temperature in the electronics box (e-
box). The system will automatically resume operation when temperature has
normalized.
Element 10% life remaining
Element has <10% life
remaining.
This message serves as a reminder to schedule your regular system
maintenance.
Element expired
Elements have EXPIRED.
Replace Elements!
Using an expired element affects the overall cleanliness of the output water.
Please service the RO element right away to keep your water as clean as
possible.
