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This warranty is limited to products manufactured by Hansgrohe, Inc. (“Hansgrohe”) that are
purchased by a consumer in the United States or Canada after March 1, 1996, and installed
in either the United States or in Canada.
WHO IS COVERED BY THE WARRANTY
This limited warranty extends to the original purchaser only. This warranty is non-transferable.
Hansgrohe neither assumes nor authorizes any person to create for it any other obligation or
liability in connection with this product.
LENGTH OF WARRANTY
If you are a consumer who purchased the product for use primarily for personal, family or
household purposes, this limited warranty starts on the date of purchase and extends for as
long as you own the product and the home in which the product is originally installed. If you
purchased the product for use primarily for any other purpose, including, without limitation, a
commercial purpose, this limited warranty starts on the date of purchase and extends (i) for 1
year, with respect to Hansgrohe and Commercial products, and (ii) for 5 years, with respect
to Axor products. The Rubbed Bronze finish is subject to a 3-year limited warranty starting on
the date of purchase.
WHAT IS COVERED BY THE WARRANTY
This limited warranty covers only your Hansgrohe manufactured product. Hansgrohe warrants
this product against defects in material or workmanship as follows:
Hansgrohe will replace at no charge for parts only or, at its option, replace any product
or part of the product that proves defective because of improper workmanship and/
or material, under normal installation, use, service and maintenance. If Hansgrohe is
unable to provide a replacement and repair is not practical or cannot be made in timely
fashion, Hansgrohe may elect to refund the purchase price in exchange for the return of
the product. REPAIR OR REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND
OF THE PURCHASE PRICE) AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE
EXCLUSIVE REMEDY OF THE PURCHASER.
WHAT IS NOT COVERED BY THE WARRANTY
A. Conditions, malfunctions or damage not resulting from defects in material or workmanship.
B. Conditions, malfunctions or damage resulting from (1) normal wear and tear, improper
installation, improper maintenance, misuse, abuse, negligence, accident or alteration;
(2) the use of abrasive or caustic cleaning agents or “no-rinse” cleaning products, or the
use of the product in any manner contrary to the product instructions; or (3) conditions
in the home such as excessive water pressure or corrosion.
C. Labor and other expenses for disconnection, deinstallation, or return of the product for
warranty service (including but not limited to proper packaging and shipping costs), or
for installation or reinstallation of the product.
D. Accessories, connected materials and products, or related products not manufactured
by Hansgrohe.
E. Any Hansgrohe or Axor product sold for display purposes.
HANSGROHE SHALL NOT BE LIABLE TO PURCHASER OR ANY OTHER PERSON FOR ANY
INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF BREACH OF
THIS LIMITED WARRANTY.
Some provinces and some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
TO OBTAIN WARRANTY PARTS OR INFORMATION
Contact your Hansgrohe retailer, or contact Technical Service at:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and place of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage prepaid and carefully packed
and insured, to:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
When warranty service is completed, any repaired or replacement product or part will be
returned to you postage prepaid. REVISED MAY 1, 2016.
PRODUCT INSTRUCTIONS AND QUESTIONS
Upon purchase or prior to installation, please carefully inspect your Hansgrohe product for any
damage or visible defect. Prior to installing, always carefully study the enclosed instructions on
the proper installation and the care and maintenance of this product. If you have questions at
any time about the use, installation or performance of your Hansgrohe product, or this warranty,
please write us or call us toll-free at 800-334-0455.
L I M I T E D C O N S U M E R W A R R A N T Y
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