User’s Manual
17
TECHNICAL SUPPORT (FAQ)
Q & A FOR GENERAL PROBLEMS
PROBLEM & QUESTION
POSSIBLE SOLUTION
Power LED is on
*Check if the Power Switch is in the ON position.
*Power Cord should be connected.
No Plug & Play
*Check if the PC system is Plug & Play compatible.
*Check if the Video Card is Plug & Play compatible.
*Check if any plug pins on the VGA or
HDMI
connector are bent.
The display is too dark or too bright.
*Adjust the Contrast and Brightness Controls.
Picture bounces or a wave pattern is
present in the picture
*Move electrical devices that may cause electrical
interference.
The power LED is OFF but there’s no
video or no picture.
*Computer Power Switch should be in the ON
position.
*Computer Video Card should be snugly seated in its
slot.
*Make sure monitor’s video cable is properly
connected to the computer.
*Inspect monitor’s video cable and make sure none
of the pins are bent.
*Make sure computer is operational by hitting the
CAPS LOCK key on the keyboard while observing
the CAPS LOCK LED. The LED should either turn
ON or OFF after hitting the CAPS LOCK key.
Missing one of the primary colors (RED,
GREEN, or BLUE)
*Inspect the monitor’s video cable and make sure that
none of the pins are bent.
Screen image is not centered or sized
properly.
* Adjust pixel frequency CLOCK and PHASE
Picture has color Select picture mode
(White does not look white)
*Select picture mode or select color temperature.
The screen resolution needs to be adjusted
*Use Windows 7/ Windows 8 / Windows 10 Right
click anywhere on desktop and select
Properties
>
Settings
>
Screen Resolution
. Use the
silder to adjust the reslution and click
Apply.
No sound is outputted from monitor’s
built-in speaker
*Make sure the sound volume adjustment can be
clearly identified.
*Make sure the
System
>
Silence
option in the
monitor menu is on.
