Handicare Exigo 20, User Manual

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MB3196-EN
Guarantee
Warranty
Defi nitions of terms
Definitions of terms used in this warranty:
• Consumable part: Part that is subjected to natural wear and tear or natural contamination during
normal operation within the lifetime of the product (section 9 of Handicare’s general terms and
conditions of sale);
• Client: Those who purchase the product directly from Handicare;
• Corrective action: Repair, replace or refund of the product;
• Dealer: Those who re-sell the product to the User;
• Defect: Any circumstance due to which the product is not sound or fit to use, caused by a lack of
quality of the material used to manufacture the product as well as the quality of the manufacturing
process;
• Option: An accessory delivered by Handicare to extend the standard product model;
• Product: Product that is delivered according to brochure or contract (e.g. wheelchair, scooter,
battery-charger etc.);
• Part: Part of product that can be exchanged or replaced. This can be an option, accessory, service
part or consumable part;
• Returns: Product or part that needs to be returned;
• RMA-process: Process to return goods, contact your dealer;
• Service part: Part that is durable and may be subjected to natural wear and tear or natural
contamination during normal operation within the lifetime of the product.;
• User: Those who use the product;
• Warranty: The rights and obligations set forth in this document;
• Warranty period: The period of time during which the warranty is valid;
• Warranty provider: Handicare B.V., Vossenbeemd 104, 5705 CL Helmond, The Netherlands.
Notwithstanding the rights and obligations of Handicare, Client and User set forth in Handicare’s
general terms and conditions of sale, the rights of the Client and/or User towards Handicare in case
of defects are limited to the provisions set forth in this warranty. For the duration of the warranty
period Handicare guarantees that the product is without defects.
In case of any defects the User is required –within two weeks after discovery of the defect- to
contact the dealer. He has to complete a return form and return the product or part via the RMA-
process. Handicare will, at its sole discretion, take the corrective action it seems fit under the given
circumstances within a reasonable period of time (depends on nature of claim) from receipt of the
completed return form. The warranty period will not be extended after a corrective action.