Troubleshooting
DO NOT:
● Service the stove with wet hands. The stove is an electrical appliance, which may pose a shock hazard
if handled improperly. Only qualified technicians should deal with possible internal electrical failures.
● Do not remove from the firebox any screws without penetrating oil lubrication.
WHAT TO DO IF:
1. The stove will not start.
2. The stove will not operate when hot.
3. The exhaust motor will not function normally.
4. Light # 2 on Heat output bar flashing.
5. Light # 3 on Heat output bar flashing.
6. Auger light flashes but auger motor does not turn at all.
7. Light # 4 on Heat output bar flashing.
8. The convection blower will not function normally.
9. Ignitor- the Fuel will not light.
10. Control settings (Heat Level) have no effect on the fire.
11. The stove keeps going out.
12. The agitator does not turn.
*NOTE: All troubleshooting procedures should be carried out by qualified technicians or installers.
1. The stove will not start.
• Check the line fuse to see if it has blown.
• Make sure the stove is plugged in and the wall outlet is supplying power.
• If the Control Board has been placed in the ON /OFF thermostat mode, then turn the thermostat up
to call for heat.
• Ensure the burn pot liner is correctly placed in the burn pot
• Check the Heat Level Indicator. - If the # 3 light is flashing (unit may be out of fuel)
• Check the Door and Ash Pan door - THEY MUST BE CLOSED TIGHT.
• See section 8 “The Fuel will not light”.
• Check the fuse on the circuit board.
• If the unit still does not start, contact your local service dealer for service.
2. The stove will not operate when hot.
• Check the Heat Level Indicator if a fire is not detected or if the fire has gone out the #3 light will flash
because the Exhaust Temperature Sensor’s contacts have opened.
• Check the hopper for fuel.
• Incorrect air damper/combustion air trim setting.
Excessive air may consume the fire too quickly before the next drop of fuel, leaving completely
unburned fuel in the burn pot liner.
Insufficient air may cause the vacuum switch to open or will cause build up, further restricting the air
flow through the Burn Pot Liner. This in turn will cause the fuel to burn cold and very slowly. Fuel may
build up and smother the fire. In this case clean the burn pot.
NOTE: The unit may require a change to the vent system or installation of fresh air to correct Air to
Fuel ratio problems if unable to achieve proper damper setting.
• Combustion Blower failure. - The Combustion Blower is not turning fast enough to generate the
proper vacuum in the fire box. Visual Check – is the blower motor turning. See section
#3 - The
Exhaust Blower will not function normally
.
• Poor Quality Fuel – Insufficient energy in the fuel to produce enough heat to keep the stove
burning
Hampton GCi60-2 Cast Pellet Insert Technical Manual
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