38
Troubleshooting
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Troubleshooting
The following table will help you locate and eliminate minor faults:
Problem
Possible cause
Remedy
After installation and restart,
no symbol appears in the Info
section of the taskbar .
Error during installa-
tion .
Uninstall programme and
drivers and install again .
The WLAN USB stick is not
recognised when inserted .
WLAN USB stick not
inserted correctly .
Insert the WLAN USB stick
correctly .
The USB port is not
functioning .
Test the USB port with an-
other USB device .
Reinstall the manufacturer's
chipset driver .
The WLAN USB stick is
recognised when inserted, but
has only limited connectivity
(Windows XP) .
Wrong service pack
installed .
Download the latest service
pack (Version 3 or higher)
from www .microsoft .com and
install .
The WLAN USB stick is rec-
ognised when inserted, but no
matching driver is found .
Error during installa-
tion .
Uninstall programme and
drivers and install again .
The desired peer is not
shown in the list of available
networks .
Peer not switched on .
Switch on peer .
Peer out of range of
the USB WLAN stick .
Reduce the distance or use
a WLAN repeater .
The peer to which a connec-
tion is to be made is shown in
the list of available networks,
but no connection can be
made .
The profile settings
are not correct .
Check the following settings:
–
Network name (SSID)
correct?
–
Correct network type?
–
Network authentication
correct?
–
Data encryption correct?
–
Network code correct
(pay attention to capitali-
sation)?
