Hall Technologies February 03, 2023
Page 48 of 52
Troubleshooting
NO IMAGE
1.
Verify the camera has power and the switch is turned on
a.
Verify proper connection when powering with the included DC power supply
b.
Verify Ethernet switch is PoE switch when powering over Ethernet and the camera’s Ethernet
port’s lights are flashing
c.
If properly powered the front LED will be a solid green color
2.
Verify the camera can “self-test” after startup.
a.
The camera will do a brief pan and tilt tour and then will return to the home position when
starting up
3.
Verify the video cable used properly connected
a.
For HDMI:
i.
Verify the length of the HDMI cable does not exceed HDMI’s limitations (verify with
HDMI cable manufacturer)
ii.
Ensure the destination device is accessing the HDMI port the camera is connected into
b.
For SDI:
i.
Ensure the destination device is accessing the SDI port the camera is connected into
ABNORMAL IMAGE
1.
Check the setting of the rotary dial on the rear of the camera
a.
If the desire is to be able to change the video format on the OSD, make sure the arrow is
pointed to F.
b.
Verify the resolution and refresh rate chosen is supported by the connected display.
2.
Check the video parameters of the camera by logging into the Web UI.
a.
Configuration -> Video -> Video Parameters
b.
Confirm desired settings for all parameters, and if needed, perform a factory reset to return
to the baseline video parameter settings
IMAGE IS SHAKY OR VIBRATING
1.
Verify the camera installation is solid and the camera is mounted to a solid surface
2.
Check the building and any supporting installation hardware for vibration.
a.
Ceiling mounts are often affected by building vibration more than wall mounts.
b.
Any external vibration that is affecting the camera will be more apparent when the camera is
zoom in on people or objects.
c.
If the desire is to be able to change the video format on the OSD, make sure the arrow is
pointed to F.