10
49- 5000429 Rev. 4
E
N
G
L
IS
H
Save t ime and money! Review t he chart s on t he following pages first and you may not need t o call for service.
Problem
Possible Cause
What To Do
Dehumidifier does
not start
The dehumidifier is unplugged.
Makes sure t he dehumidifier’s plug is pushed complet ely int o t he
out let .
The fuse is blown/ circuit breaker is
tripped.
Check t he house fuse/ circuit breaker box and replace t he fuse or reset
t he breaker.
Dehumidifier has reached its set
humidity level or bucket is full.
The dehumidifier aut omat ically t urns off when eit her condit ion occurs.
Change t o a lower set t ing or empt y t he bucket and replace properly.
Bucket is not in the proper position.
The bucket must be in place and securely seat ed for t he dehumidifier
t o operat e.
Power Failure.
There is a prot ect ive t ime delay (up t o 3 minut es) t o prevent t ripping
of t he compressor overload. For t his reason, t he unit may not st art
normal dehumidificat ion for 3 minut es aft er t urning back on.
Dehumidifier does
not dry the air as it
should
Did not allow enough time to
remove the moisture.
When first inst alled, allow at least 24 hours t o maint ain t he desired
dryness.
Airflow is restricted.
Make sure t here are no curt ains, blinds or furnit ure blocking t he t op or
back of t he dehumidifier. See t he Choosing a Locat ion sect ion.
Dirty Filter
See t he Care and Cleaning sect ion.
The Humidity Control may not be
set low enough.
For drier air, press t he
ź
pad and set t o a lower percent value (%) or at
NS (Nonst op) for maximum dehumidificat ion.
Doors and windows may not be
closed tightly.
Check t hat all doors, windows and ot her openings are securely closed.
Clothes dryer may be blowing
moisure- laden air into the room.
Inst all t he dehumidifier away from t he dyer. The dryer should be
vent ed t o t he out side.
Room temperature is too low.
Moist ure removal is best at higher room t emperat ures. Lower room
t emperat ures will reduce t he moist ure removal rat e. Models are
designed t o be operat ed at t emperat ures above 41°F (5°C).
Dehumidifier runs
too much
Area to be dehumidified is too large.
The capacit y of your dehumidifier may not be adequat e.
Doors and windows are open.
Close all doors and windows t o t he out side.
Frost appears on the
coils
Room temperature is below 41
°
F
(5
°
C)
Please operat e unit at t emperat ures above 41°F (5°C). Frost will
usually disappear wit hin 60 minut es. Under cert ain condit ions, frost
may appear on t he coils of your dehumidifier at t emperat ures above
41°F (5°C). This is normal and frost will usually disappear wit hin 60
minut es. See t he Aut omat ic Defrost sect ion.
Fan noise
Air is moving through the
dehumidifier.
This is normal.
Water on floor
Hose connection may be loose.
Check t he hose connect ion. See t he Removing Collect ed Wat er
sect ion.
Intended to use the bucket to collect
water, but a hose was attached.
Disconnect t he hose if using a bucket t o collect wat er. See t he
Removing Collect ed Wat er sect ion.
Bucket Full LED light
flashing and alarm
sounds while drain
hose is connected.
Drain hose not tight on fitting.
Check drain hose connect ion.
Drain hose is kinked.
Ensure t he drain hose is point ed st raight down t o t he floor and is not
kinked in anyway.
Bucket fills up when
using drain pump
Unit not in pump mode
Ensure pump is t urned on and pump light is illuminat ed
Pump hose not installed
Ensure pump hose is properly inst alled on back of unit
Water level sensor issue
This may be caused by very humid condit ions or error wit h float
sensor. Check unit for a P1 error code on display. If t his is present -
t urn off t he unit , unplug unit for a few seconds, plug back in and t urn
on t he unit t o reset sensor. If t his error cont inues t o occur refer t o
warrant y sect ion for exchange opt ions.
TROUBLESHOOTING
Summary of Contents for QPHR50
Page 2: ...2 49 5000429 Rev 3 ENGLISH ...
Page 11: ...49 5000429 Rev 4 11 ENGLISH NOTES ...
Page 14: ...14 49 5000429 Rev 4 ESPAÑOL ...