Troubleshooting
The following circumstances do not constitute problems. Do not contact the maintenance service
until the
problem has been confirmed.
Problem
Possible cause
The washing machine fails to operate
Poor connection to power supply
Power failure
Door is not properly closed (It will show E1)
Machine has not been switched on
Washing machine cannot be filled
with water
Water tap is not turned on (It will show E5)
Water pressure is less than 0.03MPa
The inlet hose is kinked
Water supply failure
The program dial is not properly set
The door is not properly closed
The inlet hose filter is blocked
The machine is draining while is
being filled
The height of the drainage hose is below 80cm (it
should be within 80-100cm)
The drainage hose end is in water
Drainage failure
Drainage hose is blocked (It will show E2)
Drainage hose end is exceed 100cm above the floor
level
The filter is blocked
Strong vibration during spin drying
Not all packing bolts have been removed
Washing machine is located on an uneven surface
Machine load is over 6kg.
Operation stops before completion
of a wash cycle
Water or electricity failure
Washing machine is in soak cycle
Operation stops for a period of time
Washing machine is in soak cycle
Washing machine gives an error message.
Excessive foam in the drum, which
is spilled to the distribution drawer
The detergent is not a low-foaming type or for manual
wash
Excessive use of detergent
3.Do not place heavy objects or container
with water on the washing machine,so as to
prevent deformation of the flat surface and
plastic parts.
4. Do not wash articles containing
polystyrene or similar elastic materials.
5. Before washing, do up zippers and ensure
that buttons are securely fastened. Place
small items, such as socks,belts,etc. in a
small washing bag or a pillow-case . To
protect the washing machine, do not wash
garments containing wire parts.
7. The door is fitted with a self-lock device
and can not be opened until 2-3 minutes
after the end of the programme.You are not
recommended not to force the door open
before the programme end. Do not open the
door if the water level is above the lower
part of the door.
8. At the end of the wash cycle, turn off the
water supply to prevent water leakage, un-
plug the washing machine and thoroughly
clean the trim so as not to dirty the laundry
in the next wash cycle.
6.Do not open the detergent drawing
during the wash cycle.
9.For appliances with type Y attachment,the
intructions shall contain the substance of the
following.
If the supply cord is damaged,it must be
replaced by the manufacturer,its service
agent or similarly qualifled persons in order
to avoid a hazard.
10.The installation instructions shall state
that the appliance is to be connected to the
water mains using new hose-sets and that
the old should not be used.
For washing machines with ventilation
openings in the base,that a carpet must not
obstruct the openings.
Matters Needing Attention
